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BMW of El Paso

El Paso, TX

Overview
Reviews
4.8
241 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 241 reviews

November 25, 2023

Wonderful service, great communication, & technology that helped keep me informed of not only what was happening, but a video of my car with the issues present. Great job! More

by TMassey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
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Nov 29, 2023 -

BMW of El Paso responded

That sounds like an excellent service experience! Being kept well-informed with clear communication and even receiving a video of your car's issues shows a commitment to transparency and customer satisfaction. Thank you for your business!

Helpful
November 24, 2023

Awesome. Customer service very polite great experience. Best service in El Paso. Will return. You go BMW👍🙏 More

by Michel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra
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Nov 28, 2023 -

BMW of El Paso responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 10, 2023

Great customer service. Karina was great! Very professional and quick to get me in and out. Thank you. More

by UpsetPotentialcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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Nov 12, 2023 -

BMW of El Paso responded

It's fantastic to hear that you had a great experience and that Karina provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 31, 2023

Excellent team of service Jonathan Rodriguez Luis Carlos Garcia and David Castillo are a Great Team and very professional Gentlemen. More

by mrqexpress
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rodriguez
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Nov 02, 2023 -

BMW of El Paso responded

It's wonderful to hear that the team of service professionals, including Jonathan, Luis, and David, is excellent and very professional. Having a dedicated and professional team can make a significant difference in the car-buying experience. Your positive feedback is greatly appreciated, and we are glad to hear that you've had a great experience with this team of gentlemen! Enjoy your new vehicle!

Helpful
October 31, 2023

excellent service and excellent customer service, with a treatment of kindness and commitment to the client More

by gcanorp01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Arriola
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Nov 02, 2023 -

BMW of El Paso responded

Receiving excellent service along with a commitment to customer care and kindness is truly valuable. Your positive feedback is much appreciated, and we are glad to hear that you had a top-notch experience!

Helpful
October 28, 2023

I recommend Service Advisor Heidi as your go to for all BMW World Class Service! More

by J.J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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Oct 31, 2023 -

BMW of El Paso responded

Thank you for the recommendation! It's great to hear that you recommend Service Advisor Heidi for BMW World Class Service. Having a trusted advisor can make a significant difference in your overall service experience. Your feedback is valued!

Helpful
October 27, 2023

Great service and very friendly and knowledgeable, Carlos my service advisor keeps me informed on the status of my car when servicing it or ordering parts highly recommend this dealer! More

by Mr G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 04, 2023 -

BMW of El Paso responded

It's fantastic to hear that you had a great experience and that Carlos provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 25, 2023

Couldn’t be any happier with this dealership. The staff alway knowledgeable and friendly while the techs are always performing at the highest level with their diagnostics and repairs More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo, Ana
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Nov 02, 2023 -

BMW of El Paso responded

It's wonderful to hear that you couldn't be any happier with BMW of El Paso. The knowledgeable and friendly staff, along with the techs performing at the highest level with diagnostics and repairs, contribute to a positive and satisfying experience. Your positive feedback is much appreciated!

Helpful
October 24, 2023

excellent service. amazing service advisors and incredible sales personnel shout out to Heidi, Karina and juan More

by Gucar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi, Karina
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Oct 31, 2023 -

BMW of El Paso responded

We are delighted to hear that you received excellent service and had an amazing experience with the service advisors and sales personnel. Your shout-out to Heidi, Karina, and Juan is a wonderful way to acknowledge their contributions. Your positive feedback is greatly appreciated!

Helpful
October 24, 2023

The 530i was what I was looking for it is a leased vehicle however could not negotiate a fair price More

by lgnavarrojr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr Diaz
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