
BMW of Carlsbad
Carlsbad, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Excellent customer service. Easy to deal with, friendly and honest. Especially Greg in Financing and Taylor our salesman! We appreciate it! Easy to deal with, friendly and honest. Especially Greg in Financing and Taylor our salesman! We appreciate it! More
Please avoid this dealer at all costs. AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situatio AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situation- I had an agreement to pay x amount for a lease and BMW finance corp sent me an email a few days after I signed my lease with that payment info listed, as agreed to. However, when finance at this dealership location sent me a copy of my contract, they had charged me $113 more monthly due to aftermarket warranties that I had told them I did not want. I had a witness with me. Frederick (Fred), in the BMW Carlsbad finance dept at this dealership, added warranties that I specifically declined. When you try to get resolution at the dealership they will stall you because you only have limited time to cancel these warranties. If you go directly to warranties dept with Auto Nation, you can cancel but they will tell you that the refund will come off of the remaining principal owed and not off of the monthly amount, despite it being a lease that you may not purchase out after your lease term is up. The lady I spoke to said “They did you dirty” direct quote speaking about this BMW of Carlsbad dealership. She suggested I call customer relations. I have spent 2 weeks calling and emailing and they will either not respond or will tell you someone will get back to you but they never do. The Attorney general of CA has a consumer relations unit that you can submit info to online for further investigation. https://www.dca.ca.gov/consumers/complaints/consumer.shtml If you’ve been a victim of this dealership or of AutoNation, I suggest you contact the AG. Very unfortunate that a corporation would act like this and that people working for the corporation - Sales, Finance, Customer relations- would participate in this type of behavior. More
My trade in deal was cancled due to poor repair job on their vehicle, they tried telling me i have to pay for services done to my car in order to get it back. Supposedly an oil change and alignment was do their vehicle, they tried telling me i have to pay for services done to my car in order to get it back. Supposedly an oil change and alignment was done on my trade in. When i got my car back there was absolutely no service done. More
Beautiful setting, nice coffee bar and comfortable furniture. Labeeb was our service consultant and he was great and thorough. furniture. Labeeb was our service consultant and he was great and thorough. More
Service is great - great communication from Keith, walks thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! More
The service people are very good. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck. More
I dropped off my vehicle for front tires. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. ARTHUR had the technician confirmed my concerns and the issue were resolved. super happy with the service More