BMW of Downtown Los Angeles

Nick Alexander's service department is excellent in all respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a c respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a convenient on-site rental - to processing warranty requests, to promptly and expertly performing the work, to washing the cars after service, to quickly processing payment when the customer returns for their car, this is a top flight operation. More

Called Alex on the phone, he physically inspected the vehicle I was interested in to confirm options, and had the vehicle ready for test drive as soon as I arrived at the dealership. He gave me a fair o vehicle I was interested in to confirm options, and had the vehicle ready for test drive as soon as I arrived at the dealership. He gave me a fair offer on my trade-in, as well as on the new vehicle. I was back on the road with my new vehicle in less than two hours. Alex gets it. Great overall customer experience. More

Halton Martinez explained in detail the maintenance repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service area is maintained and how beautiful my car looks when I pick it up. Nick Anderson Mini Cooper is a top notch company! More

My Engine light was on. They were able to diagnose and replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. More

Manny Mendez Andrew Ramos Mark De La Rambelje The 3 Manny Mendez Andrew Ramos Mark De La Rambelje The 3 guy's that took care of me and my husband. Manny Mendez is a one of a kind Client Advisor frie Manny Mendez Andrew Ramos Mark De La Rambelje The 3 guy's that took care of me and my husband. Manny Mendez is a one of a kind Client Advisor friendly listened to what we had to say not like most. Most tell you what they think you need. He got us the best deal we could not thank him enough. Mark De La Rambelje is a Sales Manager a what a Sales Manager! he worked his magic Numbers Numbers Numbers! Friendly & kind. The best =) Andrew Ramos was the Finance Manager we worked with a very friendly guy took care of us and we were in and out =) All and all the best place to Buy your New or Used BMW. Susan Ameli 328i =) More

We have enjoyed our repeated experiences in both purchasing and having our BMW vehicles serviced at Alexander. The entire staff is both friendly and efficient. Our service advisor, Elan Haim clearly purchasing and having our BMW vehicles serviced at Alexander. The entire staff is both friendly and efficient. Our service advisor, Elan Haim clearly makes every effort to ensure that we are satisfied. We have referred several friends to the dealership and we have also had positive experiences dealing with the super efficient parts department. More

My experience with Nick Alexander Imports was fantastic. They took the time to explain different car options, gave me the best price compared to 2 other dealerships, and went above and beyond to ensure my e They took the time to explain different car options, gave me the best price compared to 2 other dealerships, and went above and beyond to ensure my experience was easy. It was the smoothest transaction I have ever had buying a car. In addition, they have followed-up on several occasions to ensure I am enjoying the car! Amazing service even after they made the sale!! I highly recommend them. More

Just leased my 4th consecutive BMW from this dealership. The lease deal was better than other BMW dealers including Santa Monica, Pacific, New Century and North Hollywood. Got more than I expected for the The lease deal was better than other BMW dealers including Santa Monica, Pacific, New Century and North Hollywood. Got more than I expected for the price from very friendly sales staff. They personally delivered the car and took away my prior vehicle. Some of the very young sales people who I talked to early were wads, but when I called sales manager and told him of my history with the dealership, he assigned a sales person who knew how to treat a prior customer and close the deal quickly and efficiently. More

I exchanged emails with salesman Andy Park regarding the new BMW I wanted to buy, being specific from the beginning on every detail including the color and options. He said he has the car in stock. We agre new BMW I wanted to buy, being specific from the beginning on every detail including the color and options. He said he has the car in stock. We agreed over the price. He set up an appointment for me to come today at 6 PM and buy the car. This morning he even sent me an email to confirm I was coming. I answered yes, I am coming to buy the car. There should be no problems, right? Wrong. One hour before the appointment, Andy called me and said that the car I wanted was sold yesterday. I asked him why is he telling me this with one hour before our appointment? He said he is only supposed to do his due dilligence and look for someone's car 2 hours before the appointment. I asked him if he has another one, and he said he does. But he immediately added that the one he has has a metallic paint so it will be 550 dollars more expensive. I told him the car I wanted to buy had metallic paint, so there should be no increase in price. Andy said, yes, it's true, but he is sorry now because he has miscalculated the price when he sent me the emails. Really? How can that be? I have his emails with the detailed selling price, with the total price out the door confirmed twice. I have zero tolerance for BS and for dishonest people. I wish I can give minus 5 stars for this experience. Sergio More