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BMW of El Paso

El Paso, TX

4.7
385 Reviews

6318 Montana Ave

El Paso, TX

79925

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Showing 385 reviews

May 23, 2025

The customer service was excellent, professional, helpful and enjoyable from the day we walked in. More

by Juarezh1144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Alvarado
May 25, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Very nice treatment from all personnel attending customers and really amazed from the experienced that I received as per my visit More

by Geloto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil chamge
May 18, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 15, 2025

Terrible service. We got an X1 and it has engine problems. Not even on Alameda have I gotten a car this bad. On top of it all they haven’t given me the title because t More

by njesparza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alan
May 18, 2025 -

BMW of El Paso responded

Thank you for reaching out regarding your recent service concerns. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Jorge Salas Used Vehicle Sales Director - BMW of El Paso jsalas@bmwofelpaso.com (915) 887-6112

May 11, 2025

Exceptional Service at the Dealership – Thanks to Carlos! Top-Tier Service – Carlos Earned a Customer for Life! Best customer service ever had in any dealership. More

by MCHVZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 13, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of El Paso!

May 10, 2025

When I showed up for my service appointment, I was acknowledged and attended to promptly. The service adviser was friendly and informative. He kept me posted about my vehicle. Once done, he came to g More

by bekita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
May 13, 2025 -

BMW of El Paso responded

Hi Bekita, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

Excellent service , I will recommend them to all in the area for satisfactory work and nice/friendly staff. Carlos is always great and professional, he goes above and beyond to take care of customer custom More

by montae469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 13, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 03, 2025

When my husband and I arrived at BMW of El Paso 04/24 we were greeted with the utmost respect and professionalism—something we hadn’t consistently experienced at our local BMW dealership before. Christopher More

by April Villarruel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Guzman
May 06, 2025 -

BMW of El Paso responded

Hello April, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

May 03, 2025

The customer service is excellent starting with getting my appointment set up to pick up. More

by michelle.ramirez222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi and Ivan
May 06, 2025 -

BMW of El Paso responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2025

I have received excellent service at El Paso BMW Service Department. Carlos Prieto is a wonderful service advisor—-professional, knowledgeable, efficient, diplomatic. The BMW professional mechanics have d More

by Stella K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
May 02, 2025 -

BMW of El Paso responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

I always experience a great buying experience at BMW of El Paso thanks to Alec Moran the best vehicle salesman, Armando with the Finance department and the General Manager always ensuring everything goes s More

by Julio César Nazario
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Moran, Armando
May 02, 2025 -

BMW of El Paso responded

Hi Julio, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

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