BMW of Catonsville

Best Service Ever 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with the service and love they put into helping me with my service needs and doing the work that needs to be done quickly and efficiently. More

Do not service your car here! I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, because I work at night. The car only needed routine inspection checks...it didn't even need an oil change, I had to call 3 times to vet ahold of Mel and apparently he wrote down my telephone wrong. As of 3:30pm, they hadn't even begun to work on my car. He stated he would give me a loner vehicle,but because my license was expired by 2 days they couldn't loan me a vehicle. So they pull my vehicle off the lift and charged me for an air filter and brake fluid, which who know was done because I needed my car back. I asked why it took so long to do my vehicle and this is the reason. When you make an appointment for your vehicle, the appointment is to only meet with the service advisor,not for your car, Mel explained that they have the right tondo whatever cars roll in first so the appointment is completely useless. Secondly, I didn't authorize the new air filter and was charged $140 for this and $85 for mere ounces of brake fluid. Labor charges were over $240. So,my license was expired by 2 days doesn't explain why it took almost 8 hours to hook my car up to a computer, check the tires,brakes,and reset my service button my car. Complete disregard for my time and had the nerve to equate his job (Mel) to my profession, which I am a internal medicine nurse practitioner. Avoid this place! Dr. Tonya Appleby More

The salesman at the dealership is very friendly and knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent servi knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent service package that comes with the car. I highly recommend this dealer for your next car purchase. More

Outstanding Customer services I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of exper I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of experience working with customers. More

Great customer service experience Arnita Wilson is the most knowledgeable and professional auto sales professional I've met. As a customer I can say Arnita Wilson is the Best! Arnita Wilson is the most knowledgeable and professional auto sales professional I've met. As a customer I can say Arnita Wilson is the Best! More

Very thankful. Jeff was very helpful, friendly and knowledgable when helping me decide on a car. Larry was also helpful in the finance aspect of the deal. I really a Jeff was very helpful, friendly and knowledgable when helping me decide on a car. Larry was also helpful in the finance aspect of the deal. I really appreciated the both of them that day. I am glad that BMW has them as employees. More

I've had a very satisfactory experience with Arnita at BMW of Catonsville. I found her to be a very customer-focused professional that is attentive to the needs of her client. Look her up if you're sho at BMW of Catonsville. I found her to be a very customer-focused professional that is attentive to the needs of her client. Look her up if you're shopping for a BMW. More

Friendly, expert salesmanship. I recently bought a 2014 BMW 535d from Jeff Beck at Catonsville BMW, and it was a great experience. Jeff is not only a salesperson, but a BMW enthusi I recently bought a 2014 BMW 535d from Jeff Beck at Catonsville BMW, and it was a great experience. Jeff is not only a salesperson, but a BMW enthusiast. He knows the cars and was super-responsive to my phone calls and email. I would highly recommend both Jeff and the Catonsville BMW dealership to a friend. Tim L. More

Ladyathena Mr.Beck was incredibly knowledgeable and was wonderful to work with. I would recommend him to anyone looking for a new car. He was great. Mr.Beck was incredibly knowledgeable and was wonderful to work with. I would recommend him to anyone looking for a new car. He was great. More

Frederick Benn was very attentive and friendly. I could not have asked for a better client advisor. Best BMW buying experience ever! He is a good guy! Benn was very attentive and friendly. I could not have asked for a better client advisor. Best BMW buying experience ever! He is a good guy! More