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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.4
988 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 988 reviews

May 11, 2026

I appreciated that I was able to get in same day, receive the service I needed and have my car back in a couple of hours. More

by Michael.dietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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May 09, 2026

Not so great experience interacting with the parts lady and service department Omar. She was rude and disrespectful and flip flopping between writing a check for returned parts or credit card refund. I a More

by alkayvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar service advisor Felix mechanic and a lady at parts
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May 10, 2026 -

BMW of Carlsbad responded

Hello, we are deeply disappointed by your experience at BMW of Carlsbad. If you would be willing to give us another chance in the future, please reach out to our General Manager at (760) 335-6124. We would appreciate the chance to turn your experience around.

May 05, 2026

Professional car service and comfortable environment for waiting. Friendly to customers. Great show room for potential clients. More

by Shiaohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefano and David from service department
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May 07, 2026 -

BMW of Carlsbad responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 05, 2026

Our experience at Carlsbad BMW was very pleasant, hassle-free, and without issues. The staff was professional and courteous throughout the entire process. We ordered our 440i Grand Coup in January an More

by kayswebinfo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Martin
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May 07, 2026 -

BMW of Carlsbad responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 01, 2026

Tamara was great! Very nice and helped us get a the price we were looing for More

by Andrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Brady
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May 09, 2026 -

BMW of Carlsbad responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 29, 2026

Jorge Perez has been my service advisor in the past too and always great service!! More

by dlozbirn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Perez
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May 01, 2026 -

BMW of Carlsbad responded

Hi, thank you for your kind words and this wonderful review! Feel free to stop by if you ever need any more help.

April 23, 2026

Ramon was professional, helpful, and courteous. Car service and explanation of required work was excellent. Thank you Ramon. More

by Yianni.bournazos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
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Apr 26, 2026 -

BMW of Carlsbad responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 16, 2026

Ramon was amazing ! Attentive- patient- helpful and very good at communicating. Great customer service. I trust this location to take care of my car versus others. Very More

by Sunglasses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Ventura
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Apr 20, 2026 -

BMW of Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2026

The dealership had very good service adviser. They were very helpful and was great to me as a customer. More

by moonyeung123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Alvarez
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Apr 13, 2026 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 10, 2026

buying my new car was easy except for the finance paperwork. We already agree to the price and I had my own finance but it takes the dealer more than 1 hour and a half to finish the paper work More

by dungbuithanh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Nabi
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Apr 14, 2026 -

BMW of Carlsbad responded

Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

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