BMW of Catonsville

The service I received at Russel BMW was beyond great. I have never experienced a team so dedicated and committed to meeting every detail necessary to deliver the perfect vehicle. I was really impressed at have never experienced a team so dedicated and committed to meeting every detail necessary to deliver the perfect vehicle. I was really impressed at the professionalism and level of communication provided by the team. I was guided through BMW's corporate website as my car was being built and was informed ahead of time about the status of the vehicle as production went along by Ashely Wilson who is always on top of things. Alex was wonderful in his assessment of my ultimate driving desires. We were able to cut the fat while still building a remarkable piece of machinery I am still learning everyday called the X6M. It's so sexy I named her Xy. I appreciate the team and all they did to deliver the automobile ahead of schedule. All this was done with me being in another State some one thousand miles plus away. You can safely bet who I will be buying my next BMW from, non other than Russel BMW. More

I was looking to buy a used 2010 MINI or even a new one. I had gone to the MINI dealers in Baltimore and Annapolis as well as private owners who were selling. It just so happened that Russell BMW was selli I had gone to the MINI dealers in Baltimore and Annapolis as well as private owners who were selling. It just so happened that Russell BMW was selling a 2010 MINI that caught my attention while looking on Craigs List. I called the dealership and was contacted by Elyza. I was able to visit Russell dealership while looking at other dealers one day. I liked the image presented by the Russell dealership when I visited it, but Elyza made both my wife and I comfortable in discussing the purchase of the MINI. She was very knowledgeable.....no hard sell tactics......tried to get us all the info we needed about the car...... We made the decision to buy it the next day on a return visit. Our visit with the finance account office went equally smooth. Most times I dread dealing with car dealers. I know because I have now three relatively new cars....each one from a different manufacturer. I think our experience with the Russell dealership was the best I have had...... More

My New car purchase experience was pleasant. The sales staff was very friendly, efficient and knowledgeable of the vehicles. They did not waste my time with useless information nor did I have to wait "coo staff was very friendly, efficient and knowledgeable of the vehicles. They did not waste my time with useless information nor did I have to wait "cool my heals" while they messed around shuffling papers between the salesman, sales manager and the "superior" sales manager. I had called ahead of time about a specific car. It had been "cleaned up" and waiting on the showroom floor and ready to "drive off into the sunset". They valued my trade in fairly (I had an idea of its worth up front) and the sales price of the car was good. I received BMW's advertised financing rate. The purchase experience was among the best I have ever had. I have purchased 10 new cars since my first one in 1966. More

The folks I dealt with at Russel BMW were AMAZING!  And I promise that's no exaggeration.  They far exceeded my expectations.  My salesperson was Elyza, and the sales manager was Alex.  I cannot thank  And I promise that's no exaggeration.  They far exceeded my expectations.  My salesperson was Elyza, and the sales manager was Alex.  I cannot thank them enough for what they did.  They were very reasonable about the price. I never felt like I was being taken advantage of. On the contrary, I genuinely felt like these folks were trying to help me. I have never had that experience at a car dealership. They delivered a flawless car to me, even though it was a pre-owned. My used car was indistinguishable from a brand new one - it was that good! I know they incurred quite a bit of expense to get it in perfect shape - and they did not pass that cost on to me. Alex and Elyza went above and beyond - by a lot.  I am very happy with everything.  Thank you, thank you. More

Mr. Mitchell did an excellent job in solving the issues with the windshield-wipers on my 2000 740iL. The windshield-wipers would stop/park in the middle of the windshield. Additionally, he went the extra m with the windshield-wipers on my 2000 740iL. The windshield-wipers would stop/park in the middle of the windshield. Additionally, he went the extra mile in researching the warranty coverage on previous repair work and made it right. More

Constantine was informative and wonderful throughout the entire process. He took the time after the car was paid for to teach me about the vehicle. Great customer service. I would recommend him to anyone in entire process. He took the time after the car was paid for to teach me about the vehicle. Great customer service. I would recommend him to anyone interested in an honest car buying experience. In addition the sales manager was also wonderful. More

