BMW of Bridgewater

Pleasant Experience at BMW - Bridgewater I always purchased new Toyota (at least 6 so far) because I would trade in when the car had 80K miles. I decided to give myself a gift, so I looked i I always purchased new Toyota (at least 6 so far) because I would trade in when the car had 80K miles. I decided to give myself a gift, so I looked into BMW 5 series. After reading the consumer reports, I was debating whether I should buy a Lexus due to its fuel efficiency. But the BMW team and the car won me over. All the team members, Mike, Tom, Ozzy, Carolyn are very professional, especially Carolyn who is very patient in explaining all the functions to me. In fact, I already told my collegue to buy a new BMW (his old BMW just needed services at this location). More

Purchase of 2015 M4 4Me I stopped by Bridgwater BMW to inquire about BMW's newest addition—the M4. The dealership was hosting an event that day and it was bustling with cust I stopped by Bridgwater BMW to inquire about BMW's newest addition—the M4. The dealership was hosting an event that day and it was bustling with customers. Carolyn graciously sat down with me to peruse production and delivery schedules of available M4's. She identified an available M4 going into production in two days and was still able to customize it to meet my specifications. She was professional, enthusiastic and focused on customer satisfaction throughout the entire process. Her sales approach influenced my buying decision that day. I am thrilled with my new vehicle and appreciate Carolyn's efforts to ensure a smooth buying process. Special thanks also to Ozzy Mamoor for a painless delivery My experiences with Hunterdon BMW were always exceptional and now I look forward to continuing my relationship with BridgewaterBMW. More

Unprofessional and a missed opportunity for Bridgewater BMW We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wa We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wanted checked as quickly as possible. I scheduled my service very easily online and was given a reminder the day before. I arrived at the dealership and a service attendant took my keys and asked me to wait inside. He was professional and courteous. During my 15 minutes in the waiting area my keys were returned to me and then taken back and then returned again, I signed paperwork verifying the scratches on my car and then asked to hold the paperwork and give it to my service representative. I was eventually asked by a man if I was there for service and I said yes and asked to follow him. He did not introduce himself and just motioned for me to take a seat across from him. I jokingly said, "you are not my scheduled service representative Debra Shafer are you?" and he replied, "no, she is not here today". I finally said, well can you please tell me your name and he said, " Mo". Mo had trouble with his computer from the start and then asked me why I was there today. I told him that per the form I completed online, I was there for a check engine light and while there I wanted to do my next scheduled service for 117K miles. He asked me what service that would be. I told him that I did not know what the scheduled service was for 117K miles and that I had a green light on and knew I was doing the maintenance ahead of schedule and wanted to make sure my service lights were reset after service. He asked what I meant about having the lights reset and I told him that when service is done that lights are reset. I told him that I was not a professional BMW service representative and informed him that we have been taking our car to BMW since we owned it (14 years) and that we have never been asked to provide the recommended service information to our BMW service representative. I also asked him to check our records. Mo informed me that they were not able to access our service records from other BMW dealerships and did not know what service was done in the past. I said that no matter what, he should know what service would be recommended for my car at 117K miles. He then (finally) asked what my name was and at that point all confidence was lost and I said that I was not going to have the work done at their dealership and took my keys, thanked him and left. I will wait patiently for our regular dealership to fit us in. At BMW Flemington, you show up, turn over your keys, meet briefly with your service rep, handed keys to your loaner and are out the door within a few short minutes. BMW Bridgewater missed an opportunity to gain our business and I don't put the blame entirely on the service representative (Mo). It's clear that they are in serious need of some standard operating procedures, classes on how to greet and treat your clients, a better operating system (we eventually had to move from one desk to another since his would not work) and a healthier way of disguising their negative vibe to their customers. More

Dealt with a friendly and professional staff! I started my dealings with BMW Bridgewater almost 2 months ago. Everyone in the dealership was very friendly and easy to work with. The salesman that I started my dealings with BMW Bridgewater almost 2 months ago. Everyone in the dealership was very friendly and easy to work with. The salesman that I dealt with, Mike Watson, was particularly professional and worked tirelessly to get the car that I wanted into my hands, at a fair price. Furthermore, the price I got from BMW Bridgewater was better than what I was getting from other BMW dealerships. Overall, my experience with BMW Bridgewater was definitely a positive one and I would definitely recommend them to my friends, relatives and colleagues. -Akash R. Shukla More

