BMW of Darien

Great experience with this dealership. I just bought a pre owned off lease 2015 X3 yesterday. Kudos to my sales associate Beverly Clarke for keeping the process simple and customer centric. I am impressed. Try this dealership if you are in the Fairfield county and looking for a BMW.

I took to the internet since the experience with this dealership was such a bad one. With the exception of Anthony in finance, the rest of the people I worked with were unprofessional and disrespectful. Anthony was a gentleman.

If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the Service Director are the most knowledgeable Advisors I have ever worked with. The leadership of Mr. Matt Cosgrove, their General Manager exemplifies the entire atmosphere of the store! Expect nothing but true professionalism if you ever have to do business with this hand picked team of professionals. Fred S. Milford, Ct.

I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own certified bmw mechanic, when the dash light came on the dealer refused to reset it, he told me he could not, he told me to do it myself and read my manual,so, i took it back to my mechanic and behold my brake sensor was clearly tampered with and that it what caused the indicator light to come on! soo for a 60.00 oil change which i had a coupon it was more of a headache than anything, i have spent a few thousand dollars at this dealership on different things for my car but after this I will NEVER return. I reached out to BMW corporate and surprisingly they were not shocked to hear my complaint about this place. they asked me to send the tampered part to them and they would investigate. I guess this place needs money badly since a former employee was arrested for embezzlement so maybe they think customers should pay!!! not me!never ever again!!!

The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealership is responsive, polite and accommodating! My service advisor, Anthony was also wonderful. He took the time to explain everything and make certain that I was satisfied Compliments to Darien BMW!!

My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is wonderful. Highly responsive , thorough and knowledgeable . He always has my interest in mind. I enjoy working with him . High marks for all involved.

We are extremely pleased with our decision to service our vehicle at BMW of Darien.. Their work is excellent. Easy to make an appointment, taken on time and car is ready when promised. They are pleasant to deal with, communicate well and and deliver what they say they will. The department is extremely well run. We travel 45 minutes each way and it is worth it.

The dealer left their number in response to a negative review I made prior. When I called, I was transferred to sales manager, Tom Samperi, left him a voice mail....To no surprise, he did not call back. I called numerous additional times and got his voicemail every time, not one call returned. Please see me prior reviews, all negative. It appears they left their number merely to attempt to save face, not at all interested in resolving anything.

I've been to this location several times for service/recall related visits and have had good experiences each time. I recently mistakenly accused them of losing several sets of wheel locks, however Vince was very gracious when I called to apologize after having realized my mistake. Will hopefully be using them again!

Traded in my 2008 BMW for a preowned certified 2015 model. Website was fantastic describing the car with all of the features, mileage, Carfax history, pricing and a video. Yussef was the salesman I dealt with and he was great and easy to work with. The trade-in value was fair and we completed a transaction quickly and I was in the car in two days. High compliments to the website detailing the used car inventory, Yussef and the entire team at Darien BMW. I highly recommend this dealership and Yussef.