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BMW of Devon - Service Center

4.4

10 Lifetime Service Reviews

20 Lancaster Ave, Devon, Pennsylvania 19333

10 Reviews of BMW of Devon - Service Center

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April 03, 2018

"Overheating issue Resolved!"

- MattMahoney

Overheating Resolution! I just got my car back and I want to publicly extend a big thank you to Rich, BMW of Devon, and BMW for the way they handled my situation. It took a little time but I was just in there today to pick up my car and to meet with Rich and Bill. It feels great to be back behind the wheel of my car. Rich took the time to work with me personally on the issues my car was having and provided a level of customer service that is beyond anything I've ever experienced. I couldn't be happier with the outcome. Rich, and BMW of Devon stand behind their commitment to excellence and I've now experienced it personally. Thank you again for everything.

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Recommend Dealer
Yes
Employees Worked With
None I worked with directly are listed here.
Apr 13, 2018 -

BMW of Devon responded

Your concerns are taken very seriously by our entire team here at BMW of Devon. Please reach out to me directly at your earliest convenience. Richard Hudak – Service Manager – richard.hudak@bmwofdevon.com

November 22, 2016

"so it might be time to get my new BMW...enter Dale Levin... "

- phoyer

as I was waiting in the service area at Sloane BMW in Devon...Jackie taking great care of my situation...Dale Levin passes by and says "everything OK"? Said yes and that I was being taken care of...He asked if I had a minute and before I knew it we were looking at new BMW's...Dale is great, not a car salesman, but a sales consultant...he really listens...I didn't buy one on that visit, but I wouldn't buy a new BMW from anyone else...and neither should you. Pat Hoyer

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Recommend Dealer
Yes
Employees Worked With
Dale Levin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jackie
Nov 22, 2016 -

BMW of Devon responded

Pat, thanks for the great review! We're glad to hear that you had such an enjoyable experience with us! We're lucky to have Jackie and Dale on our team. We appreciate your recommendation, please let us know if we can be of service in the future!

November 03, 2016

"amazing"

- jacqueline shay

On October 22nd in the late afternoon I drove my car into the service bay. I was met by several people who were friendly and kind. I had blown out a tire on my way to funeral at the daylesford abbey a few hours before. I explained the problem and the fact that I live 3 hours away. I waited a short time when someone came out to say that they did not have a tire to match my other 3 but they could put on a tire they had which would allow me to get home safely and then i could purchase another to match. They also noticed that a warning light for a head light was on. When they returned the car to me the tire was on and light replaced!! They would not accept payment and wished me well. I can't tell you how much I appreciate the kindness shown to me that day. I was upset about the funeral and the car and they were just amazing. I was in such a state that I didn't get a chance to get the names of the folks that helped me. It was close to 4pm on the 22nd so you should be able to figure out who it was. I am forever in debt and cannot say enough about how wonderful this place was to me. Please pass this along to all concerned and know that the gentleman who spoke with me (in a blue button down shirt) is a special employee and I hope is treated as such. Again my thanks to wonderful business that knows how to treat customers more than right. Sincerely, JHonig, MD

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Recommend Dealer
Yes
Employees Worked With
unknown
Nov 04, 2016 -

BMW of Devon responded

Hi, Jacqueline! We're so happy to hear that we could help you with your vehicle's servicing needs. Our staff will be happy to read your kind words and know that they could make your day a little brighter. We appreciate your business and look forward to serving you again in the future. Thank you for the five-star review!

October 27, 2016

"It's Fine."

- pennlites

The service here is fine. I will never understand, though, why absolutely any interaction needs to run through the service rep. For many communications this is understandable. However, When I called to request a shuttle to the dealer to pick up my vehicle first thing in the morning, the receptionist informed me that I must speak with my representative in order to request a shuttle ride. At this point, I'm late for work and all service reps are clearly busy because they had just opened (I sat on the phone with it ringing for 4 straight minutes trying to reach a service rep before I hung up and re-dialed for the front desk). Front desk placed me on hold to try and reach a service rep. Several minutes later, after reaching the same conclusion I had earlier, she returned to tell me my service rep was with a customer, and would I please wait to speak with him. I explained that I was late for work, and simply needed a shuttle to pick up my vehicle. The receptionist stumbled a bit, and requested I be placed on hold to wait for a service rep. I reiterated my time constraint, and exclaimed that if I couldn't get a shuttle quickly then I would have to take a taxi/Uber to the dealership to get my car. "Oh, well yes just do that," I was told by the receptionist. Look, if I'm going to drop several thousand dollars in service costs to your dealer, you better be able to offer me a ride to come give you the money. If I return to this dealer for service in the future, it will only be because of its proximity to my home and office relative to other dealers. How about you integrate some sort of system whereby I don't have to go through my service rep for permission to request a ride to come give you money and retrieve my car from you? This isn't a knock on my service rep or the receptionist, though any receptionist worth their weight could recognize the situation and simply offer to request a shuttle for me. This is clearly an example of management getting comfortable having a near monopoly on the service business on the Main Line and not instituting business processes that will make customer lives easier. The service reps, receptionists, car washers, and valet/shuttle drivers here have all been very nice people, and my experiences with them have been fine. There is something wrong with management, though, when a receptionist feels she doesn't have the little leeway to help a customer to get a shuttle. You need to create a more efficient customer experience for your service customers.

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Recommend Dealer
No
Employees Worked With
Eric in Service
August 27, 2015

"This is the worst dealership ever!"

- So dissatisfied.

