BMW of El Paso

Mrs. Ana, Service Department Representative, provided outstanding customer service throughout my visit. She was very professional, knowledgeable, and attentive to every detail regarding my vehicle’s serv outstanding customer service throughout my visit. She was very professional, knowledgeable, and attentive to every detail regarding my vehicle’s service. Mrs. Ana kept me well informed during the entire process, clearly explaining what was being done and ensuring that I understood the status of the work. Her friendly attitude and strong communication skills made the experience smooth and reassuring. It was clear that she genuinely cared about providing excellent service and making sure customers feel confident about the care of their vehicles. More

Ana was welcoming, prompt, helpful & efficient. I appreciate Ana’s professionalism by léeme informed with the vehicles progress I appreciate Ana’s professionalism by léeme informed with the vehicles progress More

Ana and rest of staff were great always have been, facility is clean quiet and well stocked with refreshment and snack And tv lounge area is cool facility is clean quiet and well stocked with refreshment and snack And tv lounge area is cool More

Great service start to finish. I've experienced this dealership through many changes for the better. Thank You Marilyn and Eder!! I've experienced this dealership through many changes for the better. Thank You Marilyn and Eder!! More

Service advisors were prompt, courteous and efficient. Rest room in dealership was especially clean and well maintained. Rest room in dealership was especially clean and well maintained. More

Karina is always super helpful and patient. Great customer service and she always takes good care of me. Great customer service and she always takes good care of me. More

They're thieves, that's what they are. They tried to charge me $1900 just for diagnostics. I took it to another shop and they fixed it in 3 hours for $325 It's unbelievable how they rip They tried to charge me $1900 just for diagnostics. I took it to another shop and they fixed it in 3 hours for $325 It's unbelievable how they rip people off just because they don't know what's wrong with their cars More

The service department excellent. Sam was extremely helpful in getting my problem, diagnosed and fixed an expedited manner. Sam was extremely helpful in getting my problem, diagnosed and fixed an expedited manner. More

Excelent service very good setvice and excelent waiting place to stay during your servixe thanks place to stay during your servixe thanks More

Carlos was good and took care of me the only bad thing I would say is when I got my car back they didn’t wash it it was dirty and had only half tank of gas and when I left it it had full tank that probably would say is when I got my car back they didn’t wash it it was dirty and had only half tank of gas and when I left it it had full tank that probably has nothing to do with Carlos but I would of liked they would’ve washed it and returned it with the same amount of gas I left it More