BMW of Clear Lake

I walked into the ClearLake Advantage BMW dealership on 11/22/2013, hoping to purcahse a certified pre-owned BMW 328i 2011-2013 model. I was met by Mr. Cue Nadarajah, who sat myself and my mother down, pr 11/22/2013, hoping to purcahse a certified pre-owned BMW 328i 2011-2013 model. I was met by Mr. Cue Nadarajah, who sat myself and my mother down, provided us with refreshments, made sure we were comfortable and proceeded to provide me with several options. He listened to my requirements, affordability limitations and put forth the best options available to me. I had not purchased a new car in almost 10 years, and was very nervous about taking this step. Mr. Cue, put mind at ease, explaining every step of the process and answering all my questions. He let me test drive several models until I settled on a 2013 BMW 325i, certfied. He continued to go back and forth between management the finance department and worked out the best deal possible for me. I worked at Verizon Wireless for 7 years as a customer service call center director. One of my technical specializations was providing world class customer service to our customer base. I consider the service provided to me at this dealership, beyond outstanding!! Mr Cue and the entire staff was extremely knowledgeable, honest, and went out of there way to make sure I left a satisfied customer. Mr. Cue even followed up with me over the course of the following week, to ensure that I was comfortable with my car and to addresss any additional questions that I may have had. I cannot say enough about this amazing experience and I will never buy another car from anyone else again! I also cannot say enough about Mr. Cue. His warm, approachable and honest manner, in addition to his immense knowledge base about BMWs, made us feel at home and garnered our trust. If you are buying a BMW, I would recommend you visit no other BMW dealership in Greater Houston area but Cleark Lake Advantage. Please ask for Mr Cue, and I guarantee you will leave a very satifisfied customer. More

I must say that Dereck took really good care of me and my daughter. I first talk to Dereck about a 07 BMW 328i that they had on their lot for sale, I informed him that I was approve with my credit union and daughter. I first talk to Dereck about a 07 BMW 328i that they had on their lot for sale, I informed him that I was approve with my credit union and what my budget was. Dereck informed that he would check to see in the vehicle was still available and call me back, he called back in about 15min to tell me that the vehicle had sold. I then decided to take my business to another dealer and found the same car that was lower in price then the car that Dereck had on his lot. I drove from Round Rock Texas (which is 2 1/2 hour drive) to get a 2007 BMW 328i from another dealer. I received a call from that salesperson from the other dealer that this car was yesterday. So here we are driving from Round Rock to Houston and both cars sold, not I was out of ideas. I received an email from Dereck informing that they just received a 07 328i with even lower miles then the original one, he sent me picture and updated information on the process that they were taking the car thought. I was so impressed and grateful to Dereck for not just turning his back on us and hooking me up with my new family member. More

Aside from a major hiccup that was finally resolved this dealer is great. The price of the vehicle was great and even though the process wasn't as easy as I would have liked it to be, the issue was finally dealer is great. The price of the vehicle was great and even though the process wasn't as easy as I would have liked it to be, the issue was finally resolved. More

Advantage BMW Clear Lake is consistently the best with customer satisfaction. My service manager, Jason Creacy, goes above and beyond to make the appointment satisfying - from selecting a date that works customer satisfaction. My service manager, Jason Creacy, goes above and beyond to make the appointment satisfying - from selecting a date that works for me with a comparable loaner vehicle, to providing the service in a timely manner. Jason is knowledgeable, as he has worked in the service area prior to becoming an advisor. I have the utmost appreciation for his role as my advisor and have, and will continue, to recommend this dealership to my friends. Thank you Jason! More

Dereck made the buying process very plesant, straight forward and easy. No high pressure sales or other tactics. Dereck was very accessible and responsive during the process in terms of answering my ques forward and easy. No high pressure sales or other tactics. Dereck was very accessible and responsive during the process in terms of answering my questions and providing information. I would recommend Dereck and this dealership to a friend or family member and would do business here again in the future. More

First, let me say I live outside of Dallas, however, I purchased here. From the initial contact, via email, Dereck was attentive and genuine. After chatting for a couple days, I decided to place my or purchased here. From the initial contact, via email, Dereck was attentive and genuine. After chatting for a couple days, I decided to place my order with Dereck because I trusted him. Six weeks later I picked up my new BMW and everything went as smooth as The beginning. At end of the day, this is about a relationship, not just buying a car. I'm glad I found my new BMW salesman, Dereck. Great job to everyone!!! Bobby E. Denton, TX More

Thank you Zeke for providing me with excellent customer serivce and follow up. You were very understanding and professional with investigating the circumstances surround my BMW. Thank you serivce and follow up. You were very understanding and professional with investigating the circumstances surround my BMW. Thank you More

I love my new 750 and wwas very pleased with the entire process of purchasing it from Adavntage BMW with Captain Chris Castillo. He is very knowledgable about the various products and features, explained process of purchasing it from Adavntage BMW with Captain Chris Castillo. He is very knowledgable about the various products and features, explained everything to us in a very thorough manner, and most importantly I felt I could trust him with regard to the final deal we negotiated. Will definately be back to purchase from Chris again. More

My husband and I stopped in at Advantage BMW with the intent of "just looking." We had planned to visit the different luxury car dealerships that day to determine what we wanted. Chris approached us to intent of "just looking." We had planned to visit the different luxury car dealerships that day to determine what we wanted. Chris approached us to inquire what we were looking for. After discussing our wants and needs, we test drove a 740. Needless to say, that was "all she wrote." Chris was very thorough in explaining the vehicle features and was not at all pushy about a sale. He made the process very easy. Needless to say, we drove a vehicle home that night. We truly love the vehicle and would highly recommend Chris and Advantage BMW Clear Lake. Pam Riquelmy More

Chris was great! Extremely knowledgable, courteous, and straight forward. I had a great experience leasing my new BMW from him and I would easily recommend him to anyone I know looking for a BMW. straight forward. I had a great experience leasing my new BMW from him and I would easily recommend him to anyone I know looking for a BMW. More