BMW of Fairfax - Service Center

What a terrible service experience! STAY AWAY! I made an appt to have my oil changed. I was told the service would take an hour. I also asked for a quote on a seatbelt repair and requested that they put th appt to have my oil changed. I was told the service would take an hour. I also asked for a quote on a seatbelt repair and requested that they put the rearview mirror plastic pieces back on. I can't seem to snap them together properly and they keep falling off. I informed Danika I would be in the waiting area. She asked me if I knew where it was and I did. The first time Danika found me in the waiting room she asked if I wanted to have my A/C freshened to the tune of $150.00; I decline. The 2nd time she came to the waiting room, she informed me that they would flush my brakeline because it has been two years since this service was done and it was time to conduct this service and it was free, fine. The third time she found me in the waiting room she informed me that they would replace the windshield wipers at no charge. I am then informed that the total serivice time would be 1 hour 20 minutes. No problem, so I continue to wait in the waiting area, working on my blackberry, drinking cappuccino. At 2 hours of waiting, I decided to walk over to the Danika's desk and figure out what was taking so long. Someone saw me waiting and paged Danika. 20 minutes later Danika shows up and seems very surprised to see. Apparently she tried to call me on my husband's cell phone, forgetting that she saw me 3 times in the waiting area. She claimed she called me and whoever answered couldn't hear her and she hung up. She had called my husband's cell phone and she determined she had the wrong # w/o even asking any questions or supplying her name. She did not call again although she had my cell phone # as well and yes, I was still waiting in the BMW of Fairfax waiting area, where she had found me three times to give me updates. But the worst of offenses was not waiting for 2.5 hours on a sunny Friday afternoon in the waiting area; but, the fact that when I reviewed my invoice, Danika claimed to have offered an alignment and a P/S flush, which she stated on the invoice was recommended by not performed. xxxxxxxx. She lied and that is unacceptable. I would have gladly had this work done as it was part of my maintenance contract and as such, FREE. This is the second time I've had my car serviced at BMW of Fairfax. The first time I was so dismayed at the service I contacted Paul Blakeman and he assured me that it was a fluke and my bad service experience would not happen again. He was very wrong. I called my old service advisor, Joseph Millington, at Daniel's BMW in Allentown, PA and asked if I could please have my car serviced when I returned to Allentown. Of course, he agreed and I asked him to move to Fairfax and show Danika how a real service advisor worked. I am so disappointed and disgusted with BMW of Fairfax that my husband and I will never take my car back there again. We are looking at other BMW service departments and we believe we found one that was rated as 5's, not 1.2 which is Fairfax's assessment. Save yourselves! Find some place else to take your prized BMW. More

BMW of Fairfax had provided terrible service and overpriced service quotes to my friend (and even mis-diagnosed problems on his vehicle), but I decided to give them the benfit of the doubt and check overpriced service quotes to my friend (and even mis-diagnosed problems on his vehicle), but I decided to give them the benfit of the doubt and check options for getting my car serviced there. After talking to a service advisor about the N54 engine in my E82, it was immediately clear they did not have even a basic understanding of the engine setup. As a BMW enthusiast, it is scary knowing the people working on your vehicle are less familiar with their vehicles than some of their customers. Needless to say, I'll be paying a visit to BMW of Richmond instead. I miss my old dealership I had before I moved. P.S. Perhaps knowing basic information on a 2 time "International Engine of the Year" award winner should be a prerequisite for employment. Do they not even read the free booklets on their vehicles that contain basic engine information? If not, they are in the waiting area. You'll surely spend enough time there if you are a customer to notice which ones I'm talking about. More

I recently took my 2001 BMW 325i (75,000 miles) in the morning on 9/24/07 for service inspection, brake repairs, and defective pumping system for windshield spray. I was charged ~$2300 in for repairs lis morning on 9/24/07 for service inspection, brake repairs, and defective pumping system for windshield spray. I was charged ~$2300 in for repairs listed above. After I picked up my car ~7:00pm on 9/25/07, I was driving around when the coolant light came on. When I arrived home, I had to wait for the engine to cool down before I could check the coolant level. Lo and behold, when I came to check my car, there was a large puddle of coolant under it and the coolant indicator was all the way at the bottom of the coolant tank. Even after I added more coolant, it just poured right out. To make matters worse, even though they repaired the windshield wiper spray, it still did not work. I brought my car back in on 9/26/07 at 7:00am. I was later told that since their technicians could not find a reason for the coolant leak or a reason how they could have caused it, they were going to charge me ~$900 for repair (which they did). I subsequently picked up my car on 9/27/07 ~7:00pm again. Now it is 9/29/07, and once again I found a puddle of coolant under my car and while driving, the coolant leak came on again. I had to fill the coolant tank twice before I got home since it was leaking and am screwed until Monday since I wasn't able to get my car in before they closed on a Saturday. Talk about crappy service for a crappy car. More

Thought I'd write a review about these scam artists. I had a 97' 328i that I took to them once. They did some front end work and told me that my belts needed replaced too, for $275.00!!! Are you kidding m had a 97' 328i that I took to them once. They did some front end work and told me that my belts needed replaced too, for $275.00!!! Are you kidding me!! I said no, I'll get another opinion, glad I did. I took it to my own (honest) mechanic. He said my belts were good and when needed, he would charge $150 parts and labor to replace them all. Well, I never did have to replace them after all. I put over 40,000 trouble free miles on those belts that supposedly needed to be replaced by the Fairfax BMW thieves. More

Worst experience ever. I had to take my car back 5 times (no exaggeration) for the same problem over the course of 2 months. 4 of those 5 times I had to deal with a different service advisor and start all (no exaggeration) for the same problem over the course of 2 months. 4 of those 5 times I had to deal with a different service advisor and start all over because the one previous had quit or been fired. I would never have come back after the 2nd time (I always give a second chance) if they hadn't already charged me $1800 for the "work" they did. Needless to say, I've not gone back since and have suggest others to save themselves the hassle. More

I bought an X5 CPO and paid a $3,500 premium to have all prior deficiencies repaired. I have taken my vehicle back twice within 3 mo. to have the same repair done and it still has not been fixed. I have tri prior deficiencies repaired. I have taken my vehicle back twice within 3 mo. to have the same repair done and it still has not been fixed. I have tried to call Rick twice this week and left messages that I wanted to schedule a service appointment. To date I have not heard back from Rick or anyone in the service department. I will try calling BMW Sterling today but it appears from the reviews that they are not much better. There loaner cars from Enterprise are less than desirable. The first loaner given was a Dodge pickup truck that the former rental person had there long white haired dog shed all over the black interior and Enterprise only vacuumed at my request and never took care of the wet dog smell. The second loaner given was a Dodge Neon! Don't want to appear as a car snob but please, at least a mid-size car! More