BMW of Des Moines - Service Center

Polite and quick Every person was polite and friendly. They told me up front that it would take an hour, loaned me a vehicle and called me promptly at hour and said ev Every person was polite and friendly. They told me up front that it would take an hour, loaned me a vehicle and called me promptly at hour and said everything was complete. Smooth in and out. More

First oil change I was called to schedule an appointment for my first oil change (I did not have to call). Set up a time and car was brought in and finished in a very I was called to schedule an appointment for my first oil change (I did not have to call). Set up a time and car was brought in and finished in a very quick and efficient manner. More

Very good experience. I was advised to have my car at the dealership by 9:30. When I arrived they were ready to start work on My vehicle. I was promised a loaner to drive I was advised to have my car at the dealership by 9:30. When I arrived they were ready to start work on My vehicle. I was promised a loaner to drive but whenI arrived there was no service vehicle for me to use. Dennis Christie andBradley Sodergren were able to find me a loaner. When it became clear that repair work would not be completed by 5pm on the 3rd ofJuly they called to make certain that that I could be without my car until July 5th.? More

Car Detail I worked with Kiera in the morning. I have worked with her in the past and she has always been very professional and genuine. She made sure my car was I worked with Kiera in the morning. I have worked with her in the past and she has always been very professional and genuine. She made sure my car was ready by the end of the day which I really appreciated. I picked up the car from Dennis. He was very personable and had everything ready. More

Excellent customer service, wouldn't go anywhere else. We had a very intermittent issue with our X5, which would never cause a service light but could be felt while driving. I worked with Dennis Christie We had a very intermittent issue with our X5, which would never cause a service light but could be felt while driving. I worked with Dennis Christie in the service department on several occasions to attempt to locate the problem and took one of the service team members on a drive to attempt to locate the problem. Dennis was the best part of the service department, very friendly, providing updates and a path forward until we could find the issue. Again, the issue was intermittent, Dennis would allow us to immediately bring in the car when the problem was occurring. I couldn't be more pleased - I would also like to say my interaction with a couple of the sales team members has been exceptional as well. Jim Weaver was great to work with about an additional vehicle I was thinking about purchasing. I have dealt with several different BMW dealerships across the country, I would put Jim and Dennis at the top of my list of great people in the auto industry. Thanks again! More

Excellent The experience was beyond expectations from the call into service until the pick up of vehicle. My husband had open heart surgery that week & I needed The experience was beyond expectations from the call into service until the pick up of vehicle. My husband had open heart surgery that week & I needed to get out of dealership as quickly as possible. They did great! More

An excellent standard service appointment My appointment was set at a time most convenient to my schedule and Katlin Kelly my service agent did an excellent job in facilitating my service appo My appointment was set at a time most convenient to my schedule and Katlin Kelly my service agent did an excellent job in facilitating my service appointment. The receptionist when I phoned for an appointment and Katlin was off work at that call was able to set the date and time of my appointment which was most helpful. More

Kaitlyn Kelly is outstanding. Kaitlyn Kelly has helped me in the service department for the past 3 years--as long as she has been with you. She is outstanding. She is extremely p Kaitlyn Kelly has helped me in the service department for the past 3 years--as long as she has been with you. She is outstanding. She is extremely professional, courteous, helpful and, most importantly, knowledgeable. She knows cars and she knows about manual transmissions. She has made excellent recommendations to me concerning the upkeep and maintenance of my 2009 328xi. More

Thanks for the great service Dennis took care of the issue I had with my alarms and also noticed a service bulletin on the hoses and took care of that. He was helpful and kept me Dennis took care of the issue I had with my alarms and also noticed a service bulletin on the hoses and took care of that. He was helpful and kept me up on the stAtus of the work. More

FIXED RIGHT FIRST TIME! My vehicle was squealing really bad and had a lack of a/c, when I bought the vehicle I bought a extended warranty and am glad about that. $2800 ticket My vehicle was squealing really bad and had a lack of a/c, when I bought the vehicle I bought a extended warranty and am glad about that. $2800 ticket only cost me $200. Patrick in service is awesome and does quality work. T Van is the man! More