BMW of Buena Park

I have had worst experiences there. Never got it right in the first time or should I say 'they don't want to fix it even if my car is still under CPO warranty'. I had one of their mechanics told me and writt the first time or should I say 'they don't want to fix it even if my car is still under CPO warranty'. I had one of their mechanics told me and written down on the invoice saying my car drive shaft coupler is crack and it's very bad. It should be cover under warranty, but they let me found out myself by reading the CPO manual after I left the dealer. I called them back to tell them it should be covered under warranty. So they told me bring it back. Brougth the car back for the drive shaft coupler to be replaced. Picked the car and they told me nothing is wrong with the drive shaft coupler. So my questions are: - They want to make money for something (drive shaft coupler) is not broken in the first visit? - They don't want to fix it even though they said it's broken in the first visit? More

This is a review and comments on the service quote given us today at your Shelly BMW in Buena Park. The charges made was a BIG RIP-OFF. We were asked to pay a whoomping $603.00!!!!!!!!!!!!!!!!!!!!!!!!!! us today at your Shelly BMW in Buena Park. The charges made was a BIG RIP-OFF. We were asked to pay a whoomping $603.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It all started when we were called for the routine 20 point inspection plus a complimentary car wash. We were given the impression that that this is a free service in asmuch as we already have the 100,000 miles warranty. When we got there, we were informed that the regular routine inspection is not included. When we asked for a change oil and agreed with the routine inspection, I overhead the lady in the service dept. said that the charges will be $103.00 for which I agreed. My fault is not double checking it with my husband, who is so stupid enough to hold on to the invoice quote without checking the amount. Come payment time, we were slapped with the $603.00 charges. I think this is ridiculously priced and so very much A RIP-OFF. a MERE INSPECTION SHOULD NOT AND MUST NOT COST $400.00 !!!!!!!!! Anyway, we have to pay because, accordingly to them, service has already been made and it was our error as well that we did not check very well the quotation given us. STILL, THE CHARGES IS VERY HIGH.... THE ADVERTISEMENT ABOUT THE FREE MAINTENANCE FOR THE 100,000 MILES IS NOT VERY CLEAR AND NOT TRUE AT ALL !!!! NOW, I HATE MOUR BMS CAR!!!!!! THIS IS SOMETHING THAT MY RELATIVES AND FRIENDS SHOULD KNOW. NEVER BELIEVE WHAT THEY ARE SAYING ABOUT THE " FREE MAINTAINANCE THING"!!!! BETTER YET, BUY ANOTHER BRAND OF CAR ... LESS EXPENSIVE AND THE SAME PERFORMANCE !!!!!!! Perla Venecio 1512 El Paso Drive Norco, CA 92860 More

I stopped by in shorts and an old t-shirt and I guess the sales staff thought I looked like I couldn't afford a BMW so they ignored me. I had to look for a sales man to help me. Another older gentlemen came sales staff thought I looked like I couldn't afford a BMW so they ignored me. I had to look for a sales man to help me. Another older gentlemen came after me and several sales people came out to help him right away. They didn't really care if I came or went. On top of that their quote was the highest of 3 dealers I checked with. Really bad customer service. My neighbor had the same experience. I've purchase 2 BMW's in 6 months and referred 3 others to Pacific BMW who by far had the best customer services and pricing. More

I am taking Shelly BMW to small claims court. I was almost in an accident because my powersteering fluid leeked out after Shelly BMW worked on my car. Then Shelly BMW replaced my clutch, flywheel, and almost in an accident because my powersteering fluid leeked out after Shelly BMW worked on my car. Then Shelly BMW replaced my clutch, flywheel, and preasure plate. when I recieved my car, there was a loud clicking noise in the rear of the car. I brought it back Shelly BMW told me it was the differental. but they said it was ok to drive. 2 weeks later the drive shaft came loose and was damaged and also the joints were messed up. Shelly BMW broke a bolt that holds part of the exhaust on, and they did not replace it. Now I have to pay to have this fixed. More

The people who work at this dealership are rude and also liars. When we first started shopping for a new BMW, we went to Shelly and was completely ignored even though there were sales people milling around liars. When we first started shopping for a new BMW, we went to Shelly and was completely ignored even though there were sales people milling around. Needless to say, we did not buy our car there but went to McKenna where we were treated with the best service of any dealership. This was two years ago. A few months ago, we decided to give Shelly a second chance when we decided to purchase a new M3. We spoke with Jerry who was overall very friendly, appeared to be very knowledgeable and gave us a terrific quote for a new M3. He promised to call us within the month when our M3 was scheduled to arrive and to make a deposit then. When we called him to check the status, he kept telling us he would call us back, which he never did. Actually, now that we were shopping around at the other dealerships, it turns out Jerry was lying about even having ordered us a car at all and the price quote was completely bogus. This dealership is the ugliest dealership but also has service to match! More