Amazingly easy appointment scheduling - and always on the day I want (which is a Saturday); great communication on car service needs; work is done quickly while I wait! This is my 3rd vehicle purchased from day I want (which is a Saturday); great communication on car service needs; work is done quickly while I wait! This is my 3rd vehicle purchased from Russel Automotive Group (2 BMWs and 1 Toyota) and they always take care of me with my purchase and service needs! More

I highly recommend Al Horowitz for new car sales and Russel BMW for a new car sales experience. I recently purchased a 2011 BMW Z4 from Russel BMW with Al as the sales rep and I'm completely satisfied Russel BMW for a new car sales experience. I recently purchased a 2011 BMW Z4 from Russel BMW with Al as the sales rep and I'm completely satisfied with the experience, to include the financing interaction. Al was upfront on all costs for the vehicles and the finance agent diligently went through all the costs and figures to ensure a thorough understanding and clarity of the purchase. Absolutely a top notch job by the pair. As a background, I have been researching a Z4 for over a year...I have been looking to purchase in earnest for the past three months...I have talked with quite a few dealers during the course of my search, encountering salesman that hid costs and one in particular attempted a classic "bait and switch"...however, all previous concerns were completely covered by Al during the buying experience. He was professional, upfront, and diligent in making the sale. He took approximately 45 minutes after all transactions were complete to sit in the vehicle and review all the various options and functions of the vehicle. Within two days he provided a follow-up call to check to see if all was good. Absolutely a phenomenal performance by Al. A couple of other points: I used the USAA Car Buyer's program...absolutely a terrible program, as none of the dealers agreed with the information USAA provided about their dealership; as in they didn't agree to the discount relative to invoice price USAA placed on the certificates USAA mailed me. However, although Russel BMW also disagreed with the price USAA listed on the certificate, Russel BMW, without hesitation, agreed to honor the price listed. The only dealer of the four or five I encountered that agreed to do this. With regards to Russel BMW overall, my limited experience with the sales section (I arrived by train to Baltimore for sole purpose to purchase vehicle, so only spent a few hours physically at Russel BMW) gleaned an impression of an open, friendly, and warm work environment. Very positive atmosphere. Good luck in your car search and I highly recommend Mr. Al Horowitz, Russel BMW, as a sales representative for a new car purchase. More

We've purchased our X5 from another state and just moved here in MD. We took it to Russel for an oil change. As expected, they found a bunch problems and recommended costly repairs. Plus since they have rem here in MD. We took it to Russel for an oil change. As expected, they found a bunch problems and recommended costly repairs. Plus since they have removed the steering wheel and not have the parts, they have to keep it for the weekend. We agreed to a have them go ahead with the steering wheel repair since it was gonna be covered by warranty. BUT wait ... there's more ... they said the 'Check engine' and 'check gas cap' lights was showing so that needs fixin' as well. Anyways, they went ahead with the repair and we paid (more that amount they gave on the phone) it with our hard earned money. The 'Check engine' and the 'gas cap' lights showed up again the next day and we've been trying to get hold of them for service and WILL the service adviser hasn't called yet. WILL he call today or WILL he not ... I don't know the answer. We'll just charge it to experience and never return to RUSSELL again. More

After taking my 2009 BMW 335 to Russell for the 4th time in 18 months for service, I picked my car up and noticed that it had extra miles on the odometer. The sat radio was being serviced but the service m in 18 months for service, I picked my car up and noticed that it had extra miles on the odometer. The sat radio was being serviced but the service manager explained that they sometimes need to take the car for ride to ensure all is well. He explained that they had a 3 mile course they follow. The problem, is that my car had 9 extra miles. Looks like they were either joy riding or running errands for the dealership. They had no justification for the additional miles. DO NOT TAKE YOUR CAR THERE since they fail to track how the cars are being driven. In addition, they acted bothered that i even asked the question. Horrible customer service and I'll take my business to another dealership! More