BMW of Dallas

Greg was great from the jump. I came in as an Internet lead on New Years. He worked during holiday and personal time and worked with me on seeing/test driving wayyyy too many vehicles because I was unsur lead on New Years. He worked during holiday and personal time and worked with me on seeing/test driving wayyyy too many vehicles because I was unsure of what I wanted. We made it to the finish line and Greg made it fun. More

I received great customer service from Gregory Roetter who sold me my BMW 330i. He made it an easy and seamless process for me, which I appreciate. who sold me my BMW 330i. He made it an easy and seamless process for me, which I appreciate. More

10 stars to Gregory Roetter, you did a great job and made my experience great, Thank you for my 740i, I love it. First BMW and it won't be the last Sal my experience great, Thank you for my 740i, I love it. First BMW and it won't be the last Sal More

I am grateful for the folks at BMW of Dallas. They went above and beyond with my lease, service and ensuring a pleasurable experience overall. I highly recommend them over any other dealers in the DFW are above and beyond with my lease, service and ensuring a pleasurable experience overall. I highly recommend them over any other dealers in the DFW area. I am a customer for life. More

My car buying experience at BMW of Dallas was the best. I had a great sales man who provided great customer service. When it came to the finance department it was a breeze. Ms. Harris made it work. I spent a had a great sales man who provided great customer service. When it came to the finance department it was a breeze. Ms. Harris made it work. I spent a little bit over an hour in her office signed and I left in my 2017 X5. This was the best car buying experience by far at a luxury dealership. More

My experience with BMW of Dallas was very disappointing to say the least. My salesman was a very professional & respectful young man. However the credit manager was very rude and treated me like someone he to say the least. My salesman was a very professional & respectful young man. However the credit manager was very rude and treated me like someone he could just take advantage of. With a great credit score and putting down 20,000.00 cash he still wanted to haggle back & forth in a not so respectable manner. I will read the reviews on the dealership I'm buying from next time. My advise is to avoid BMW of Dallas Larry Brown President/CEO SLH Inc. More

Leases - Cars 2-12-20 I have owned a 2017 X3 for almost 3 years; I excepted it as a 'loaner' to their customers w/approx. 4300 miles. Within 13,000k miles, the tir 2-12-20 I have owned a 2017 X3 for almost 3 years; I excepted it as a 'loaner' to their customers w/approx. 4300 miles. Within 13,000k miles, the tires were worn enough to replace 3 of the 4. I am at 24000k miles now, and told yesterday, it is in need of another set of tires. These are 'run flat' tires and the dealership claim, there are 20K - 25K tires...WHY are these tires wearing out so quick and they are NOT cheap to buy. I refuse to buy a set to turn the car back to them. Do the math... Also, I take it in for something ie: 24k mile service and because I refused approx. $700 mile check up or a $600+ check up, nor a $135 check up; there is very little they will check. I explained the low coolant light came on; I was told ALL the fluids would be topped off. I asked before leaving the dealership and was told 'all fluids were topped off.' On my way home, the light came on again showing low coolant; I text my BMW support person, no response; I called the phone number - no response. At 5:00am this morning, I had to ADD coolant - it was VERY low. I would not buy nor lease another. More

This 1 star review is due to a complete lack of responsibility of the dealership to honor the delivery of a second key and owner's manual per the We Owe portion of our paperwork. After waiting the responsibility of the dealership to honor the delivery of a second key and owner's manual per the We Owe portion of our paperwork. After waiting the 1 month they said it would take to request and receive the key, I contacted the parts department and was told it was the sales representative's responsibility. Over the course of another month, I emailed, called, and left voice messages and received no reply. Finally, I called and explained the situation with another sales representative who admitted my representative was available. He forwarded my call, but again, no answer. I redialed, requested a sales manager to speak with and was forwarded to another voicemail -- this time a sales director. I left a message explaining the situation and within 15 minutes of hanging up, I received a call from my sales representative. Finally! I explain that I'm still waiting for my key and manual and ask for a status update, and they inform me that it was already mailed to me. I asked for more context -- via which carrier, when? The response was, paraphrased, "It arrived to our parts department and was sent 3 weeks ago via UPS or USPS or something." To their credit, they followed up with, "I'll look into it and get back to you." 3 hours pass and of course there's no follow up. I called the parts department and explained the situation and they confirmed that the key had arrived and was received by the sales representative weeks ago. After a 20 minute hold to look into it, I was told the sales representative was currently working with a customer and there was nothing else the parts department representative could do. The dealership is now closed and despite speaking with a handful of employees today, I'm not any closer than I was a month ago to understanding when -- or if -- I'll receive what is owed by this dealership. More