BMW of Freehold - Service Center

When this dealership was owned by the King family the service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a prob service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a problem with the navigation, and they were aware of it and told me there was a fix for that. I assumed the car would be ready later that day, and they never even called me. At 4:30 pm I called them to see when I could pick up the car and was told they needed to keep it another day, which was a Friday, so I was stuck with the loaner car for the entire weekend. I noticed that the navigation problem was not properly fixed as it was reoccuring, so made another appointment directly with the service manager, who told me a loaner would be waiting for me. When I arrived this morning, the appointment had not even been entered into the record, but they claimed that this happens a lot as they are having some computer problems. They also told me that they would again probably need two days. Once I realized that they had no more loaner cars, and I was looking at a 30 minute wait for them to obtain a rental car, I had to take my car and leave as I had an important meeting. This dealership is facing some very serious service problems, and although everyone is very nice, unfortunately they appear to be very incompetent. More

I cannot believe the poor service and non customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ign customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ignoring requests and not returning phonecalls. I had a horrible experience and would never return. More

I went in to have my alignment checked and Tim was very professional and courteous, he checked all the records on my car, which I just bought as a CPO from another dealer last month, and found that I was d professional and courteous, he checked all the records on my car, which I just bought as a CPO from another dealer last month, and found that I was due for an oil change and that it was still covered on the maintenance plan. He also changed the wipers and told me that I have another covered service coming up in 6K miles. Since I bought the car at another dealer I wasn't entitled to a loaner, but it didn't matter, the dealership has free internet and a nice quiet business center, so I could plug in my laptop and work while I waited. They had me in and out in 2 hours. More

I found this car (2010 BMW 535i-Xdrive) on the web through BMW USA as a certified, one owner car with very few miles. I called BMW of Freehold about the car and Matt was great from the first call. H through BMW USA as a certified, one owner car with very few miles. I called BMW of Freehold about the car and Matt was great from the first call. He was motivated to give me the best deal possible, and did exactly that. The car was mint, I received a great price for my trade, and was treated first class by not only Matt, but everyone involved in the sale. It was a super experience and worth the 80 mile drive from my home town. No one in my area could match the deal I received in Freehold. Thank You to Matthew and the staff at BMW of Freehold. I will be back, as it was a very enjoyable drive home in my new car!!! Lisa Ward Westchester NY More

MAT WAS VERY HELPFULL AND PROFFESSIONAL.MAT TOOK US ON A TEST DRIVE AND WENT OVER ALL OPS ON THE CAN WE LIKED , AN DID BUY A 530I AND WE LOVE IT .MAT IS STILL HELPING US WITH QUESTIONS WE HAVE ABOUT OUR 530 TEST DRIVE AND WENT OVER ALL OPS ON THE CAN WE LIKED , AN DID BUY A 530I AND WE LOVE IT .MAT IS STILL HELPING US WITH QUESTIONS WE HAVE ABOUT OUR 5301 .HE MAKES YOU FEEL COMFORTABLE WITH HIS PERSONALITY AND THE TIME MAT SPENT WITH US . YES I WOULD BUY ANOTHER CAR {BMW}FROM MAT AND FREEHOLD BMW .THANK YOU MAT. More

All I have to say is WOW! I was in the service dept. All I have to say is WOW! I was in the service dept. on Sat. looking for a simple part to replace in my car. Giovanni and Kang went far and beyond All I have to say is WOW! I was in the service dept. on Sat. looking for a simple part to replace in my car. Giovanni and Kang went far and beyond to help me. They asked me if I needed any questions answered regarding this part. And as a matter of fact I did. He got Kang, a seasoned technician in their service department and had me pull up my vehicle so that they can show me to how to properly install the part to avoid damage to my vehicle. They also pointed out things that I can do to prevent future costly repairs. And they did this 5 minutes prior to closing which made them late for their own obligations. They made sure I was FIRST priority and I surely felt that way. I have been jaded over at Open Road BMW and had lost confidence in BMW's dealerships. I felt that because my car was now out of warranty that all BMW dealerships just wanted my money and didn't care anymore about me as a customer unless I was driving home in a new car. FREEHOLD BMW turned this around in 15 minutes. I also see that Freehold takes the time to read customer testimonials and respond to them. Freehold is ranked among the top 100 BMW dealerships on e46fanatics.com and bimmerfest.com. You deserve it. Thanks again! More