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BMW of Camarillo

Camarillo, CA

2.7
116 Reviews

411 E Daily Dr

Camarillo, CA

93010

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116 Reviews of BMW of Camarillo

February 07, 2013

Wonderful Dealership. I had found the exact car I wanted at another dealership. However, this dealership closes on Sunday so employees can enjoy church and family so I chose to work with them. And, I love t More

by khenry2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Leonard
August 12, 2012

After receiving terrible treatment at our local dealership (Desert BMW) here in Las Vegas, and checking out the various BMW forums, I decided to contact Ryan Amico for a M3 European Delivery price. More

by squawk7600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Amico, Francesca Ortiz
February 28, 2012

This dealership is A++. Personable service, no nonsense, no high pressure, bait and switch, etcetc. This is already saying a lot. Past that, I found an honest, up to par dealership that I can be comfortable More

by kangjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Amico, Kwinn Knight
February 07, 2012

Ryan Amico was absolutely fabulous, I drove quite a ways to get out to Camarillo, all the way from Manhattan Beach and it was worth every ounce of gas. I had visited at least 6 L.A. based BMW dealerships b More

by shieatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
September 27, 2011

I am happy to deal with Steve Thomas BMW. There was no stressful, no haggle, no game. Donavan is very knowledgeable and very friendly. He was listening my concerns and questions. He is a professional sale More

by brianatelmonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donavan Coffey
May 22, 2011

I am always happy to go the extra mile in order to find the absolute best, and that is exactly what I found at Steve Thomas BMW with Ryan Amico. I give Ryan Amico my high praise for his courtesy, integrit More

by opes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
May 20, 2011

We bought 3 cars from Steve Thomas and never had a good service experience. They never had a loaner for us and were actually rude about it as if we were asking for the impossible. We do not live in Camari More

by EliseR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cannot remember
Jun 03, 2011 -

BMW of Camarillo responded

EliseR, Thank you very much for your recent review of our dealership. We appreciate your past business and I apologize that you feel the way you do. Our loaner car situation has always been a little difficult as we have less loaners available than vehicles we service on a daily basis. We have brought on a rental car company to assist with this. While I can see we have let you down at this point, I would like the opportunity to discuss your past experiences here. I would welcome a phone call from you to discuss this as your satisfaction with our dealership is extremely important. I have had the pleasure of working for the Thomas family for nineteen years and we really do want to here where we have gone wrong. That's the only way we can improve. If there is anything I can do personally for you, please don’t hesitate to phone me. I would like the opportunity to serve you again. Thank you, Willie Schmeltz, General Sales Manager, Steve Thomas BMW

Jun 04, 2011 -

BMW of Camarillo responded

EliseR, Thank you very much for your recent review of our dealership. We appreciate your past business and I apologize that you feel the way you do. Our loaner car situation has always been a little difficult as we have less loaners available than vehicles we service on a daily basis. We have brought on a rental car company to assist with this. While I can see we have let you down at this point, I would like the opportunity to discuss your past experiences here. I would welcome a phone call from you to discuss this as your satisfaction with our dealership is extremely important. I have had the pleasure of working for the Thomas family for nineteen years and we really do want to here where we have gone wrong. That's the only way we can improve. If there is anything I can do personally for you, please don’t hesitate to phone me. I would like the opportunity to serve you again. Thank you, Willie Schmeltz, General Sales Manager, Steve Thomas BMW --------------------------------------------------------------------------------

May 19, 2011

I accompanied my son on his BMW Welt Euro Delivery and ultimate delivery at Steve Thomas BMW on his 'sweet' M3. It was arranged and coordinated by Ryan Amico; whom I met when we picked up the M3 (yesterda More

by ap997s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
May 05, 2011

They ordered the wrong car the first time. It took more then three months to get the right car. Dealer could care less. This was our third BMW through Steve Thomas in 5years. This time we picked the car More

by John Silller
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim holzman
May 06, 2011 -

BMW of Camarillo responded

Mr. Stiller, thank you for your comments concerning your recent transaction with Steve Thomas BMW. We sincerely apologize for ordering your new BMW 5 series incorrectly the first time. We appreciate your patience with the situation and thank you for allowing us to reorder the vehicle correctly. I can assure you that we do care very much about your satisfaction as we do all of our clients. We strive to satisfy every client with every opportunity we receive. In your case I can see that we have not. We will address your concerns so you and future clients will have the best possible experience we can provide. Wi-fi has been installed and we are addressing the waiting area and the need for refreshments. We are a family owned and operated BMW Center and strive to keep overhead under control so we may provide excellent value to our clients. Once again, your opinion and your business matter. We care and always will. Thank you again for the constructive feedback. We will use it to improve our operation for you and many others. Sincerely, Willie Schmeltz General Sales Manager Steve Thomas BMW

May 20, 2011 -

BMW of Camarillo responded

Mr. Stiller, thank you for your comments concerning your recent transaction with Steve Thomas BMW. We sincerely apologize for ordering your new BMW 5 series incorrectly the first time. We appreciate your patience with the situation and thank you for allowing us to reorder the vehicle correctly. I can assure you that we do care very much about your satisfaction as we do all of our clients. We strive to satisfy every client with every opportunity we receive. In your case I can see that we have not. We will address your concerns so you and future clients will have the best possible experience we can provide. Wi-fi has been installed and we are addressing the waiting area and the need for refreshments. We are a family owned and operated BMW Center and strive to keep overhead under control so we may provide excellent value to our clients. Once again, your opinion and your business matter. We care and always will. Thank you again for the constructive feedback. We will use it to improve our operation for you and many others. Sincerely, Willie Schmeltz General Sales Manager Steve Thomas BMW --------------------------------------------------------------------------------

April 07, 2011

No loaners even though if you buy a car from them you are promised to be given a loaner when you service the car. Shuttle service works 7am - 12:30pm. The cars are usually done after 4pm. Service area has More

by ellen9401
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris
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