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BMW of El Paso

El Paso, TX

Overview
Reviews
4.8
241 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 241 reviews

August 31, 2023

Easy to schedule, good communication, I really liked the video of the inspection. Next time have the mechanics not touch the white interior leather with soiled hands. More

by medguy41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Sep 05, 2023 -

BMW of El Paso responded

Thank you for your feedback. I appreciate you taking time out of your day to let us know about your service experience. I sincerely apologize for any inconvenience these issues may have caused you and that your experience was anything but satisfactory, and cannot rate us with 5 stars. Please contact me to amend the situation. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

Helpful
August 31, 2023

Great customer service, always kept me informed with what was going on with my car More

by Joseph H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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Sep 05, 2023 -

BMW of El Paso responded

Thank you for being our customer, we appreciate your kind words!

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August 26, 2023

I drove in from out of town and they were able to do the service while I waited. Very professional. More

by Lambp03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
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Sep 03, 2023 -

BMW of El Paso responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

Helpful
August 19, 2023

Karina did an amazing job of taking care of us when our new X3 started making a weird noise. She helped me get a tow truck to the vehicle, waited for it to arrive at the dealership, got it in to the shop, More

by rom3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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Sep 14, 2023 -

BMW of El Paso responded

Thank you for choosing BMW of El Paso! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Karina and her dedication to providing you with an excellent service experience. We look forward to your next visit!

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August 12, 2023

Performed services as expected. Communication was excellent. Vehicle was delivered as agreed prices competent to the service provided More

by Rmtealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
Report | Print
Aug 26, 2023 -

BMW of El Paso responded

Thank you for the kind words! BMW of El Paso appreciates your business and looks forward to your next visit. Thank you for your Five-Star review!

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August 10, 2023

Simply the best service, Heidi has great customer service and very helpful i will highly recommend More

by lm9310139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Withdrow
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Aug 26, 2023 -

BMW of El Paso responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
August 09, 2023

The customer service is great! Was given an zuber to take me wherever I needed to go. The only concern is that it took 2.5 hours to get an oil change More

by gmarquez88021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Sep 09, 2023 -

BMW of El Paso responded

We are always happy to hear about the great service we provide. Thank you for your review and your business. Always our pleasure!

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August 09, 2023

The place was very clean, the employees were very professional, the finance department was very professional. More

by china110368
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Alvarado
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Aug 12, 2023 -

BMW of El Paso responded

We are so happy to read such a great review about BMW of El Paso!

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August 02, 2023

Very professional, before returning my vehicle they did a good thorough QA/QC inspection..excellent More

by gaines565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Aug 08, 2023 -

BMW of El Paso responded

Thank you so much for your positive comments about BMW of El Paso!

Helpful
August 01, 2023

Russel and Alec are phenomenal. They could teach a customer service class! Will always come back to BMW More

by sally.deitch1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec, Russel, Alex
Report | Print
Aug 04, 2023 -

BMW of El Paso responded

We appreciate your positive review about your recent experience with us!

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