BMW of El Paso

I had the pleasure of working with truly caring people Here at BMW. From the moment I stepped onto the lot, everyone was very kind and welcoming. Jose Alec Moran went above and beyond to understand my nee Here at BMW. From the moment I stepped onto the lot, everyone was very kind and welcoming. Jose Alec Moran went above and beyond to understand my needs and preferences. He took the time to explain various options, ensuring I felt confident in my decision. His genuine concern for my satisfaction was evident throughout the entire process, making the car-buying experience not only efficient but also remarkably pleasant. I appreciate his dedication and highly recommend him for anyone seeking a caring and attentive car salesman. The experience was outstanding, & thanks to his excellent customer service I am now a proud owner of a BMW. BMW Genius, David Castillo walked me through car color options; prior to purchasing and educated me on the difference between car make and vehicles. David Castillo was knowledgeable, patient, and genuinely invested in helping me find the right vehicle. He guided me through the process with transparency and answered all my questions in regards to vehicle selection. I highly recommend booking the classes for educational purposes to be able to understand all the gadgets and technology BMW provides us with. David Castillo was welcoming from the start and always offered his utmost respect and knowledge thus, making this a very positive car-buying experience. At closing, Luis Garcia demonstrated exceptional expertise in handling financial transactions. His meticulous approach and transparent communication ensured a smooth and trustworthy experience for customers. Additionally, his ability to navigate complex financing options showcased a deep understanding of the industry & caring approach towards the customer. Overall, a highly competent and reliable financial manager. Lastly, Russel Stover: the general manager at BMW exhibited outstanding leadership, fostering a customer-centric environment by the simple follow up in an email. The email demonstrated the strategic vision contributed to a seamless car-buying experience, emphasizing great leadership & personalized service. The commitment to excellence was evident throughout the dealership, reflecting the general manager's dedication to maintaining BMW's reputation for luxury and innovation. I value each individual I interacted here at BMW. & I am highly satisfied and appreciative of their individual contribution & integrity. More

All sales and financial personnel were very courteous, knowledgeable and professional in our interactions! Process was painless and very efficient, got me through the transaction in record time! knowledgeable and professional in our interactions! Process was painless and very efficient, got me through the transaction in record time! More

Anna did a great job taking care of us. She made sure the technician would be available for my appointment and we were in and out in a flash! She made sure the technician would be available for my appointment and we were in and out in a flash! More

Alex consistently provides outstanding service, demonstrates expertise, solves problems efficiently, communicates courteously, and comes highly recommended for service. demonstrates expertise, solves problems efficiently, communicates courteously, and comes highly recommended for service. More

We always experience great customer service and professionalism at BMW of El Paso. Thank you!!! professionalism at BMW of El Paso. Thank you!!! More

Friendly helpful staff. Great and fast service. Great communication on issues found and follow up with estimate. Great and fast service. Great communication on issues found and follow up with estimate. More

Heidi at service is awesome and an amazing service advisor. Keeps me in the know. She is friendly and knowledgeable. I always request for her for all my bmw needs and services. Thanks Heidi. Bmw of e advisor. Keeps me in the know. She is friendly and knowledgeable. I always request for her for all my bmw needs and services. Thanks Heidi. Bmw of el paso is also a great place to shop when your looking for an upgrade. More

Great customer service and timely. Very attentive to customer needs and the technology to stay in contact with the service was great. Very attentive to customer needs and the technology to stay in contact with the service was great. More

Service advisor was nice even though i did something improvident to my BMW. She assisted me and did not charge too much. These kind of places are usually tenebrous but not this one. improvident to my BMW. She assisted me and did not charge too much. These kind of places are usually tenebrous but not this one. More

Best service I've had in a while. The service rep Karina was simply amazing and got my car in and out faster than I thought and she had a smile and great attitude the entire time. I w The service rep Karina was simply amazing and got my car in and out faster than I thought and she had a smile and great attitude the entire time. I will def come back for my future maintenance needs. More