Dealership team who CARE about it's customers! I was the owner of a BMW335xi and not only purchased it CPO from this dealership, had it serviced there as well. Debra Shafer is the service rep. I ne I was the owner of a BMW335xi and not only purchased it CPO from this dealership, had it serviced there as well. Debra Shafer is the service rep. I need; always sensitive to my crazy schedule and aware of the information for my specific car model. I say WAS because 2 weeks ago I was in an accident that totaled my car. BMW as a brand proved itself; I walked away with only a few bruises. Now I was in a bind to find another car immediately. Both Scott Vickers [sales]and Mike Yates[service mgr] began the hunt. It mattered to me that all the BMW of B'Water staff remarked to me that they were so glad I was all right. Well, happy again... 328d CPO and it is a perfect fit for me now!! Thanks also to Ozzy Mamoor for helping with all the paperwork and details. Indeed, I am grateful to all who work at this dealership for their caring about people first, as well as their cars. More

X3 Purchase BMW of Bridgewater is the most professional car dealership I have ever worked with. Everybody is friendly and to the point so you are not wasting 8 h BMW of Bridgewater is the most professional car dealership I have ever worked with. Everybody is friendly and to the point so you are not wasting 8 hours in car dealership over $10 dollars less a month. Was the most painless purchase of a new car I have ever had. Frank was great as was the rest of the team. Regards, Kyle More

Great attention to detail! I can't remember a better dealership experience that the one I had at BMW of Bridgewater this week. Everyone was great. Anthony listened to my require I can't remember a better dealership experience that the one I had at BMW of Bridgewater this week. Everyone was great. Anthony listened to my requirements and let me try everything. And in the end, he steered me to a great X1. I know I'm going to enjoy it for a long time. Ozzy Mamoor went over the paperwork in detail. I knew nothing was getting missed. And on the way to get my car, Anthony introduced me to the Per-Owned car manager, Tommy Forget. So I got the feeling I was getting to know the whole team who were working on this sale. What made my day was Anthony's attention to details. While I was finishing up the paperwork, he noticed something wasn't clean enough and had the car cleaned again. And while discussing details of the car, he noticed an outlet in the back was missing a cover. How many sales people would have caught all this? Not many. A++ More

Fine and courteous and very professional Working with Rob Hoffman and Ozzy Mamoor was great . I was treated with respect by everyone at the dealership.and have to say I was very happy with th Working with Rob Hoffman and Ozzy Mamoor was great . I was treated with respect by everyone at the dealership.and have to say I was very happy with the deal we worked out. Buying this car has been a pleasurable experience. Rob was very patient in explaining all the intricacies of the vehicle. I'm loving the car more every day and the follow up from Rob was a nice touch. I'm sure I'll be back to the dealer for my next BMW. More

Outstanding customer service all around! There is definitely a high standard of good old fashioned customer service at "BMW of Bridgewater"! The approach is team oriented with management and There is definitely a high standard of good old fashioned customer service at "BMW of Bridgewater"! The approach is team oriented with management and sales all working together to offer immediate attention to me, the customer! A real person actually answers the phone and calls are taken or returned promptly. My sales person, Carolyn, was very professional and when my auto enthusiast son drilled her with questioned, she found the answers. Sales manager, Tom Forget, was happy to step in. We were impressed by his indepth knowledge of not only BMWs but all vehicles! Tom shared that he was also a car enthusiast since childhood. I custom ordered a gorgeous 535xi, M Sport, Individual leather. The delivery time was 2 weeks earlier than estimated. We also purchased a certified preowned 325 for my daughter which was like brand new, I mean BRAND new. OUTSTANDING dealership! More

Loved the European Delivery Experience with Bridgewater, NJ We purchased a beautiful 535XDrive --Luxury Sedan and took European Delivery in May 2014. The BMW WELT experience was one of the best experiences of o We purchased a beautiful 535XDrive --Luxury Sedan and took European Delivery in May 2014. The BMW WELT experience was one of the best experiences of our life thanks to Mike Watson, our Sales Advisor who was just amazing through the entire process. He was very knowledgeable and helped us choose the right BMW model for our needs. We never felt pressured and he was so much fun to work with! It was incredibly helpful that Mike spoke German, knew the culture having lived in Germany, and therefore could recommend his favorite spots to go with our car based on the tine we had to spend in Germany. Mittenwalt, Tegern See and the beauty of the Austrian and German Alps were so scenic and every picture was like a postcard. This personalization just enhanced our experience and made it more special. We are so thankful that we did the Euro delivery and so thankful that we worked with Mike, in our eyes, the Euro delivery expert at Bridgewater BMW. Peter was great about using his contacts at Headquarters when we decided to go with Euro Delivery instead of domestic. Mike Yates was so kind and helpful with sharing his experiences and insight on specific features of the car. He always took the time to say hello and welcomed us into his dealership every time. He made us feel special and thereby confirmed once again to move forward with our decision to purchase our BMW from Bridgewater. It was easy as our past experience was very positive buying our BMW M3 through this dealership as well. More