BMW of Devon - Service Center

It's Fine. The service here is fine. I will never understand, though, why absolutely any interaction needs to run through the service rep. For many communication The service here is fine. I will never understand, though, why absolutely any interaction needs to run through the service rep. For many communications this is understandable. However, When I called to request a shuttle to the dealer to pick up my vehicle first thing in the morning, the receptionist informed me that I must speak with my representative in order to request a shuttle ride. At this point, I'm late for work and all service reps are clearly busy because they had just opened (I sat on the phone with it ringing for 4 straight minutes trying to reach a service rep before I hung up and re-dialed for the front desk). Front desk placed me on hold to try and reach a service rep. Several minutes later, after reaching the same conclusion I had earlier, she returned to tell me my service rep was with a customer, and would I please wait to speak with him. I explained that I was late for work, and simply needed a shuttle to pick up my vehicle. The receptionist stumbled a bit, and requested I be placed on hold to wait for a service rep. I reiterated my time constraint, and exclaimed that if I couldn't get a shuttle quickly then I would have to take a taxi/Uber to the dealership to get my car. "Oh, well yes just do that," I was told by the receptionist. Look, if I'm going to drop several thousand dollars in service costs to your dealer, you better be able to offer me a ride to come give you the money. If I return to this dealer for service in the future, it will only be because of its proximity to my home and office relative to other dealers. How about you integrate some sort of system whereby I don't have to go through my service rep for permission to request a ride to come give you money and retrieve my car from you? This isn't a knock on my service rep or the receptionist, though any receptionist worth their weight could recognize the situation and simply offer to request a shuttle for me. This is clearly an example of management getting comfortable having a near monopoly on the service business on the Main Line and not instituting business processes that will make customer lives easier. The service reps, receptionists, car washers, and valet/shuttle drivers here have all been very nice people, and my experiences with them have been fine. There is something wrong with management, though, when a receptionist feels she doesn't have the little leeway to help a customer to get a shuttle. You need to create a more efficient customer experience for your service customers. More

This is the worst dealership ever! I don't even know where to start! My 2011 535Xi was the worst car hands down I've even owned. My vehicle had been service at least 7 times in the 1 yr I don't even know where to start! My 2011 535Xi was the worst car hands down I've even owned. My vehicle had been service at least 7 times in the 1 yr. I owned this car. Yes, do the math, that's almost once a month! This last problem with my car [check engine ] was elevated to upper management..haha! I am still waiting for a callback from one of the managers for over two weeks now. Needless to say I felt it was in my best interest to part ways! Consumers, for the prices they charge us for these high end cars , they should spend some of our hard earned money hiring better Managers, technicians and sales associates. I would not even send anyone there to use their restrooms!!!!!!! More

Questionable Warranty My car is under warranty, less than a year old. I scheduled service appointment for faulty back up sensor. I was told I would have to pay for a brand My car is under warranty, less than a year old. I scheduled service appointment for faulty back up sensor. I was told I would have to pay for a brand new sensor, even though this car is under warranty. Service rep alleged that my car was hit where sensor is placed, however this car has never been in any type of accident and there is no damage to the area where sensor is placed. I should not have to pay for a part that is under warranty. More

New Dealer/Bad Service I purchased my 2011 BMW from Devon Hill BMW, the prior owner, and had always had my car serviced there. I was very satisfied. Shortly after BMW of D I purchased my 2011 BMW from Devon Hill BMW, the prior owner, and had always had my car serviced there. I was very satisfied. Shortly after BMW of Devon took over, I had a serious electrical problem with my car: the various idiot lights came on and advised that I needed to stop driving immediately. However, the flaw corrected itself before I pulled over. When it happened again, I took the car in for servicing. Since they did not have a BMW loaner, they shuttled me down to a nearby Hertz rental shop where they gave me a filthy car that reeked of cigarettes. Later in the day, the dealership called to say that they could not find a problem but that I needed two new tires @ $800 each. When I picked up the car, it had not been washed. When I asked why the young man responded "It was supposed to rain today". A month or so later, the car started running very rough and the "service engine soon" light came on but then went off and the car seemed to be OK. When it happened a second time, the light stayed on so I called the dealership. They advised that they would try to get me in and service the car if I could leave it a day or two. I asked for a loaner and was told that they had no loaners available and that the earliest I could get an appointment with a loaner was approximately two weeks. Since I need my car for work, I declined their offer. I called BMW of the Main Line and they sent someone in a loaner to pick up my car at work, serviced and returned it the following day. This was the exact opposite of the service I received from BMW of Devon. You can imagine where I will buy my next car! My experience with BMW of Devon on two occasions was miserable. I will never go back there. Having purchased an expensive car, I expected reliability in service. BMW of Devon's service was not up to what I would expect from Hyundai or Toyota, let alone BMW. Needless to say, I will not return. More