BMW of Freehold - Service Center

From beginning to end I have had nothing but positive experiences from BMW of Freehold. I will not only recommend all I know to go through them, but insist that they do.. They are head & shoulders above experiences from BMW of Freehold. I will not only recommend all I know to go through them, but insist that they do.. They are head & shoulders above the rest. In Sales, Monica made the purchase effortless & she gave me the prioce I was after with little back & forth. In Serice, David Nagel treated me as if I was family, took care of my car as his own,explained all in a manner I could understand and got my car in and out of there in little time. Both are A++++++ in my book More

Guys did a great job. Acommodated me on late notice, work done early and provided a ride to and from dealership to facilitate drop off. Would highly recommend this service department to anyone in the J work done early and provided a ride to and from dealership to facilitate drop off. Would highly recommend this service department to anyone in the Jersey shore area. Even while under construction of a new showroon theor operation ran smoothly. More

My wife and I have been customers of BMW of Freehold for 10 years. The main reason we keep coming back is due to the impeccable service Mr David Nagel provides. He is courteous, professional and highly skil 10 years. The main reason we keep coming back is due to the impeccable service Mr David Nagel provides. He is courteous, professional and highly skilled and responsive. I strongly recommend him to anyone looking for a dealer to establish a long term relationship with. John Rodriguez More

Friendly, courteous and helpful. Very eager to please. They are in the process of building a new showroom/service department and the property is under construction. Even with everything in disarray, they They are in the process of building a new showroom/service department and the property is under construction. Even with everything in disarray, they manage to make your visit comfortable and they get the service completed in a timely manner. Can't say that the construction causes any serious inconvenience. Still the same great service and warm, friendly and eager to please attitude. Kudos to Freehold BMW. More

Excellent follow up on service problem. found solution to problem on new 535i. Dave Nagel always available and very helpful. Both sales staff and service department professional and and have concern for my t problem on new 535i. Dave Nagel always available and very helpful. Both sales staff and service department professional and and have concern for my total satisfaction. loaner program made it easy to drop my 535i and still get to my office More

We had outstanding service from our service advior Mr. David Nagel. Will be purchasing our 3rd BMW because of the great service from Mr. Nagel. I was treated with the upmost respect and taken well care o David Nagel. Will be purchasing our 3rd BMW because of the great service from Mr. Nagel. I was treated with the upmost respect and taken well care of since I bought my BMW in Freehold. David always greets me with a smile and everything is done in a timely manner. We have had many new vehicles but none has been like our BMW. More

I was in need of some warranty work and needed to drop off my vehicle. Linda was exceptional in scheduling a loaner for me, even calling me to inform regarding the avilability. She had my paperwork ready off my vehicle. Linda was exceptional in scheduling a loaner for me, even calling me to inform regarding the avilability. She had my paperwork ready for signature. Dave assisted me twice regarding service. I was originally not too thrilled but was won over by his ability to be empathetic and turned my experience into a positive one. You can tell they are challenged at the dealership with overall volume and current consrtuction, working in a temporary, makeshift environment. Dave proved to be an asset and I will request to speak to him regarding all of my future visits and service issues. More

There has never been a time that I wasn't treated with the upmost respect and taken well care of since I bought my BMW in Freehold. Todd offers his cell number, David always greets me with a smile and ev the upmost respect and taken well care of since I bought my BMW in Freehold. Todd offers his cell number, David always greets me with a smile and everything is done in a timely manner. I would recommend them to anyone who wants great service and great people! More

When this dealership was owned by the King family the service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a prob service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a problem with the navigation, and they were aware of it and told me there was a fix for that. I assumed the car would be ready later that day, and they never even called me. At 4:30 pm I called them to see when I could pick up the car and was told they needed to keep it another day, which was a Friday, so I was stuck with the loaner car for the entire weekend. I noticed that the navigation problem was not properly fixed as it was reoccuring, so made another appointment directly with the service manager, who told me a loaner would be waiting for me. When I arrived this morning, the appointment had not even been entered into the record, but they claimed that this happens a lot as they are having some computer problems. They also told me that they would again probably need two days. Once I realized that they had no more loaner cars, and I was looking at a 30 minute wait for them to obtain a rental car, I had to take my car and leave as I had an important meeting. This dealership is facing some very serious service problems, and although everyone is very nice, unfortunately they appear to be very incompetent. More

I cannot believe the poor service and non customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ign customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ignoring requests and not returning phonecalls. I had a horrible experience and would never return. More