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BMW of El Paso

El Paso, TX

Overview
Reviews
4.6
431 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 431 reviews

November 04, 2025

Clean, professional, very helpful, very friendly. I waited with no appointment and wondered around and not a single pushy salesman approached me. Very much appreciated!! Waiting area very comfy an More

by Talon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos prieto and Betsy
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October 31, 2025

On my second lease and have always had great service. However, my new service person is Carlos. Carlos does not have good customer service, is patronizing and not helpful. More

by katymarnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
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Nov 04, 2025 -

BMW of El Paso responded

Thank you for sharing your feedback. We're sorry to hear that your experience with one of our advisors came across as patronizing. That's never the level of service we aim to provide. I appreciate you taking the time to speak with me directly and help address your concerns. We truly value your trust and hope to continue earning it moving forward. Your feedback helps us improve and were committed to ensuring every visit reflects the professionalism and respect our customers deserve.    Alejandra Hatorilaa Service Director - BMW of El Paso ahatorilaa@Group1Auto.com

October 29, 2025

Karina is always with a big smile to give you a great service, always communicating and giving you status on your vehicle she does a great job!!!! More

by jcontrerod1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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Oct 30, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Karina here at BMW of El Paso! Thank you again, and have a fantastic day!

October 29, 2025

Very punctual and have never had any issues with my repairs. Very quick to finish complicates work too. More

by johnbradparr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Valle
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Oct 30, 2025 -

BMW of El Paso responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 26, 2025

My experience was okay. Kind of felt like they were getting money out of me. More

by Thialia Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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October 21, 2025

Always top notch, professional service tension to detail Always client first the only dealership in El Paso that cares about their attention to detail More

by Tom L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari Juan Jose
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Oct 23, 2025 -

BMW of El Paso responded

Hi Tom, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2025

Heidi was my service advisor and she was very helpful and courteous. My car was serviced promptly More

by luisf1.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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Oct 20, 2025 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2025

Excellent service and great person helping to see what my car needed and very helpful! More

by Veronica Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
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Oct 20, 2025 -

BMW of El Paso responded

Hi Veronica, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Until the next time we meet, take care!

October 16, 2025

Mr. Chavira in sales made this experience great,stress free, and made easy for me. More

by ravela442
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Chavira, Mr Navaro, Mr Salas
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Oct 18, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! If you have any further questions, please don't hesitate to reach out!

October 16, 2025

Marilyn was a very helpful and attentive service rep. ..unfortunately they sold the serpentine belt for my car the day before my appointment . I live 3.5 hours away and have to spend the night when I go.. More

by margenevanliew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilyn
Report | Print
Oct 20, 2025 -

BMW of El Paso responded

Thank you for sharing your experience and for recognizing Marilyn for her helpful service. We are very sorry for the delay with your part and the inconvenience it caused during your trip. Your feedback will be reviewed with our team to help prevent situations like this in the future. BMW of El Paso - 915-887-6188

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