BMW of El Paso

Carlos at Service is very professional, efficient, kept me always informed about the status of the car and parts. Highly recommend him when your car needs service. me always informed about the status of the car and parts. Highly recommend him when your car needs service. More

I’m very pleased with the service l received from BMW of El Paso. The staff was very friendly and professional. They are at the top of my list and I want to say thank you to them. El Paso. The staff was very friendly and professional. They are at the top of my list and I want to say thank you to them. More

Receptionist was not great at helping when you call because your car is dead on a busy street, but otherwise courteous and helpful, and car was repaired in a timely manner. Karina communicated with me because your car is dead on a busy street, but otherwise courteous and helpful, and car was repaired in a timely manner. Karina communicated with me and was accommodating when I needed a loaner and so far car seems fine and problem was fixed. Thank you! More

Great customer service. Jesus Alcazar was an extraordinary salesman went beyond to make deal happen. Personnel at BMW was very attentive to customer needs. Great dealership Jesus Alcazar was an extraordinary salesman went beyond to make deal happen. Personnel at BMW was very attentive to customer needs. Great dealership all around, will definitely recommend to family and friends. More

Always great service from dealership. Carlos and Heidi are great at taking care of my needs. Carlos and Heidi are great at taking care of my needs. More

Great service, friendly staff and helpful in every way. Service department first class and recieved prompt service. Service department first class and recieved prompt service. More

One of the worst BMW dealerships I’ve been to. Let’s start with my My first of two experiences. I scheduled an appointment to replace a failed water pump and was quoted a pickup date. I stressed the start with my My first of two experiences. I scheduled an appointment to replace a failed water pump and was quoted a pickup date. I stressed the urgency and had them double check with the services department. I was reassured they could complete the task by the discussed date as its only a 3hr job. Upon arrival with my towed car (only about an hour after our conversation) I was then told there were multiple cars ahead of me and they wouldn’t even start working on my car for another week. Waste of my time and money. Experience number two. I needed a new key and ordered one for $380. Upon pickup I was then informed if the key doesn’t work it would be an additional charge of $200 to program. For $380 you think the key would come programmed but whatever. Luckily for me I took my new key home & it didn’t work. So I called BMW of El Paso and was informed that they could program the key and to bring it in, ONLY being told it would be ready for pickup in day or two. Upon arrival I was then informed they need my car at the dealership (why wasn’t this communicated over the phone when I called?). I discussed my concerns with the Service Advisor & against my better judgment I had my car towed in at 0830 the next morning being reassured multiple times it would be ready for pickup that day. I even received numerous phone calls being reassured everything is on schedule and my car will be ready for pickup in the evening. Fast forward to 3hrs before closing and now I’m being told: it needs a security module costing $1,101 +tax with a 2week wait and I’m SOL on the key I just purchased because the module comes with 2 keys. But wait it gets better. After I complained about the lack of communication then demanding a refund for my new $380 “paperweight” I was then told my car ACTUALLY needs a different module now costing $1,700. But they can throw in a discount for the Unprogrammed key I just purchased bringing the total cost down to $1,110. When conducting business with BMW of El Paso I am consumed with the thought that I am portrayed as Incompetent, Gullible & Naive. Not to mention every time I’ve set foot into the this establishment I haven’t been greeted once as if I’m unimportant. More

Their Service Advisor, Heidi Withrow, is awesome. She kept me fully updated on what was being done to my car. My thanks to Heidi and El Paso BMW. kept me fully updated on what was being done to my car. My thanks to Heidi and El Paso BMW. More

My 4th purchase in this Dealership & nothing short of an excellent experience overall!! Thank you!! excellent experience overall!! Thank you!! More

Great service and excellent people working up front. Carlos kept me informed every step of the way. Carlos kept me informed every step of the way. More