BMW of Cincinnati North

Poor Service My service adviser was impossible to get a hold of. On Wednesday, for example, I called him 5 times and texted him 2 times between 11 and 5, before he My service adviser was impossible to get a hold of. On Wednesday, for example, I called him 5 times and texted him 2 times between 11 and 5, before he finally called me back. Car was returned to me Friday about 430, with the Check Engine light on. Again I left a message, and I know the delivery driver called him as well. It is 11:30 Monday now, and I have heard nothing. More

Check engine light on and inspection done The inspection counter wasn’t reset and check engine light is back. Corey was excellent and knowledgeable. Parts department also excellent and recepti The inspection counter wasn’t reset and check engine light is back. Corey was excellent and knowledgeable. Parts department also excellent and reception was very friendly. More

Came in to buy x5 and turn in x3 early. I believe I ended up paying for turning in my lease early. I had been assured that would be taken care of by your dealership . I would have kept the x I believe I ended up paying for turning in my lease early. I had been assured that would be taken care of by your dealership . I would have kept the x3 had I known that would show up as “misc”on invoice. I was disappointed that it was a hidden charge . The fellow that showed me how to set up cell phone did not show me another thing about the car He said that everything is set up like the x3. I did not find that to be true. No one gave me the owners manual which I did call in and ask that one be mailed. It was received last Friday. I would also like to address the scratches on the car and the couple of dents that I showed to the fellow giving me the car. He went in and got some wax to buff out. Did not work too well.Granted they are small. I also pointed out that there were a couple of spots left dirty in car. Car also has small windshield hole probably from a small pebble. Having never bought a used car I do not know if the dealership is responsible for any of those mentioned. Seems to me they would have had it detailed before I saw the vehicle. More

Very disappointing experience. I was very disappointed with my service experience. I had normal maintenance scheduled and a full car detailing. I did not get a call when my service I was very disappointed with my service experience. I had normal maintenance scheduled and a full car detailing. I did not get a call when my service was done and had to follow up myself to find the car ready. The detailing was horrible - mats were dirty, carpet was not swept and crumbs were still in the car. Very disappointing and for sure do not recommend this service center. Quality and Value are not good. More

Awsome It was such a Great experience dealing with Ryan. My car is 10 years old and because I have such a great experience I still bring my car there every t It was such a Great experience dealing with Ryan. My car is 10 years old and because I have such a great experience I still bring my car there every time I need service. Thanks for great service and always a smile. More

Excellent experience! Service was great and on time. Friendly and helpful staff! All the work was completed that my car was scheduled for. Will definitely recommend this Service was great and on time. Friendly and helpful staff! All the work was completed that my car was scheduled for. Will definitely recommend this BMW location. More

Service with a hug! Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. More

Service with a smile The last couple of times I have been to this dealership they have been unbelievably friendly and effective! I always feel welcome and they check to s The last couple of times I have been to this dealership they have been unbelievably friendly and effective! I always feel welcome and they check to see if I need any refreshments. I especially like the two guys who receive me initially. So friendly, always smiling! More

2007 bmw 335 Great experience. Fair price and a nice vehicle in excellent condition. Easiest car buying experience I have had. Staff was very friendly and helpful Great experience. Fair price and a nice vehicle in excellent condition. Easiest car buying experience I have had. Staff was very friendly and helpful especially Brad Schultz More

Great service Service at BMW Cincinnati North is at par to no one. Staff members are excellent at helping customers. Thank you for the great service and attenti Service at BMW Cincinnati North is at par to no one. Staff members are excellent at helping customers. Thank you for the great service and attention to detail. I got my car back vacuumed and cleaned inside and out. More