BMW of Darien

Joe is really friendly and knowledgeable and responsive. Always goes the extra mile. He knows about current issues with the car and always is looking to figure out what to do. Always goes the extra mile. He knows about current issues with the car and always is looking to figure out what to do. More

dishonest sales force. After telling me they could dishonest sales force. After telling me they could easily beat a price i got from Greenwich BMW and making me come down to their dealership...Thi dishonest sales force. After telling me they could easily beat a price i got from Greenwich BMW and making me come down to their dealership...This was the sales rep's (Leo) response to the competitor's quote....."sweet heart, the other dealer can't offer you a price that low, you must be confused and misunderstanding something about the deal". I reckon I'm just another confused and incompetent female in the world. Shhh...don't tell the bank that employs me to manage one of their $20 billion portfolios...they are under the impression that I am competent and can count past 100. More

I wanted to trade my Range Rover in for a BMW. I was at whole foods and figured i had some time. I walked in and saw a nice x5 and a very very cool used M3 with low miles. What I liked about this dealershi whole foods and figured i had some time. I walked in and saw a nice x5 and a very very cool used M3 with low miles. What I liked about this dealership was that i wasn't attacked by the staff trying to sell me a car but i was asked if i wanted a bottled water or a coffee by a great looking young lady. I wanted to take the m3 for a test drive so i scheduled it. I will be back this Saturday to drive it and then make my decision. Great place great cars. More

I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. This provider has so much helpf very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. This provider has so much helpful information available online. They have an impressive website that's easy to use. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I recommend all my friends and family member to go to BMW of Darien. More

I cannot believed how improved the X3 is!!! I absolutely love it!!! New Car…New Karma!!! My husband and I are thrilled with our new cars…and how safe we feel driving them in this snow…we are having a B love it!!! New Car…New Karma!!! My husband and I are thrilled with our new cars…and how safe we feel driving them in this snow…we are having a BMW Lovefest! Also wanted to pass on how wonderfully the staff made us feel when we picked up our cars…love the flowers, all the personal instruction and the customer appreciation. Hats off to the management and BMW of Darien! Thanks for all you did to help us make this happen. More

One of the best car buying experiences I have ever had. The sales team was extremely helpful and friendly, and made the whole process seamless. This was my first time buying a BMW, and it will be the only The sales team was extremely helpful and friendly, and made the whole process seamless. This was my first time buying a BMW, and it will be the only car I buy from now on, thanks to BMW of Darien. It didn't hurt that I was able to have Milky Way coffee as well!! I couldn't have been happier with the entire experience. More

We followed a salesman there after having a very positive experience with him at Greenwich. Initially the service we were receiving was great, when Ron was there. Then, about two years ago, it changed dr experience with him at Greenwich. Initially the service we were receiving was great, when Ron was there. Then, about two years ago, it changed dramatically. (as soon as the car went off warranty) The service staff was extremely rude, and I have recently discovered that we were charged over $300 for what was a light bulb. They did not call us when the car was repaired. They no longer washed the car as part of the service. After the car was off warranty, we no longer had loaners. It seems as if they do everything to force you to buy a new car from them. When we purchase a new BMW, we will find a different dealership. We have recently found a good BMW mechanic and will use him in the future for our X5 and Z3. More

Horrific. Go elsewhere. Anywhere else. We purchased a few cars from this dealership and are still met with a very rude service staff, that is if you could even get an actual person on the phone. What a c few cars from this dealership and are still met with a very rude service staff, that is if you could even get an actual person on the phone. What a complete annoyance it is dealing with BMW of Darien. Always leave there without the slightest feeling of satisfaction. Complete waste of time. Buy an Audi or it you must get a BMW try the dealership in the New Haven area, they have been beyond accommodating when BMW of Darien failed us more than once. More

I asked for a scheduled maintenance, they stuck me with an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by se an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by service manager. They the oil and topped off a couple of other fluids. Service people were argumentative, and service manager was confrontational. Completely unacceptable. More