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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
290 Reviews

290 Reviews of BMW of Bridgewater - Service Center

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March 29, 2013

Chad was very informative during the service visit. He was also very responsive. He tried to answer all of my questions. He took the time to take me into the service garage to actually show me where issue More

by rblumber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Renninger
March 26, 2013

Got a recall notice in my mail for my 2008 BMW 335I . Went to BMW of Bridgewater the next morning, dealership was very busy, but Deb managed to get me in for service that same morning and had my car fixe More

by robertzilli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debra Shafer
March 16, 2013

The employees mention above were very courteous and attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very More

by Cavolio
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chad Renninger
March 16, 2013

When I walked threw the dealership service entrance I was immediately greeted by Debra Shafer and she swiftly started to help me. Debra was able to answer all my questions and was very helpful. My car was ta More

by giolam36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra Shafer
March 14, 2013

My overall experience with BMW of Bridgewater could not have been any better. Chad Renninger provided me with service that went well above and beyond anything I've experienced at any other dealership. He w More

by jaycahill54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Renninger, Chad Renninger
March 04, 2013

It is a pleasure to bring my car to Bridgewater BMW. In particular, Chad Renninger in the service department is as professional and friendly as can be. They follow up with update phone calls and cheerfully More

by cmc73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Renninger
January 10, 2013

I have hsd the car serviced there for 4 years. The car had several issues (HPFP, Injectors, battery, carbon build up, brakes) and all of the work was done under warranty. For non warranty work, they have More

by dkmisiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chad (Service Advisor), Mike Yates (service Manger), Laurie (Receptionist), Chad Renninger
Jan 16, 2013 -

BMW of Bridgewater responded

Dear dkmisiak Thank you for your feedback! We are happy to know that you had a positive experience with our BMW of Bridgewater's Service Department. We take pride and strive to provide an exceptional customer service level to all of our clients. We thank you for your business and look forward to a continued relationship during ownership of your BMW. Best Regards, BMW of Bridgewater Service Team

November 26, 2012

This was my first visit to this new dealership. The entire experience was OUTSTANDING! Service advisor Debra Shafer is TERRIFIC! Knowledgable, professional, friendly and focused on making my servic More

by SGPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer Extraordinaire Debra Shafer was AWESOME!!!, Debra Shafer
Jan 23, 2013 -

BMW of Bridgewater responded

Hello Scott and thank you very much for your feedback. It was a pleasure working with you too. Service clients like you make my job much easier and more enjoyable! Btw, it's fun to see classic BMW's like yours now and then...your 1988 white M3 is awesome! You keep it in great condition and we're happy to help keep it running great! :) Best regards, Debra Schafer BMW of Bridgewater Service Dpt.

October 07, 2012

The worst BMW service location ever. They said that they The worst BMW service location ever. They said that they checked everything, and handed me a printout about everything what needs to get fixed. They More

by izabela.adamczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SERVICE PROVIDERS
Jan 16, 2013 -

BMW of Bridgewater responded

Izabela; Thank you for your feedback and we'd like to apologize for the negative experience you had at our Service Department. We take customer service very seriously and this incident has been discussed with our service team so that matters like this will not happen in the future. Best Regards, BMW of Bridgewater Service Team

September 19, 2012

I had an exhaust rattle under my car. They had my loaner waiting when I arrived which I probably didn't even need since the repair was done very quickly. Great service department! Very easy to work with. More

by diyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jan 17, 2013 -

BMW of Bridgewater responded

Hello Diyone; Thank you for your positive feedback regarding our Service Department! Jackie Price, who was responsible for your loaner, works very hard to ensure that our Service Clients are given quick, easy service especially if they are receiving a loaner vehicle. To know that you had a great experience with our service department motivates us to keep doing what we do! :) Sincerely, BMW of Bridgewater Service Team

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