BMW of Fairfax

Great Service My agent Petr was a great agent and helped me in the process. The overall team was extremely kind and helpful. Will definitely use them again. My agent Petr was a great agent and helped me in the process. The overall team was extremely kind and helpful. Will definitely use them again. More

Buyer Beware Bought a used 2013 X3 from them at last April 2019. Now 8 months later, I have to put a whole new engine in the car. Was driving and all of the sudden Bought a used 2013 X3 from them at last April 2019. Now 8 months later, I have to put a whole new engine in the car. Was driving and all of the sudden it stopped running and warning light came on for drive train malfunction and engine oil low. This is my 1st BMW so as much as I read the reviews of the model, nothing ever mentioned this. However, since happening, I put those warning messages into a search and was buried in avalanche of others with the same issue and destroyed engines. Turns out is a KNOWN issue, that BMW KNOWS about, especially after 70,000 miles and this dealership failed to disclose that information. They knew that the N20 engine has issues with the timing chain track, an issue that destroys the engine! Having to change an engine after only 8 months is really unacceptable. I feel like I got slimed by a stereotypical "Used Car Salesman". Would not trust them with anything after this. More

Great service I had my BMW X3 service at Fairfax service location and service advisor Elena T took care of my car , She had Professional service done and very frie I had my BMW X3 service at Fairfax service location and service advisor Elena T took care of my car , She had Professional service done and very friendly manor, great service advisor More

Very pleased with today’s service appointment. Not only did Nicole do a good job of monitoring the oil change, she also followed up on two recall notices for the car. did Nicole do a good job of monitoring the oil change, she also followed up on two recall notices for the car. More

Excellent Service Friendly, courteous, and professional staff! They communicated with me all throughout the service visit. The waiting area was clean, comfortable, and Friendly, courteous, and professional staff! They communicated with me all throughout the service visit. The waiting area was clean, comfortable, and spacious. I will definitely bring my vehicle back here again. More

Great service. They took care of me and my needs at a good price with all the bells and whistles including maintenance plan, tire plan, and gap insurance. good price with all the bells and whistles including maintenance plan, tire plan, and gap insurance. More

Repairs Fast and courteous service from Lazslo. He was knowledgeable and helpful and only recommended what was really required to be done. Honesty and integri Fast and courteous service from Lazslo. He was knowledgeable and helpful and only recommended what was really required to be done. Honesty and integrity in a dealer is key and I will keep coming back More

Best BMW sales and service team From the moment I walked in to the service department to the moment I left the sales department I was dealt with by the best BMW can offer. Konrad th From the moment I walked in to the service department to the moment I left the sales department I was dealt with by the best BMW can offer. Konrad the service manager truly made me feel that I was in great hands and he dealt with the situation from start to finish. Anyone coming for service should ask for him. I can honestly say thanks to the General Manager, Mike, I was able to get a new car. One of the nicest people I've met at BMW. He found the best option for me and gave me a great deal on my car. You can tell why this is one of the best BMW locations in the country. Sam the sales consultant walked us through the entire purchasing process from choosing the car to the day I picked it up. James the finance manager was incredible. Helped find the best financial options for my car and made us feel at home. Overall the entire BMW team was incredible and I will be making the long drive for any and all car needs because they were exceptional. More

They did a good job about being up front with me about everything and honest at 2 pm on a Friday, which is hard. They did an excellent job washing my car. I'll be back for a car wash for sure. Good se everything and honest at 2 pm on a Friday, which is hard. They did an excellent job washing my car. I'll be back for a car wash for sure. Good services. More

Good, standard dealership but good staffing and good folks. It took a bit of negotiation and we went back and forth and I still think I paid too much and got too little; but it's my fault I should hav folks. It took a bit of negotiation and we went back and forth and I still think I paid too much and got too little; but it's my fault I should have waited six more months for the real m8 red convertible instead of my m850i. More