BMW of Des Moines

Excellent The experience was beyond expectations from the call into service until the pick up of vehicle. My husband had open heart surgery that week & I needed The experience was beyond expectations from the call into service until the pick up of vehicle. My husband had open heart surgery that week & I needed to get out of dealership as quickly as possible. They did great! More

above and beyond The salesman Kelly was great on customer service and is still taking care of some things after sales was complete. every one I talked to seemed to be The salesman Kelly was great on customer service and is still taking care of some things after sales was complete. every one I talked to seemed to be customer oriented. Making sure I was taken care of. From the sales person to the sales manager. Treatment was so good one day might see about a used BMW SUV for my wife. Of course she would have to approve of it because it would be hers to drive.LOL More

7th car from the same dealer Great place. Very knowledgeable and friendly personnel. A lot of attention to details. Each time I was getting exactly the car I wanted. I lot of Great place. Very knowledgeable and friendly personnel. A lot of attention to details. Each time I was getting exactly the car I wanted. I lot of help with arranging European and Performance Center Deliveries. Very good Service department. Definitely recommend BMW of Des Moines to anyone. More

An excellent standard service appointment My appointment was set at a time most convenient to my schedule and Katlin Kelly my service agent did an excellent job in facilitating my service appo My appointment was set at a time most convenient to my schedule and Katlin Kelly my service agent did an excellent job in facilitating my service appointment. The receptionist when I phoned for an appointment and Katlin was off work at that call was able to set the date and time of my appointment which was most helpful. More

Kaitlyn Kelly is outstanding. Kaitlyn Kelly has helped me in the service department for the past 3 years--as long as she has been with you. She is outstanding. She is extremely p Kaitlyn Kelly has helped me in the service department for the past 3 years--as long as she has been with you. She is outstanding. She is extremely professional, courteous, helpful and, most importantly, knowledgeable. She knows cars and she knows about manual transmissions. She has made excellent recommendations to me concerning the upkeep and maintenance of my 2009 328xi. More

Thanks for the great service Dennis took care of the issue I had with my alarms and also noticed a service bulletin on the hoses and took care of that. He was helpful and kept me Dennis took care of the issue I had with my alarms and also noticed a service bulletin on the hoses and took care of that. He was helpful and kept me up on the stAtus of the work. More

FIXED RIGHT FIRST TIME! My vehicle was squealing really bad and had a lack of a/c, when I bought the vehicle I bought a extended warranty and am glad about that. $2800 ticket My vehicle was squealing really bad and had a lack of a/c, when I bought the vehicle I bought a extended warranty and am glad about that. $2800 ticket only cost me $200. Patrick in service is awesome and does quality work. T Van is the man! More

Great purchase experience Worked with Jim Andrews in the purchase of a 2016 340i. Outstanding guy to deal with! Friendly, knew his stuff, and gave me all the time I needed to Worked with Jim Andrews in the purchase of a 2016 340i. Outstanding guy to deal with! Friendly, knew his stuff, and gave me all the time I needed to evaluate the vehicle and review my purchase options. Would definitely recommend Jim to a friend or family member. More

Fantastic I sent a text to Tony on Wednesday evening on what I was looking for, he found in the current inventory, I test drove at 1:00 pm on Thursday and two h I sent a text to Tony on Wednesday evening on what I was looking for, he found in the current inventory, I test drove at 1:00 pm on Thursday and two hours later drove off in my new X3 M40i and I love it!! Thanks to Tony and the entire crew! More

Overall great experience Ira was great to work with. He was communicative and always accessible. I never felt like I was being pressured to make a decision. I did find an i Ira was great to work with. He was communicative and always accessible. I never felt like I was being pressured to make a decision. I did find an issue with the front bumper of the car and brought it back in. Ira wasn't working, so Jim weaver assisted me and made it very apparent I would be taken care of. I left my car that day and two days later the bumper was good as new. My interactions with Ira and Jim made me feel valued as a customer, and I left feeling like buying at BMW of Des Moines was a great decision. My only criticism would be regarding the cleanliness and review of used cars before they hit the lot. One car we test drove still had hairspray all over the console, the other reeked of smoke. The car I purchased had black spray paint on the bumper. I would expect a certified BMW to be in pristine condition before hitting the lot. More