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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
421 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 421 reviews

October 14, 2025

The service here is always above and beyond. Carlos is the best and the service explanation is always very thorough. More

by brendav75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
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October 09, 2025

Karina was really helpful either way everything. Gaining my trust fast. Also the mechanics were really helpful and get to the problem fast. More

by jacobo_1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera
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Oct 11, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Karina here at BMW of El Paso! Thank you again, and have a fantastic day!

October 08, 2025

My last service appointment was a disaster. They put on new tires, didn’t clean the goo off all tires, didn’t re-set tire detection on screen. Gave us a dirty loaner, someone’s personal items More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Report | Print
Oct 11, 2025 -

BMW of El Paso responded

Thank you for taking the time to share your experience with us. We sincerely apologize that your vehicle's tires were not cleaned prior to pick up and that the loaner vehicle you received was not up to the standards you rightfully expected. This is not the level of service we strive to provide, and we understand how disappointing this must have been. Please know that we take your feedback seriously, and we are already addressing this with our team to ensure it does not happen again. We will be reaching out to you directly to make things right and to ensure your concerns are resolved to your satisfaction. If you have immediate questions or would prefer to speak sooner, please feel free to contact me. Thank you again for bringing this to our attention and we look forward to the opportunity to restore your confidence in our service.    Alejandra Hatorilaa - Service Director BMW of El Paso | ahatorilaa@Group1Auto.com | (915) 778-9381

October 06, 2025

BMW of El Paso is a very good dealership. I have bought two vehicles here and am always well received and salesman are helpful and knowledgeable. More

by Charloc026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Rodriguez
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Oct 09, 2025 -

BMW of El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2025

Great customer service by everyone involved in the purchase of the new car. I'm loyal customer due to their service. More

by todibel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Morales, Mr. Moran
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Oct 08, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2025

Very helpful and took care of our issues in a very friendly manner. Will go back again More

by appraisenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilyn
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Oct 04, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2025

Thank you to the service representatives Carlos Prieto and Hedi for taking my car into the shop without notice. One of my front tire got severe damage on the road and I need it to get back on the road as More

by joselerma64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hedi and Carlos Prieto
Report | Print
Oct 04, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

Amazing service! Marilyn is awesome and really helpful she gets back quick and does her job well More

by Gage Vaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilyn
Report | Print
Oct 04, 2025 -

BMW of El Paso responded

Hello Gage, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

Great and friendly costumer service provided by all staff, good financial advice and product recommendations from the finance department and clean facility. More

by Verorodrigueza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Eder Corral and Finance Luis carlos
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Sep 19, 2025 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 17, 2025

Heidi Service Advisor did a great job she’s Always very helpful. Will come back . More

by ivanjasso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Sep 18, 2025 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

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