BMW of Catonsville

I just bought a 335d from Jeff Beck here. He was enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from bo enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from both Jeff and the rest of the dealership. More

Purchased my first BMW at this dealership from Jeff Beck. Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jef Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jeff continued to keep in touch with me through the ordering and delivery process. After delivery Jeff made himself available for the most inane questions on my part and even was willing to meet with me to continue to answer any questions on the functions and systems of the BMW that I purchased. I would recommend Jeff and Russel BMW to anyone wanting to purchase a BMW and, should in the future I be in the market for another BMW I would have no hesitation in buying from Jeff / Russel BMw and willo definatly recommenend Jeff to anyone in the market for a BMW More

The salesman I dealt with (Jeff Beck) was knowledgeable, friendly, and pressure-free. I had a great experience, would do business with again, and would recommend to anyone. friendly, and pressure-free. I had a great experience, would do business with again, and would recommend to anyone. More

It was a great experience purchasing our 2013 X3 28i at Russel BMW. We already did our research and knew exactly what we wanted at the time of our visit. We worked with Ms.Macy on our order and Mr.Green of Russel BMW. We already did our research and knew exactly what we wanted at the time of our visit. We worked with Ms.Macy on our order and Mr.Green offered us very good price. No tricks through out the process. 6 weeks later we received our car and turned out it was the first X3 28i they sold for the model year 2013. More

The buying experience at Russel BMW exceeded my expectations. From the first phone call to the dealership, to speaking with the receptionist and meeting with the client advisor, Tuesday Macy. The e expectations. From the first phone call to the dealership, to speaking with the receptionist and meeting with the client advisor, Tuesday Macy. The entire process took a little over 3 hours. This included meeting the client advisor, test driving the vehicle to making the purchase. This was an truly an impressive experience. Ms. Macy was very professional, friendly and knowledgeable of the vehicle. There was zero pressure and a willingness to please. Mr. Julius Green, the sales manager was very helpful,professional and courteous as well. I would highly recommend Russell BMW and the staff who handled my sale to my friends and family members. Sincerely, Mrs. Oates More

Both Jeff and Andrew were extremely helpful and patient, particularly as we were a foreign family in the US lass than 1 week. Overall a very pleasing experience. particularly as we were a foreign family in the US lass than 1 week. Overall a very pleasing experience. More

It looks like most of the people that worked with Jeff Beck had nothing but great things to say about him. He was knowledgable and friendly throughout the whole sale. I am more than pleased with my experi Beck had nothing but great things to say about him. He was knowledgable and friendly throughout the whole sale. I am more than pleased with my experience and would recommend this dealership to anyone looking at purchasing a new or used BMW. More

I started my new car search on line looking for a specific BMW and color. I found what I was looking for at Russel BMW. I sent an email regarding my trade requesting an appraisal. Within no time I ha specific BMW and color. I found what I was looking for at Russel BMW. I sent an email regarding my trade requesting an appraisal. Within no time I had an estimate of what my trade may be worth followed by a request from salesman Jeff Beck to stop in for a test drive. I live in Pennsylvania and it took me a little over an hour to get to this BMW dealership. I arrived at 10am and was out the door with my new BMW 128I by 1pm. Mr. Beck was very knowledgeable with all of the BMW options and explained them to me before I drove off the lot. He also worked with the finance area to get me the best deal possible. If you are in the market for a BMW, I would recommend contacting Jeff Beck at Russel BMW. The only thing negative that I would have to say is about the person that was detailing cars. He rudely came in and interrupted our conversation and asked the salesman about needing some paperwork, also after he completed cleaning the car, he came back in and threw the keys on the desk and walked away. Very unprofessional! I can say that the positives out weighed the negatives by far and would still recommend this dealership to anyone in the market for a new or used BMW. More

I've been living in Western Maryland for about four years and I have visited four BMW dealerships to have my 325xi serviced. I usually never leave reviews on websites because my expectations are rather high and I have visited four BMW dealerships to have my 325xi serviced. I usually never leave reviews on websites because my expectations are rather high and not often exceeded. When I am disappointed, I choose to forget it and let it go. Russel BMW has actually made me a fan. The locale is similar to others I have visited. The waiting area was a bit nicer, but nothing fancy. The service costs were explained to me and I felt very comfortable about the process and it didn't take too long. The whole experience felt a little above average, but at this point I was planning on returning but I was not a fan. Within a couple of days after they serviced my vehicle, I received a letter from BMW North America about a recall. Coincidentally, one of the things I had done on my vehicle was the recall and I got charged for it (the letter said it was a free fix.) I got a hold of Jamie and Jeff and they were nothing but helpful and accommodating. They respected my time and worked with me to get the refund. It wasn't much dollar wise, but they have earned a loyal customer by dealing with this rare case with professionalism and common sense. I admit most BMW Dealerships do a good job as a result of all the training they get, but Russel BMW in Baltimore performs at higher level. I will definitely be returning and I recommend them to anyone. More

Last year I let myself get talked into a vehicle (a BMW) I was not happy with. On January 26th when I took that vehicle in to Russel BMW for routine maintenance Mr. Cuesta, the Assistant Service Manager lea I was not happy with. On January 26th when I took that vehicle in to Russel BMW for routine maintenance Mr. Cuesta, the Assistant Service Manager learned of my unhappiness and informed the new Sales Manager, Mr. Hayman, of the situation. Mr. Hayman immediately sought to remedy the situation. He paired me with a knowledgeable and enthusiastic client advisor, Mr. Beck. Both were fully committed to making me a happy client and had two goals, 1-learn why I was dissatisfied with my current vehicle, and 2- get me into a vehicle I loved. They succeeded. I went in to the dealership as a reluctant, unhappy customer, and came out a happy, loyal customer with nothing but great things to say about the dealership. thanks- Joyce Camacho More