BMW of Des Moines - Service Center

Great overall experience! Kiera (sp) helped set up my appointment to have a new key fob programmed. While I was waiting, she kept me informed of where my vehicle was in the pr Kiera (sp) helped set up my appointment to have a new key fob programmed. While I was waiting, she kept me informed of where my vehicle was in the process. Then she had a customer arrive the was somewhat of a "high maintenance" customer in my eyes. She handled him with grace and tried to get the answers to many different and changing questions answered. At one point she just brought my keys over to me and said that she would process the paperwork when she got done as it was covered by my extended warranty. She did a quick review of what else was needing service as well as thanked me for my understanding. Being in the service industry myself, I could see and understand her situation. More

EXCELLENT!! COULD NOT HAVE BE MORE COMPLIMENTARY OF THE SERVICE DEPARTMENT ESPECIALLY DENNIS CHRISTIE!! HE MADE WHAT COULD HAVE BEEN A VERY STRESSFUL SITUATION A COULD NOT HAVE BE MORE COMPLIMENTARY OF THE SERVICE DEPARTMENT ESPECIALLY DENNIS CHRISTIE!! HE MADE WHAT COULD HAVE BEEN A VERY STRESSFUL SITUATION A VERY EASY AND EXCELLENT EXPERIENCE!! COULD NOT BE MORE PLEASED WITH THE SERVICE DEPARTMENT!!! More

Service communication Mark went to lengths to ensure I was advised of service needs- both immediate ones and those which could reasonably wait until next service interval. Mark went to lengths to ensure I was advised of service needs- both immediate ones and those which could reasonably wait until next service interval. More

Service Friendliness Service tech and outside gentleman (the person who cleaned my car and suggested how to remove stain from window trim) were friendly and most helpful. Service tech and outside gentleman (the person who cleaned my car and suggested how to remove stain from window trim) were friendly and most helpful. Also negotiated a cost reduction on tire rotation when showed tech I had it done somewhere else for a lesser fee. Good job! More

Will not resolve an issue they caused My kids gave me a Gold Detail package for my birthday so I set the appt for August 28th,2019. I arranged to leave my car at the dealership while we we My kids gave me a Gold Detail package for my birthday so I set the appt for August 28th,2019. I arranged to leave my car at the dealership while we were on vacation. I dropped it off and they had a week to work it in their schedule whenever it was convenient for them. I told the service person I would be back to get the car one week from the day I dropped it off. I came to get the car and picked up the keys at one of the service desks and walked out to get it. Surprisingly, the car was dusty from sitting there on the lot. They had detailed it at some point but it was noticeably dusty and had rain spots all over it. I overlooked it and drove off, not with the wonderful feeling you want when driving your detailed car away from the lot. As I was driving home I noticed one of the radio knobs was missing. After scouring my car looking for it I called the service person to let them know of the two issues above. He said he had intended to rinse the car off before I came to pick it up. I didn't get there until after noon so he should have had plenty of time to get it rinsed and ready for pick up. He said he would get with his service manager and let me know what they would do about the radio knob. I hadnt heard back so I followed up via text directly with the service person to inquire. After two texts he finally said the service manager was working on it. A week or so went by with no follow up from them so I called and spoke to the service person. He said the part had been ordered and should be in by the following week. ( Week of Sept 16th,2019. I followed up on Wed and Friday of last week via text to check on the status- abslolutely no response or update. So I called the service person, no answer so I left a rather direct message explaining that it was not fair that he is not giving me at least an update on the resolution of this tiny, small, issue. No response back. I also replied to one of their service solicitation emails regarding the issue, addressing it directly to the service manager. No response. So today I called and ask to speak directly to the service manager. The lady was not all that friendly and seemed annoyed that she had to answer the phone in the first place. Before I could ask for the service manager's name she transferred me to his phone. It rang and rang and went to voicemail. I left a message. I realize this is the smallest of nuisances and not an expensive part by any means. All I have asked for is a replacement and some feedback as to when I can expect it to be resolved. Very unprofessional and I guess what I would expect from a "Big name, Big Box" car dealership. And yet they still keep sending me more emails telling me all about their "Service". Too bad, I would have been eager to promote their services. Instead, I am spending more valuable time writing this bad review. We are moving out of town so having my business would be a "No future prospect". Maybe they are just writing it off as an "Oh well, never going to see that guy again." I wonder at what point the slide to mediocrity began for this service department. More

Outstanding service experience. In addition to performing regular maintenance on my BMW 550i, the technicians identified some warranty items that had they not been detected would hav In addition to performing regular maintenance on my BMW 550i, the technicians identified some warranty items that had they not been detected would have potentially resulted in the need for untimely roadside assistance. Excellent work! More

This place sucks. Over priced. Service never answers calls Had my car here for a recall, they cut a wire to my nav and said I needed to take it to best buy to get fixed. They didn't have the right wire. They t Had my car here for a recall, they cut a wire to my nav and said I needed to take it to best buy to get fixed. They didn't have the right wire. They then never paid for this. Peace of xxxx place never buy here. More

Excellent service Always get a great customer service experience. Have come to expect this as this is the fourth vehicle we have purchased from this team of professiona Always get a great customer service experience. Have come to expect this as this is the fourth vehicle we have purchased from this team of professionals. More

Airbag Recall I didn’t have to wait long to get started with my airbag recall process and it only took about a half hour to complete. They even washed my car whe I didn’t have to wait long to get started with my airbag recall process and it only took about a half hour to complete. They even washed my car when it was done, which was a very nice touch. Dennis was very nice to work with. More

super service no appt, but got me in quickly, did a super job and washed and vaced the PU as a bonus. super helpful and pleasant. Thank You no appt, but got me in quickly, did a super job and washed and vaced the PU as a bonus. super helpful and pleasant. Thank You More