BMW of Dallas

Bait and Switch I found a car listed by BMW of Dallas on their website, bmwusa.com, and autotrader.com. In all (3) locations, the car was listed for MSRP. I inquire I found a car listed by BMW of Dallas on their website, bmwusa.com, and autotrader.com. In all (3) locations, the car was listed for MSRP. I inquired about the car and spent a bit of time detailing information about my trade. I intended to pay the asking price advertised. In the morning, I phoned the dealership and spoke with Susan Kelly. I told her what I wanted to buy, that I was willing to pay the advertised MSRP, and that I had a trade. She asked me to email several documents regarding my trade and claimed she was confident that I'd be purchasing a car from her in lieu of the deal I had been negotiating with a dealer outside of Texas. After spending a good amount of time putting my information together and sending it Susan's way, she replied via email. She said, " Lets start by addressing each step one at a time. We can sell you our car brand new car that has not been titled for $5,000 K over MSRP. We can deal with the trade next…." When I inquired for clarification because the car was listed for MSRP on several sites, Susan replied and said, "Yes….the marketing tools do not make it possible to note the Market Adjustments on these Limited Edition Cars. I apologize. There simply are not any new ones that do not have a market adjustment attached. We are seeing $5K - $20K…." This was either a lie or sheer incompetence on the part of Susan. I was able to find (3) identical cars (the car I was interested in was a limited edition car, so it was easy to find identical cars as they were all packaged the same way) that were listed for over MSRP. I don't take issue with BMW of Dallas's decision to sell the car over sticker. I take issue with their choice to market the car for one price but then try to sell the car for $5,000 more once I've made contact with the dealership and wasted my time sending information to Susan. To make matters worse, Andrew Severage drafted an email in a response to an email he received from Susan (that was clearly for his eyes only and was not supposed to be sent to me as she insulted me) trying to justify their tactics. Once again, he was missing the point and clearly thinks it's acceptable to market a car for one price and change that price upon dealer contact. More

Awful place to do business with This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belonging This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belongings, dont fix the problem you originally come there for. Their service advisors and managers are rude and never know whats going on. their loaners are always dirty or out of gas. Overall an awful place to deal with. I would not recommend anyone to take their car there. CLASSIC BMW is a better place. More

Terrible Service Made an appointment for service. Showed up on time and they took people who came in after me without appointments. Thirty minutes later had to get a Made an appointment for service. Showed up on time and they took people who came in after me without appointments. Thirty minutes later had to get a different service person to help me. Can't wait for Sewell to open their BMW dealership. More