Took my car in for a routine 15K mile oil change. When I <br>Took my car in for a routine 15K mile oil change. When I picked up the car, I found out that my passenger side rear view mirror stopped working <br>Took my car in for a routine 15K mile oil change. When I picked up the car, I found out that my passenger side rear view mirror stopped working eventhough the control switch is already set to passenger rear mirror. Also, I found a jelly and some bread crumbs inside my cup holder so I assume the mechanic was eating lunch inside my car. When I turned the ignition on, the AC was turned up at full blast and my radio settings have changed. At this point I was mad as xxxx thinking why can't those mother****ers just fix the car and not play around w/ anything else in my car. Well I complained to Shelly and they told me to schedule another appointment to have the rear view mirror fixed. So I've schedule another appointment and another waste of my time. When all this is done, I'll write about the conclusion to this frustration. So avoid this dealer for service at all cost.<br> More

Went in to have my OEM alarm installed...install took 1.5 hours total...the car was in the "out" lane for 20 mins until i went to the cashier and demanded my xxxx keys...waited another 10 mins for the servic hours total...the car was in the "out" lane for 20 mins until i went to the cashier and demanded my xxxx keys...waited another 10 mins for the service advisor (Sochi) to hand me my paper work...NO one showed me how to work the xxxx thing when I got it...<br>At home, I tried using a louisville slugger on my alarmed car...NO SIREN...i PAID $600 for this and thing doesn't even ring...<br>I call parts department...and the guy says the part is $130...<br>so they charged me $470 for 1.5 hours of labor (a little less)...<br>and also I think Shelly has a problem of taking customer's cars out for a test drive...I dont understand why my car was road-tested for an alarm install...<br><br>I REALLY regret buying my $50k Bimmer at Shelly...<br>they offered no loaner car service (although i was promised it) More

BEWARE OF SHELLY IF YOU HAVE A ///M CAR!!!!!I bought my 01 S54 M Roadster from SHELLY, the guy we bought the car from was a family friend and after he left SHELLY ive had nothing but bad service from here. 01 S54 M Roadster from SHELLY, the guy we bought the car from was a family friend and after he left SHELLY ive had nothing but bad service from here. I know more about issues with my car then the people there, recently i took my car in for an oil service, and when i go to pick the car up they had put on about 10-15 miles on her. I look at my gas gauge and well over 1/4 tank of gas is missing. I have reason to believe that a SHELLY BMW tech/driver etc. took my car out for a spin and abused the xxxx out of it. Wasting a 1/4 of gas in 10-15 miles is possible but only under extreme throttle and keeping it in the higher rpm range. When I complained to SHELLY all i got was "oh were sorry, but the car had to be test driven after the service" I replied "yes, test driven, but not abused to xxxx." basically i got nothing, they did nothing, but tell me to FUK OFF. I would think they would be more professional then that. I also have several Mercedes and this kind of incident never happened at MB. We have a CLK55 AMG and no apparent problems of MB guys trashing my vehicle. I'm the one who paid $50K for my car, and $1k for my SO3's. certainly I should be the only one allowed to drive her hard. I also assume that the person who had the consideration to trash my car didnt wait for my engine to be at operating temperature before they had xxxxx my baby. We buy cars very often. SHELLY BMW has lost a customer, because I will never go back again. BTW. Just serveral months ago, SAVAGE BMW totaled a customers S54 E46 M3 on a so called test drive. BE AWARE More

When I was shopping around and could not even find a M3 with the color I like, I called several dealer asking about placing an order. Every one asked for MSRP + $2000 ~ $3000, Shelly was the first one wh with the color I like, I called several dealer asking about placing an order. Every one asked for MSRP + $2000 ~ $3000, Shelly was the first one which agreed to let me place an order for MSRP with no markup. The saleman asked me to go over to sign the paperwork, I was excited that I fianlly find a good deal and I went over. <br><br>After almost everything was settled down, he asked for MSRP + $2000 and I was mad because that was not what he agreed with me earlier.<br><br>He explained that was because this car is highly demanded, $2000 is a reasonable markup for it, since I already researched with many other dealers, I was kind of convinced by that. Then he said he can sell this car to me for MSRP, but I have to agree to pay $9.99 APR in my financing plan, I did some calculation and figured out that it will cost me more in total, so I paid the deposit to order the car at the price MSRP+$2000, with a normal APR..<br><br>About 1 week later I found other three dealers which are willing to let me place order for MSRP, I was afraid the same game happened however I still visited one, everything turned out as agreed on the phone and I paid another deposit and ordered exactly the same car again, called Shelly and canceled the order, it took them 7 weeks to return the deposit to me . More

i had my 15k oil change done less than a month ago, today is 6/6/03. I just installed my exhaust yesterday and notice that Shelly BMW didn't replace the cover that's under the oil plug. I haven't had one goo is 6/6/03. I just installed my exhaust yesterday and notice that Shelly BMW didn't replace the cover that's under the oil plug. I haven't had one good experience with Shelly BMW out of the 4 times I have been there. I thought they could at least get a simple oil change right. If I didn't have my car up on a lift to change out my exhaust, I wouldn't have known the peice was missing. More