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BMW of El Paso

El Paso, TX

4.7
385 Reviews

6318 Montana Ave

El Paso, TX

79925

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Showing 385 reviews

April 11, 2025

Excellent customer service from Chris and his team! Highly recommended to work with Chris Guzman More

by Roberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Guzman
Apr 14, 2025 -

BMW of El Paso responded

Hi Roberto, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 06, 2025

Good service and very nice service advisors. Always very friendly as and helpful. Will use service again when needed More

by Maryanne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Apr 09, 2025 -

BMW of El Paso responded

Hi Maryanne, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 04, 2025

The service department is always good. The service time and dedication they show customers is outstanding! Alejandra kept me informed at all times. Thank you More

by juan.medina_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra
Apr 07, 2025 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with Alejandra and team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 03, 2025

The team is very professional and kind. We were in and out with the vehicle we needed. Had additional questions and Manuel sent me to Joe who was very knowledgeable. Great experience overal More

by Cynthia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel and Joe
Apr 06, 2025 -

BMW of El Paso responded

Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2025

Great service today. Expected wait time was right on. Thank you BMW of El Paso! More

by A Warzecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 01, 2025 -

BMW of El Paso responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 30, 2025

Top Notch. Very professional! Exceptional service and Service advisor did a great Jib updating me. More

by jerrymyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex H
Mar 30, 2025 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of El Paso!

March 27, 2025

The process of everything was fast and easy as I did send most of it through text and the sales man had everything ready for me when I had arrived which I just needed signing in the financing office. When fi More

by txny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alec
Mar 28, 2025 -

BMW of El Paso responded

Hello, Please respond with the following: Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at the information provided below so we can discuss this further Thank You, Michael Calderon Used Car Manager BMW OF EL PASO Office - 915-778-9381 mcalderon@bmwofelpaso.com

March 26, 2025

The visit went smoothly, very well professional and knowledgeable. The took their time to make sure everything was at top standards. More

by Monte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eva Estrada
Mar 28, 2025 -

BMW of El Paso responded

Hi Monte, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 25, 2025

I had a pleasant experience when I purchased the vehicle. However, a year later when I brought the car in for service, different story. I brought it in for a brake flush and a detail. Next thing you know the More

by MS_ERIKA_BUENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heidi and Chris
Mar 27, 2025 -

BMW of El Paso responded

Dear Mrs. Bueno, Thank you for sharing your feedback. We sincerely regret to hear about your experience and understand your frustration. Our goal is always to provide excellent service and transparent communication. We want to clarify that the reimbursement check was processed and mailed to the address on file over 10 days ago. Additionally, we’ve spoken with you several times and tried coordinating a time for you to meet with the detail company owner to address your concerns in person. While we understand your schedule has made it difficult to come in, we remain committed to resolving this matter. Please know that we’re here to help. We encourage you to stop by at your earliest convenience so we can work toward a resolution together. Sincerely, Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 cugarte@bmwofelpaso.com

March 21, 2025

Scheduled an appointment and was told parts were in. Wait 2hrs for them to tell parts didnt make it in. Will not return. Only reason I went was because it was a factory recall. More

by carlostejada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karina
Mar 26, 2025 -

BMW of El Paso responded

Hi Carlos, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delay and miscommunication during your recent service visit. We understand how valuable your time is, and waiting two hours to find out the parts weren’t in is unacceptable and not the level of service we strive to provide at BMW of El Paso. We've shared your feedback with our team to address what went wrong and improve our communication moving forward. We truly appreciate you bringing this to our attention. We'd appreciate the chance to regain your trust, please contact me at your earliest convenience. Thank you Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 Direct cugarte@bmwofelpaso.com