BMW of Carlsbad

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. The Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. They wouldn't let me talk with the service rep that supposedly inspected my car (they are not customer facing) Very frustrating experience. More

CPO BMW - Certified Pre-owned crash damage vehicle is what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go poun what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go pound sand, get an attorney, whatever I wanted to do; they said BMW dealers, only buy the CPO extended warranty and marketing supplies from BMW; they have no control over cars sold. Beware of lies, cover up, and ineptness which is not limited to any one specific department. When questioned directly, they lied straight to my face. A general consumer may not be able to spot the damage but anyone in the auto industry could spot this. The damage was obvious and documented by another BMW dealer. More

I contacted this dealership in an effort to buy or lease a new car. I was put in touch with salesperson Tom Swapp. He was terse and gave me contradictory information about their lease program. His informati a new car. I was put in touch with salesperson Tom Swapp. He was terse and gave me contradictory information about their lease program. His information was not consistent with another local dealership I had contacted. When I mentioned this to Swapp, he said that the other dealership employee didn't know what he was talking about and was lying to me. I was shocked at this brazen attack on another local dealership employee. Swapp refused to assist me further and refused my request for another salesperson. I wrote a letter to the dealership owner and contacted BMW customer care. The customer care employee I dealt with said that Harloff was willing to do business with me if I came in person to their dealership. However, I received a letter from Mike Wilson saying that he would not do business with me (even though he had never met or had a conversation with me before). I have since found a local BMW dealership that has made an effort to work with me in an honest manner and without attacking and accusing other dealerships of improper conduct. I obviously have no intention of ever doing business at Harloff BMW, but I feel that the manner in which they treated me was atrocious for any business - but especially so for a Better Business Bureau member. In response to a complaint I filed on complaints.com, Mr Swapp submitted intentional mistatements of facts, claiming that I had visited the dealership and had been asked to leave by the sales manager. I have never set foot on the grounds of the dealership or had a conversation with the sales manager there. I was shocked that he would be intentionally untruthful just to try to discredit an honest customer's relating of an experience at his dealership. Unfortunately, the stereotype of a car salesman does in fact still exist with some. More

1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has a deductible of $50, I can understand that but for each time I bring it in with the same problem BMW Harloff claim they have fixed?! The 3rd time I brought it in they had to bring in a BMW consultant because their mechanics were unable to figure out the problem...that time they had my car for 3 weeks. Previous time it was 2 weeks. The "droning noise" (which is the problem) started when I brought it in the 1st time for new brake pads. They changed the rotors (which didn't need replacing) and ever since BMW did the brake/rotor change, the car makes this awful noise when I turn (left or right) or when I slow down and go at a very low speed. They've had my car for 2 days now, have not heard from them, have left messages to check the status and Brian has not returned my phone call and I have yet to hear from Mike (Director of Sales & Svc) whom I've also left a msg for. A courtesy call would be nice esp since I haven't heard from them since I dropped the car off a couple of days ago. More

"Highway robbery" is one phrase that describes my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the c my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the car and both problems still existed. They fixed it with replacing a $70 part in 30 minutes, but charged me $1300. Terrible service and extremely crock service representatives. More

I purchased my 2005 M3 with the Performance Center Delivery in SC through Tom Swapp. He was very courteous, straight forward, and he offered the best price in Socal. I called everywhere from LA, OC, Delivery in SC through Tom Swapp. He was very courteous, straight forward, and he offered the best price in Socal. I called everywhere from LA, OC, and SD and Harloff was the best. This was on a custom order too. Best part was that I live in San Diego which makes it very convenient. I will definitely use him again when I decide to purchase my next BMW. More

A small dealership near Rancho Santa Fe that caters to upper end BMWs. 7 series, M cars, 545i, X5, etc. I have purchased 5 cars from them and they have always provided great service. Prices are nothing to upper end BMWs. 7 series, M cars, 545i, X5, etc. I have purchased 5 cars from them and they have always provided great service. Prices are nothing to write home about but they can afford to be exclusive. My M5 was almost 20K over list. My new 545i was list but was ordered and arrived within 6 weeks. Good people. More