Never Use This Dealer Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up wh Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up when I took it in for diagnostics and repair. I subsequently took it to Classic BMW and they properly diagnosed the problem and uncovered that two key front end parts had been replaced since leaving the factory but could find no record in BMW USA even though it would have been a warranty fix. Of course, the "fix" didn't fix it. The car dangerously drifted to the right, within 2 seconds of taking hands off steering wheel I would be other lane next to me. I was constantly having to tug left to keep it straight. Classic changed some parts to make it drivable but it still has drift, but minor, modestly irritating. I knew better than to use an Autonation dealership but they had the inventory and in a weak moment I bought car from them. Part of my emaIl to the new BMW of Dallas GM Tania Eubank is below. Our telephone conversation after she read my email was a waste of time. They are taking no responsibilities and don't care that I have text exchanges with my sale rep that document the whole ugly process. They are betting I wont file suit alleging fraud, comforted by the fact that my sales rep has moved on. My email to Tania: " Unfortunately, my worst dealer experience in 45 years of car ownership, EVER! I should sue for BMW of Dallas selling me a new 2016 M235iX with an apparent latent front end defect, covering it up and then lying to me when I took it in to repair (occurred before you arrived). Due to health issues I have not taken action until now. My car drifted dangerously to the right from the git go (4/27/16). For several months I kept adjusting tire pressure thinking that was the culprit. I finally brought it in last summer to have it checked out. Service called and said I had a front rim that was bent on the inside. I responded I had no idea how that could have occurred but asked for repair under my wheel and rim insurance I bought with car. Service said it would not cover the repair. I threatened to escalate to BMW USA. Service said they would go up the chain and get back to me. A few days later service called and said the rim was not bent and I only needed a front end tire rebalance and rotation. I authorized the work 💭 great but very suspicious about the competency of the service department. I also had a separate issue on a bungle quote to replace the chin spitter (a very poor design, barely 3 or 4 inches off ground) plus a poorly done repair. I picked up my car and when paying my invoice I noted that service said the car did not drift when I first brought it in and that I had requested the rebalance/rotation. Both lies. My sales rep Jamie Forbes was kept in the loop the entire time and I have texts and emails to prove it. I ignored invoice comments and paid under the assumption I would drive away a satisfied customer. (I have owned 3 BMWs prior to this, not BMW of Dallas, plus 4 Lexus, Porche, Ford, Chevy, Suburu, Honda, Mini...). It never occurred to me I would be lied to in an attempt to cover up a more serious issue. I drove away and immediately realized NO DRIFT IMPROVEMENT. I contacted my sales rep, Jaimie Forbes (who was always great) that it was not fixed and I felt like I had been lied to and read her what was on the invoice. I told Jamie I planned to escalate to BMW USA but out of respect for her I would get a second opinion from Classic BMW who I had planned to buy from but did not have the inventory at the time I was buying. I explained to Classic what was going on and they said the first step should have been to have me authorize a front end alignment, at my expense, and if it still drifted, warranty would cover repairs. I authorized it and they called and told me the alignment did not fix the drift. In their next step they determined a part had been replaced on the right front suspension that changes the camber ( I may not be calling this incorrectly) but could find no record of it in BMW even though it would have been a warranty issue. That alarmed them so they checked the left and found it had been replaced as well. They were dumbfounded. They ultimately replaced one of the two and it corrected the drifting by about 70%. Classic documented their findings on my invoice. It appears something was wrong with the car from the factory or from subsequent transport and BWM of Dallas attempted to correct it off book, a criminal act (fraud, they would have been required to disclose the repair). I don't know if anyone will or can "follow the trail" and get to the bottom of it. Out of courtesy, I am notifying you of my intent to file a formal complaint with BMW USA and demand resolution, to take the car back and pay off the balance on my owners choice lease less sales tax I rolled into the lease. If that fails, I will have my attorney file a formal complaint with the CFPB and possibly the DAs office and post my experience on social medium. At this point I have not lodged any complaints or responses to the service surveys, postponed because of Jamie." 5 star review: I'm not an Autonation fan but this dealership doesn't seem to know its a member of a conglomerate. I just closed on a 2016 M235i and my sales associate Jamie Forbes was a delight. I'm generally a pain having owned or leased over 25 cars but she never showed any impatince with my anal tendencies. She worked hard to make my deal happen and her sales manager, his name escapes me, exceeded my expectations when I through a wrench in the negotiations when my wife chewed me out for forgetting I still owed two payments on my Lexus lease. Other than the fact her boss is a bit strange, he eats a entire large angel food cake every afternoon on the advice of his personal trainer (I saw it), my experience was first rate including my F&I guy, JJ. That is huge coming from someone spoiled by Lexus dealerships over the past 10 years. More

They take forever for minor things They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly. They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly. More

Terrible Service What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one there. This was the second time that they couldn't find my vehicle when I went to pick it up. This place has some major organizational issues. At your own risk! More

Had a very good experience with Vernon I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed. More

Best BMW Dealer In Texas. Period. These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dea These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dealership and management (Owen Ford GSM is amazing). If you are shopping BMW in Metroplex, this is the only place to spend your time. I drove all the way from Austin to deal with them (as local dealer is not great). Everything was in order, easy paperwork, price was exactly as discussed and very friendly and welcoming. Robert Grisham is just one of those great people in the world, that sell cars and makes things so easy. Professional. Prompt. Great Communication. Easy to work with. GREAT experience with him. I'll say it without question best BMW dealer in Texas (or probably anywhere in US). More

Above and Beyond Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership t Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership to purchase a vehicle. However, that being said, I believe that this dealership has made significant changes and they went above and beyond assisting me with the purchase of my new vehicle. Gary ensured that I was completely comfortable with my new vehicle before we completed the transaction and I greatly appreciate the extra effort and attention to make sure this was in fact the right vehicle for me. I am extremely pleased with this experience at BMW of Dallas and my new vehicle. Thanks again! More

STAY AWAY! STAY FAR AWAY!!!! For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me whe For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me when I will get it back, and did not provide me a loaner. They had my car in their shop bc it would not start. I bought the car brand new and it has had continuous problems. I picked the car up after being "fixed" and I had it back for 4 days before it broke down AGAIN. They told me it would be another $1,113 to fix it again. I told them they are not fixing the problem, this is not the problem. They would not listen. I had to have corporate tell them to diagnose the car further. SURPRISE, they found the real problem. They were going to continue charging me to go around the real problem because they wouldn't listen. Now the car has been there for 18 days and they seriously cannot tell me when I will get the car back. No one communicates or gives two licks about their customers. They don't know how to fix their own vehicles, are terrible at communication, and do not care about you. They DO NOT care about you. My friend who sits by me at work was THIS CLOSE to buying there before I told her my experience and she went across the street and bought a Lexus. She has raving reviews and has not been treated like this. OF COURSE you will love them if you are buying a new car. DUH. The only good reviews are on the sales side? Sounds about right for a car salesman... Go across the street and get a Lexus. Do not go here. DO NOT GO HERE. You will regret it the rest of your life, I promise. More