BMW of Fort Washington

Rawle Cox was all around awesome! I was in a jam because my car finally gave out on me and within 1 hr of walking into West German I found the perfect car! He worked with me around the clock... even stayed my car finally gave out on me and within 1 hr of walking into West German I found the perfect car! He worked with me around the clock... even stayed after his shift to help me. There was consistent communication which I loved! If it wasn’t manager Rob calling, it was Ryan or Rawle making sure everything was taken care of. They all worked as a team. My particular sales person was Rawle and he was extremely knowledgeable and helpful. Every single employee (including the manager Rob) congratulated me on my purchase, was more than hospitable and made the entire process of buying my car quick and efficient. Being a single mom, I had to bring my 7 year old son along with me and Rawle took him to a room and put cartoons on for him as well as, manager Rob gave him snacks he had in his office. I mean it was an all around awesome experience in which West German can expect to receive my continued business. I'm telling everyone! They’re wonderful! More

Andrew was extremely cooperative and helpful. I was on a limited time schedule, with a limited budget and he went above and beyond to help me out. Andrew did not hesitate to give me his personal cell to hel limited time schedule, with a limited budget and he went above and beyond to help me out. Andrew did not hesitate to give me his personal cell to help after hours if/when needed. The dealership was extremely helpful and fair. More

I had a great experience at the West German BMW (used car) dealer for my latest purchase. I just stopped by the dealer to check out what they had, and a sale person greeted me courteously. I tested drove car) dealer for my latest purchase. I just stopped by the dealer to check out what they had, and a sale person greeted me courteously. I tested drove few cars and I found the car I wanted in less than an hour; I purchased the car the same day. I strongly recommend the sales person I dealt with. Two thumbs up!! More

Have bought or leased four cars here over past decade and always taken them here for service. I've also bought parts and Lifestyle merchandise from them, too. Other dealers are closer to where I live or wor always taken them here for service. I've also bought parts and Lifestyle merchandise from them, too. Other dealers are closer to where I live or work, but I go out of my way to deal with the folks here instead. This is a family-owned dealership where you are treated like family. I have referred many people -- friends, family, co-workers -- here for sales and service and every one of them has thanked me for the recommendation afterwards based upon the experience and treatment they received. If you are looking for just the low price, be careful what you wish for -- some dealers might try to beat these guys by a very small amount, but then you find out the hard way that the service experience at these other places isn't what you hoped for when you bought a BMW. And I think West German's approach toward pricing is extremely competitive, regardless. These guys really deliver what they promise: a very professional and friendly sales experience respecting your intelligence, time, and wallet, followed by extremely comprehensive and expert service after the sale. My most recent visit was for service on my 6-Series and the service team was very comprehensive about diagnosing and dealing with the situation. I recommend West German BMW extremely highly because of the great job they do, and because, after all, it's a BMW and not some copycat wanna-be car pretending to be a BMW in disguise. There is only one BMW! As the ad says, why buy a copy when you can have the original? More

My son (13) and I spent the day shopping for a car as a Christmas gift for my wife. Every salesperson was introduced to my son as the future driver of the car and an advocate for his mother. Only one sales Christmas gift for my wife. Every salesperson was introduced to my son as the future driver of the car and an advocate for his mother. Only one salesperson recognized him as an important part of the purchasing decision. Bob at WG BMW made sure that my son was involved in the conversation. Beyond that he did not hard sell us. He gave the facts about the car and gave us time to make a decision. It did not take long. I think we made the decision when we walked into the WG showroom and felt the character of the place. The first thing you notice is the smell- sounds weird but true- of quality. Then you notice it is not a place full of " car salesmen". As I said, we spent the day in various dealerships and we were starting to get that dirty feeling you get when you are dealing with people you would not normally deal with. Then we walked into WG and it was refreshing. My relationship with WG is only three weeks old but it feels like we have been working together forever. Bob was aware of the fact that this was a surprise for my wife and he went to all extremes to make it a great surprise- even lent me a great big bow. After the sale he called to see how the exchange went. Then made himself available to her so that she would be comfortable with the car and all of it's toys. This was a week after delivery on New Year's Eve by the way. Just as an extra he asked about our son by name. WG was great, Bob was an ace and the car (328XI) is more fun than I could have imagined. I am a truck guy but this car has me rethinking my position. Finally, as a qualifier I must admit that I am a sales manager in a different field so I do appreciate good sales practices. More

A very pleasureable experience! Andrew was very helpful, A very pleasureable experience! Andrew was very helpful, showed me a variety of cars and never pressured me into a decision. The main sales manage A very pleasureable experience! Andrew was very helpful, showed me a variety of cars and never pressured me into a decision. The main sales manager gave me a wonderful price and a great trade-in. They even gladly agreed to discuss the deal with my financial person. I felt More

This was my fourth purchase from the dealer and my 10th from Ed Falon (who was previously with a Mercedes dealership). The purchase experience has always been pleasant and professional. Ed is a good listen from Ed Falon (who was previously with a Mercedes dealership). The purchase experience has always been pleasant and professional. Ed is a good listener and a great person to deal with. Pricing at the dealership is competitve (both buy and sell) and service after the sale is excellent. You can't go wrong with these folks. More

This is my second purchase from West German BMW. I would highly recommend them for their customer service and all other facets of purchasing an automobile; new or used. My salesperson Ed Fallon went over al highly recommend them for their customer service and all other facets of purchasing an automobile; new or used. My salesperson Ed Fallon went over all the features of the BMW 328i and walked me through the set up of Radio stations, GPS Navigation locations and cell phone set up and favorite numbers. Coleen went over all paperwork the next day. Short, sweet and simple. Everything was filled out properly and accurately. I walked into the dealership on 12/23 and went back to pick it up on 12/24. Everything went very smoothly(as it did on my first purchase). They have a great team at WG BMW. If your looking for a BMW, there really is no other place to go. More

Fourth BMW from West German and there will be more! I actually look forward to the experience there in picking out my new car. the service is by far the best and I have never had a negative experience. actually look forward to the experience there in picking out my new car. the service is by far the best and I have never had a negative experience. They came to my house for road service and showed up in a very timely manor. More

If you are looking for a Sales Advisor who is couteous, honest and with integrity, Think Ed! Want a Sales Advisor who has the ability to answer all your questions, Think Ed! How about a Sales Advisor who i honest and with integrity, Think Ed! Want a Sales Advisor who has the ability to answer all your questions, Think Ed! How about a Sales Advisor who is considerate of your time and is attentive to your needs, explaining to you the vehicle's features and controls, warranties and the maintenance program to your satisfaction, Think Ed! Who is Ed? Ed's my Sales Advisor, he is the reason that I bought my 2011 Z4 from West German BMW. That's right Edmond J. Fallon of West German BMW in Fort Washington, Pa. I would highly recommend Ed to a family member and/or a close friend for their future purchase needs. Why? Because Edmond J. Fallon cares about you as a person not just another client. More