BMW of Carlsbad

BMW Encinitas is top notch and it all starts with its sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the are sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the area just wanted to get to the negotiation table. BMW Encinitas were patient which help me select the best vehichle for me and my family. More

Peter was friendly and accommodating, and was very knowledgeable about the car he was selling (328i). That was an almost new car, and the price ended up being OK after some negotiation of the price a knowledgeable about the car he was selling (328i). That was an almost new car, and the price ended up being OK after some negotiation of the price and the trade-in value. Overall the process was long, but there was no pressure or gimmicks, which I appreciated. I also liked the way he explained everything about the car after the purchase: he got in the car with me and went over the not-so-obvious features. he didn't seem to pressure me out. More

What a great dealership!! I bought a new X5 and they couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a bet couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a better deal than I had anticipated and I was really pleased how friendly everyone was through the entire process. I would certainly recommend them in the future. More

Buying a new car has always been a ridiculously stressful event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Ste event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Steve was showing me the features of the car I was about to purchase, Dennis ran the numbers and brought me a very easy-to-understand chart of leasing and payment options. There was no bartering, no hidden fees or add-ons, and I was in and out of finance in minutes - keys in hand and ready to go. The car had every option I could have wanted and is a joy to drive. I would highly recommend this dealership to anyone interested in purchasing a new BMW! More

We already bought 3 cars with this dealer, Steve Uyeno is our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended h our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended his service to anyone, if you in market for any model of BMW you must visit Steve Uyeno. Thank you Damon Tran More

I was in contact with a salesman about a trade in and used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him fi used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him first because now he would have to share the commission with someone else. We never discussed calling him first. Anyone, then he LOST the appraisal and wanted me to bring the car back in. I'm sure he lost the appraisal so now he could get the entire commission. Needless to say, I did not bring it back in and found a new dealership. More

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. The Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. They wouldn't let me talk with the service rep that supposedly inspected my car (they are not customer facing) Very frustrating experience. More

CPO BMW - Certified Pre-owned crash damage vehicle is what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go poun what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go pound sand, get an attorney, whatever I wanted to do; they said BMW dealers, only buy the CPO extended warranty and marketing supplies from BMW; they have no control over cars sold. Beware of lies, cover up, and ineptness which is not limited to any one specific department. When questioned directly, they lied straight to my face. A general consumer may not be able to spot the damage but anyone in the auto industry could spot this. The damage was obvious and documented by another BMW dealer. More

I contacted this dealership in an effort to buy or lease a new car. I was put in touch with salesperson Tom Swapp. He was terse and gave me contradictory information about their lease program. His informati a new car. I was put in touch with salesperson Tom Swapp. He was terse and gave me contradictory information about their lease program. His information was not consistent with another local dealership I had contacted. When I mentioned this to Swapp, he said that the other dealership employee didn't know what he was talking about and was lying to me. I was shocked at this brazen attack on another local dealership employee. Swapp refused to assist me further and refused my request for another salesperson. I wrote a letter to the dealership owner and contacted BMW customer care. The customer care employee I dealt with said that Harloff was willing to do business with me if I came in person to their dealership. However, I received a letter from Mike Wilson saying that he would not do business with me (even though he had never met or had a conversation with me before). I have since found a local BMW dealership that has made an effort to work with me in an honest manner and without attacking and accusing other dealerships of improper conduct. I obviously have no intention of ever doing business at Harloff BMW, but I feel that the manner in which they treated me was atrocious for any business - but especially so for a Better Business Bureau member. In response to a complaint I filed on complaints.com, Mr Swapp submitted intentional mistatements of facts, claiming that I had visited the dealership and had been asked to leave by the sales manager. I have never set foot on the grounds of the dealership or had a conversation with the sales manager there. I was shocked that he would be intentionally untruthful just to try to discredit an honest customer's relating of an experience at his dealership. Unfortunately, the stereotype of a car salesman does in fact still exist with some. More

1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has a deductible of $50, I can understand that but for each time I bring it in with the same problem BMW Harloff claim they have fixed?! The 3rd time I brought it in they had to bring in a BMW consultant because their mechanics were unable to figure out the problem...that time they had my car for 3 weeks. Previous time it was 2 weeks. The "droning noise" (which is the problem) started when I brought it in the 1st time for new brake pads. They changed the rotors (which didn't need replacing) and ever since BMW did the brake/rotor change, the car makes this awful noise when I turn (left or right) or when I slow down and go at a very low speed. They've had my car for 2 days now, have not heard from them, have left messages to check the status and Brian has not returned my phone call and I have yet to hear from Mike (Director of Sales & Svc) whom I've also left a msg for. A courtesy call would be nice esp since I haven't heard from them since I dropped the car off a couple of days ago. More