BMW of Cincinnati North

Great Service Department As the owner of an older BMW I had given up on most other BMW dealerships and do most of my own maintenance. However due to the good reviews I have se As the owner of an older BMW I had given up on most other BMW dealerships and do most of my own maintenance. However due to the good reviews I have seen on this service center I decided to give them a try in a last ditch effort to solve my mysterious problem that has been ongoing for the past several years (power surging between 2500 and 3000 rpm). I was hoping to find somebody willing to talk about the issue with me rather than just plug in a computer and tell me that nothing is wrong. The last dealership where I asked if they had anybody familiar with the M54 engine, they had no idea what I was talking about! Fortunately, my service advisor Dana was extremely knowledgeable with the reprogramming and reflash process and enlisted the help of the shop foreman Ryan Laber, who came out front to test drive the vehicle and troubleshoot the issue. Ryan was extremely knowledgeable when it came to the older BMWs and a true enthusiast. He had the problem resolved very quickly and explained what the issue with the software was and how he fixed it. A problem that has ruined my driving experience for years and has stumped other independent shops and dealerships alike, was a simple and affordable fix thanks to Dana and Ryan. More

Great Customer Service Jo Carter and the whole team at this dealership always make me feel pampered and appreciated. I wouldn't do business anywhere else. The service depa Jo Carter and the whole team at this dealership always make me feel pampered and appreciated. I wouldn't do business anywhere else. The service department is so accommodating and helpful. More

Pleasant, on-time, informative. Dana did a fantastic job from scheduling the appointment to having the car ready in the time she estimated, all while keeping me informed. The waitin Dana did a fantastic job from scheduling the appointment to having the car ready in the time she estimated, all while keeping me informed. The waiting area was very comfortable with free wifi and hot chocolate! More

Excellent experience Excellent overall experience with Brad and the team at BMW Cincinnati North - I recommend them. Brad was an excellent advisor on pros and cons of dif Excellent overall experience with Brad and the team at BMW Cincinnati North - I recommend them. Brad was an excellent advisor on pros and cons of different vehicles I was looking at -- was candid, knowledgable, professional and a pleasure to work with. Mike was thorough, professional and efficent taking me through the paperwork and financing options. I never felt pressured or rushed at any step of the process but rather had my options laid out for me with pros and cons to allow me to make an informed decision. Several others on the team were involved in taking me for a test drive, showing me the features of the vehicle, etc. and everyone was helpful, friendly, and professional. A very good customer experience for me. More

Service appointment BMW north always goes out of their way to exceed my expectations and create a great experience. I appreciate the care for my BMW, education on the ben BMW north always goes out of their way to exceed my expectations and create a great experience. I appreciate the care for my BMW, education on the benefits of my warranty and ease of getting my service work done. More

car purchase Excellent and free of aggravation. I was able to trade my old car for a new one in about 2 hours. Paul Bonner is the best! Excellent and free of aggravation. I was able to trade my old car for a new one in about 2 hours. Paul Bonner is the best! More

Quick easy and honest I thought my wife's X3 was due for an oil change. Chris told me she only had 4,500 miles on the car since last Aug. when it was changed. They would do I thought my wife's X3 was due for an oil change. Chris told me she only had 4,500 miles on the car since last Aug. when it was changed. They would do it of course but recommend we wai a couple of thousand mile or 3-4 months before it is changed. Save me some money, Thanks Chris. More

Honest & Helpful Qasim & Jeff worked diligently to help me get the car I was looking for. They worked to put things together in a timely manner despite my tight schedu Qasim & Jeff worked diligently to help me get the car I was looking for. They worked to put things together in a timely manner despite my tight schedule while ensuring the deal was done right, including Qasim coming in on his day off. I would recommend them as a team for providing a great buying experience, and for their ability to make me feel very comfortable in getting the right deal. Great guys!! More

Freaky Fast! In for an oil change, new wiper blades, I was expecting to be there over an hour.. Jeff came back to me 30 minutes later to let me know I was good to In for an oil change, new wiper blades, I was expecting to be there over an hour.. Jeff came back to me 30 minutes later to let me know I was good to go.. More