BMW of Bridgewater - Service Center

Chad Renninger was a pleasure to work with; he kept me updated daily if needed as to the progress of my engine replacement. Chad has been steady in his service commitment throughout the 3-4 year of owner updated daily if needed as to the progress of my engine replacement. Chad has been steady in his service commitment throughout the 3-4 year of ownership of my used 2006 M5 and the service department in general has been excellent. I purchased an extended power chain warrantee from this dealer which was the best move I could have made. Chad and Matt (the head mechanic) worked diligently on my behalf with the insurance company to ensure the repair was done properly, getting me a completely new engine at 103,500 miles worth $26,000! The dealership covered hundreds of dollars in labor costs and nine thousands of dollars in parts used in the initial repair before fighting for a new engine without passing these costs on to me!!! I would highly recommend this dealership and its people for service. Dan Smith, one happy customer. More

chad renninger went the extra mile to solve a serious problem with my tire/wheel warranty caused by an earlier improper repair of one of my wheels by another bmw dealer. he was a good communicator, was a problem with my tire/wheel warranty caused by an earlier improper repair of one of my wheels by another bmw dealer. he was a good communicator, was accessible whenever i checked in for a progress report, and he kept entirely on top of problem for three days before everything was sorted out. More

While I live in Flemington, and it would be much more convenient to go to the Flemington BMW dealership to have my car serviced, I make the drive to Bridgewater because Chad Renninger is far and away the convenient to go to the Flemington BMW dealership to have my car serviced, I make the drive to Bridgewater because Chad Renninger is far and away the best service tech I've worked with. He's extremely professional, polite, and accommodating, and easy to relate to. I never feel as though I'm being taken advantage of, or recommended unnecessary servicing. Everything is straightforward, and easy to comprehend. Can't sing Chad's praises enough. More

I was dropping my daughter's car off for a service appointment. Although the dealership had indicated that the part was in stock on the phone when the appointment was made, the part wasn't in stock. appointment. Although the dealership had indicated that the part was in stock on the phone when the appointment was made, the part wasn't in stock. The service writer was not friendly and indicated I should have a seat while she finished another order. The other order took quite a while, and the service writer took several breaks to drink her gatorade, but didn't indicate how much longer she would take to finish the initial order. I always thought that BMW took customer satisfaction seriously, but this service writer was not courteous or professional about handling the interaction. I will look for another dealership in the future. More

I don't think I have experienced a better service advisor than Chad Renninger; he is extremely helpful - definitely the reason why I am coming back to BMW of Bridgewater, NJ. advisor than Chad Renninger; he is extremely helpful - definitely the reason why I am coming back to BMW of Bridgewater, NJ. More

My entire experience from start to finish with the BMW of Bridgewater service department, and Chad specifically, was outstanding. A very complicated repair was handled as expeditiously as could possibly be Bridgewater service department, and Chad specifically, was outstanding. A very complicated repair was handled as expeditiously as could possibly be expected and I was kept apprised by Chad every step of the way. Every interaction was polite, professional, and explained in an easily understandable way...in addition to the fact that I always received a phone call with an update every time I was advised I would. While I had previously been apprehensive about the potential higher costs of having maintenance and repair work done to my vehicle by the dealer, I will undoubtedly return to BMW of Bridgewater for anything my car needs based on my recent experience. More

Outstanding service!Thorough explanations of work being performed and recommended future work. Value added services like free shuttle, free loaner, etc. Very friendly and courteous staff. Prices are too performed and recommended future work. Value added services like free shuttle, free loaner, etc. Very friendly and courteous staff. Prices are too high, though. More

I should say I received the best BMW service experience ever. They knew what they are talking about and would recommend something only if its necessary and wouldn't try to rip us off by giving unnecessary ever. They knew what they are talking about and would recommend something only if its necessary and wouldn't try to rip us off by giving unnecessary options. I would definitely recommend them for anyone who owns a BMW. More

Greeted with a smile, given explantion of what is to be done and discussion on what should be done next visit. In summary, friendly, pleasant and knowledgable. done and discussion on what should be done next visit. In summary, friendly, pleasant and knowledgable. More

I would highly recommend BMW of Bridgewater because they are competent, professional, honest, transparant and friendly. I had water damage to my 2006 530xi wagon and they promptly handled a technical and c are competent, professional, honest, transparant and friendly. I had water damage to my 2006 530xi wagon and they promptly handled a technical and complex repair at a fair price. The customer service department particularly Debra Shafer was very professional and always treated me with respect, providing very detailed information and explanation; her technical knowledge about cars is impressive. It's great to do business with a company that is run so well! More