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BMW of Catonsville
Catonsville, MD
2,229 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,229 reviews
April 17, 2024
Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. Upon retrieving my wallet, I noticed that one of my cards had been attempted to be used at a tobacco shop, which was missing when I left the service center. It is concerning that someone from the service center had access to my wallet and was able to use the cards and place back in my wallet that When I raised this issue with your team, they seemed indifferent to my concerns. This level of service is unacceptable, and I feel compelled to share my experience with others. I urge you to address these issues and improve the quality of customer service at your location. I would appreciate a prompt response and resolution to this matter. More
by drjeniffer
Helpful April 15, 2024
Everyone at this location was very customer friendly that I had to encounter with from the salesman to the financial director. I had to encounter with from the salesman to the financial director. More
by sharitabriscoe
Employees Worked With
April 11, 2024
Howard and sales and Mark and finance were great. They work to get me what I wanted and it all worked out. They work to get me what I wanted and it all worked out. More
by THKIM
Employees Worked With
April 11, 2024
My salesman was Errol and Jhonayra the finance manager worked perfectly as a team both had exceptional customer service. worked perfectly as a team both had exceptional customer service. More
by holmesbernard1
April 05, 2024
Friendly , attentive , made my first bmw purchase a great experience. This was a wonderful experience experience. This was a wonderful experience More
by dashawn4259