I don't even know where to start! My 2011 535Xi was the worst car hands down I've even owned. My vehicle had been service at least 7 times in the 1 yr. I owned this car. Yes, do the math, that's almost once a month! This last problem with my car [check engine ] was elevated to upper management..haha! I am still waiting for a callback from one of the managers for over two weeks now. Needless to say I felt it was in my best interest to part ways! Consumers, for the prices they charge us for these high end cars , they should spend some of our hard earned money hiring better Managers, technicians and sales associates. I would not even send anyone there to use their restrooms!!!!!!!

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No
Employees Worked With
THEY KNOW WHO THEY ARE.....
May 23, 2015

"Excellent service experience"

- JF

Just had an excellent service experience with BMW of Devon. Had not used them before and needed a short notice service appt. They accommodated when other local dealers could not. Very nice and accommodating service team. Nicely appointed dealership. I appreciate the help provided. Will definitely use again.

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Yes
Employees Worked With
May 26, 2015 -

BMW of Devon responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Roy Cassidy - Service Manager

February 23, 2015

"Questionable Warranty"

- nerakduval

My car is under warranty, less than a year old. I scheduled service appointment for faulty back up sensor. I was told I would have to pay for a brand new sensor, even though this car is under warranty. Service rep alleged that my car was hit where sensor is placed, however this car has never been in any type of accident and there is no damage to the area where sensor is placed. I should not have to pay for a part that is under warranty.

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Recommend Dealer
No
Employees Worked With
Damon Lewis
January 24, 2015

"Traded 2010 Lexus for their 2008 BMW (lemon)"

- Jaimatia

I purchased a 2008 BMW from BMW of Devon and it had some issues. I took to another dealership and was told there was an oil leak. I returned to Devon and waited 3 hours for them to replace gasket for leak. They told me to go home because it would take too long and I should return two weeks later and they will give me a loaner. I said "my warranty would be over". They said "no problem, we will still honor it". I returned two weeks later and they made me use my insurance for a loaner. I left my vehicle and two hours later they called and said my car was ready. I returned the next day and they did not do anything. They gave me a bogus story that the oil was from a previous repair over one year ago and the gasket was still hard so there is no leak. I returned to other dealer and they said - there is still a leak. On yesterday my car started smoking from the oil leak and Devon does not want to repair. Even if I trade in the vehicle, I will lose over $1,000 due to the leak. I plan to go to court and report to MV since I gave them three (3) chances to resolve the problem and they refused.

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Recommend Dealer
No
Employees Worked With
Shawn Deuber
Feb 02, 2015 -

BMW of Devon responded

We regret to hear that you are displeased with your experience at our dealership, as we aim to provide accurate and professional services to each and every customer we help. It is our goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, we can begin to work towards a resolution. I look forward to hearing from you. Sincerely, Roy Cassidy - Service Manager - Roy.cassidy@bmwofdevon.com

May 20, 2014

"New Dealer/Bad Service"

- dfwillson

I purchased my 2011 BMW from Devon Hill BMW, the prior owner, and had always had my car serviced there. I was very satisfied. Shortly after BMW of Devon took over, I had a serious electrical problem with my car: the various idiot lights came on and advised that I needed to stop driving immediately. However, the flaw corrected itself before I pulled over. When it happened again, I took the car in for servicing. Since they did not have a BMW loaner, they shuttled me down to a nearby Hertz rental shop where they gave me a filthy car that reeked of cigarettes. Later in the day, the dealership called to say that they could not find a problem but that I needed two new tires @ $800 each. When I picked up the car, it had not been washed. When I asked why the young man responded "It was supposed to rain today". A month or so later, the car started running very rough and the "service engine soon" light came on but then went off and the car seemed to be OK. When it happened a second time, the light stayed on so I called the dealership. They advised that they would try to get me in and service the car if I could leave it a day or two. I asked for a loaner and was told that they had no loaners available and that the earliest I could get an appointment with a loaner was approximately two weeks. Since I need my car for work, I declined their offer. I called BMW of the Main Line and they sent someone in a loaner to pick up my car at work, serviced and returned it the following day. This was the exact opposite of the service I received from BMW of Devon. You can imagine where I will buy my next car! My experience with BMW of Devon on two occasions was miserable. I will never go back there. Having purchased an expensive car, I expected reliability in service. BMW of Devon's service was not up to what I would expect from Hyundai or Toyota, let alone BMW. Needless to say, I will not return.

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Recommend Dealer
No
Employees Worked With
Various
February 26, 2014

"I have been taking my 2003 BMW for service exclusively to..."

- MJM14

I have been taking my 2003 BMW for service exclusively to Devon Hill for 10 years. Friendly team, tech/mechanics are great (approachable and they answer my frequent questions). Service has declined over the last year or two--I used to get my car returned clean (particularly the inside) but recently that has not been the case. After my most recent visit (mid Feb 2014), the tan interior had numerous black hand smudges on it and there was a greasy pick/awl tool left on rear floor (to replace a fuel pump?). Repair prices are, at this point, brutal ---so much so, I am going to cross my fingers, and take my car to an independent mechanic. It's been a great relationship but it has the value equation is no longer there.

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Recommend Dealer
Yes
Employees Worked With
Neil (Service Consultant)
Mar 05, 2014 -

BMW of Devon responded

Thank you for bringing this issue to our attention. Devon Hill BMW was recently acquired by Sloane Automotive Group and is under entirely new management. We are sorry to hear of your recent experience and encourage you to give us, BMW of Devon, an opportunity to impress you with our improved professionalism and high level of customer service. We look forward to ensuring your satisfaction. Sincerely, David Sloane - Owner - dsloane@sloaneautos.com; (610) 687-9350

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