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BMW of Carlsbad
Carlsbad, CA
883 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 883 reviews
May 22, 2025
Service advisor Brian Chartier is the best! ! I can drop off my car for service and know that it’s going to get serviced correctly. Brian takes the time to explain everything thoroughly in regar ! I can drop off my car for service and know that it’s going to get serviced correctly. Brian takes the time to explain everything thoroughly in regards to what my car needs and what it will need in the near future. Great customer service. Thanks Brian. More
by lizmendez05
Employees Worked With
Brian Chartier
May 13, 2025
I have a Mercedes but I bought my car and a service contract from an Auto Nation dealer. Carlsbad BMW is an Auto Nation Dealer so this is where I take my car for service. I have found them to be frie contract from an Auto Nation dealer. Carlsbad BMW is an Auto Nation Dealer so this is where I take my car for service. I have found them to be friendly, efficient and responsive to my needs. I especially want to thank my service provider Jorge Perez. More
by Shellie
Employees Worked With
Jorge Perez
May 01, 2025
Excellent customer service. Easy to deal with, friendly and honest. Especially Greg in Financing and Taylor our salesman! We appreciate it! Easy to deal with, friendly and honest. Especially Greg in Financing and Taylor our salesman! We appreciate it! More
by WOLFPUSSY
Employees Worked With
Taylor and Greg
April 25, 2025
Please avoid this dealer at all costs. AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situatio AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situation- I had an agreement to pay x amount for a lease and BMW finance corp sent me an email a few days after I signed my lease with that payment info listed, as agreed to. However, when finance at this dealership location sent me a copy of my contract, they had charged me $113 more monthly due to aftermarket warranties that I had told them I did not want. I had a witness with me. Frederick (Fred), in the BMW Carlsbad finance dept at this dealership, added warranties that I specifically declined. When you try to get resolution at the dealership they will stall you because you only have limited time to cancel these warranties. If you go directly to warranties dept with Auto Nation, you can cancel but they will tell you that the refund will come off of the remaining principal owed and not off of the monthly amount, despite it being a lease that you may not purchase out after your lease term is up. The lady I spoke to said “They did you dirty” direct quote speaking about this BMW of Carlsbad dealership. She suggested I call customer relations. I have spent 2 weeks calling and emailing and they will either not respond or will tell you someone will get back to you but they never do. The Attorney general of CA has a consumer relations unit that you can submit info to online for further investigation. https://www.dca.ca.gov/consumers/complaints/consumer.shtml If you’ve been a victim of this dealership or of AutoNation, I suggest you contact the AG. Very unfortunate that a corporation would act like this and that people working for the corporation - Sales, Finance, Customer relations- would participate in this type of behavior. More
by Andrea Maria
Employees Worked With
Jorge, Fred, Shay
April 22, 2025
My trade in deal was cancled due to poor repair job on their vehicle, they tried telling me i have to pay for services done to my car in order to get it back. Supposedly an oil change and alignment was do their vehicle, they tried telling me i have to pay for services done to my car in order to get it back. Supposedly an oil change and alignment was done on my trade in. When i got my car back there was absolutely no service done. More
by Mo
Employees Worked With
NA
April 18, 2025
Beautiful setting, nice coffee bar and comfortable furniture. Labeeb was our service consultant and he was great and thorough. furniture. Labeeb was our service consultant and he was great and thorough. More
by goodellsue
Employees Worked With
Labeeb and kind woman who greeted us as we drove the car into the service reception area.
April 16, 2025
Service is great - great communication from Keith, walks thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! More
by Michael Kelly
Employees Worked With
Keith Sherman
