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BMW of El Paso

El Paso, TX

Overview
Reviews
4.8
241 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 241 reviews

April 09, 2024

Bad Service they make me wait all day just to check a warranty on my alternator and they didnt fix it they told me is not with the warranty that I have to pay 😡 More

by jfavel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Prieto
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Apr 11, 2024 -

BMW of El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 07, 2024

Did have an appointment, but helped me anyway. My engine light came on and it was nice to see a smile when arriving. More

by dianexmast
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 10, 2024 -

BMW of El Paso responded

It's great to hear that we helped you even without an appointment and that their smile made you feel welcomed! Thank you for choosing us.

Helpful
April 05, 2024

great customer service and helpful staff. friendly staff and going above and beyond to please customers More

by manny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 06, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 04, 2024

Professional and comprehensive . I really appreciate the personal care as well. I’m glad I chose this dealership. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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Apr 06, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had a professional and comprehensive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 01, 2024

Professional and efficient. They check on you while your waiting and make sure everything is ok. More

by Ldpelpaso1
Recommend Dealer
Yes
Employees Worked With
Katrina
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Apr 04, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had professional and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 28, 2024

Excellent service all around. I have bought my BMW here and also get it serviced. It's just the professionaism that the dealership provides that keeps me here. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 04, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 23, 2024

Customer service is always extremely professional never a wait time. I always understand what the appointment is for and understand when it will be completed More

by Dspel1sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 27, 2024 -

BMW of El Paso responded

Thank you for your feedback! We're glad to hear that you've had consistently professional customer service experiences at the dealership, with no wait times and clear understanding of your appointments. We appreciate your business and look forward to serving you again!

Helpful
March 12, 2024

Alex in service delivers the best customer care in the world. My vehicle stays in excellent condition because of the quality of the maintenance at this location. More

by PERRYSSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
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Mar 14, 2024 -

BMW of El Paso responded

We're delighted to hear about your positive experience with Alex in our service department! Providing top-notch customer care and maintaining the excellent condition of your vehicle are our top priorities. Thank you for trusting us with your maintenance needs. We're here to help!

Helpful
March 09, 2024

Samuel was awesome, I stopped in as a walk in and was unsure they would be willing to take me in. This was my first time having my car serviced here. He got my car checked in and was very helpful answer More

by Claudiacortes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Mar 13, 2024 -

BMW of El Paso responded

We're thrilled to hear that Samuel provided you with an awesome experience during your first visit for car service! It's great to know that he was helpful, answered your questions, and ensured a smooth check-in process. We appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again!

Helpful
March 08, 2024

Ms Alex Hatorilaa, my service manager represent BMW of El Paso in an outstanding matter. Ms Alex professionalism and customer service bring great credit upon herself and BMW of El Paso. More

by Ryan Tillery
Recommend Dealer
Yes
Employees Worked With
Ms. Alex Hatorilaa, Service Manager
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Mar 13, 2024 -

BMW of El Paso responded

We're delighted to hear that Ms. Alex provided outstanding service and professionalism as your service manager at BMW of El Paso. We appreciate your positive comments and look forward to serving you again in the future!

Helpful
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