BMW of Freeport

Alex Bocchi, a Senior Sales Advisor at BMW of Freeport, is literally the first car salesman I have dealt with in over 30 years of leasing that I have and will continue to recommend to family and friends. is literally the first car salesman I have dealt with in over 30 years of leasing that I have and will continue to recommend to family and friends. Alex is as "real" as they come. His word is his bond and he is a gentleman. Easy and pleasant to work with. So much so that this is the second lease in a row that I did with Alex. While I have a BMW dealer within 5 miles from my home, I drove 25 miles just to deal with Alex and would do it again, any time. I recommend Alex and BMW of Freeport unconditionally!!! More

This is the second BMW we're buying from Alex. He did everything in his power to give us the best deal and even helped us customize the car to our liking. Will definitely be using Alex again in the near everything in his power to give us the best deal and even helped us customize the car to our liking. Will definitely be using Alex again in the near future! More

Alex is very organized, he had everything ready for us ahead of time. I would definitely recommend him to anyone who need a BMW to purchase. ahead of time. I would definitely recommend him to anyone who need a BMW to purchase. More

This is the second BMW that I’ve gotten from Alex and I have to say after dealing with many other car dealers, he is incredibly professional and completely on top of his game. Bottom line is Whatever he pr have to say after dealing with many other car dealers, he is incredibly professional and completely on top of his game. Bottom line is Whatever he promises, he delivers, which means everything in the business world. he has always been an absolute pleasure to work with. More

BMW of Freeport is Terrific! This is my third consecutive lease with this dealership, and my second with Alex. I’ve never had an issue and Alex went above and beyond to get me th This is my third consecutive lease with this dealership, and my second with Alex. I’ve never had an issue and Alex went above and beyond to get me the car I wanted with the features I required, plus a price my husband and I felt was competitive and fair. I love to drive a BMW, and the dealer and service make it a pleasure to own as well. To top it off, all of us have been through a lot lately with the pandemic, and we felt safe and comfortable as we went through the sales process. More

Fraud Alert! Took my money, Didn't do the job, sent me away. On Thursday June 11th I take my car to an independent tire shop to have new tires installed. I was told my wheel locks (provided by and installed by B On Thursday June 11th I take my car to an independent tire shop to have new tires installed. I was told my wheel locks (provided by and installed by BMW of freeport) were on too tight and they didn't want to rick damaging the wheel or my car to remove. I make an apt for the next day 6/12 to have BMW of Freeport remove them. Friday June 12 I go to BMW of Freeport to have all 4 wheel locks removed and the OEM wheel bolts I had in my trunk put on in its place. I was charged $189. for the service. I get home and I have 2 different wheel lock keys but no locks. I email Steve Itkin asking where m locks were. I get called back from my service advisor Robert Pappagallo. he said that the locks should be in my trunk back in the packaging that my bolts they put on were in. I tell him I don't have anything and he states the mechanic might have them. He said my key was chewed up but the locks came off easy with their master key. Saturday morning June 13 I go back to the tire shop to finally have my wheels put on. One of the technicians brings to my attention one wheel lock was still on. We go take a look together and not only was there still one wheel lock still on, but it had been broken and stripped. I call BMW of Freeports service dept and ask to speak to a manager. I was told that there was no one available at the moment and Steve Itkin would call me within 10 minutes. That call never happened. I had to pay extra to fix the damage BMW of Freeport had caused. The next day Sunday June 14 I go into the sales office to speak to someone and was told by the woman at the front desk she would try to locate someone. In the 15 minutes I sat there I witnessed about 8 BMW employees come ask what I was here for then walk away. I guess since I wasn't there to spend money no one had an interest in helping me. In my opinion this is fraud. At this point I'm furious because I was just lied to, taken advantage of, and damage was done to my vehicle. I want nothing to do with this dealership anymore because trust has been broken. I was just told lies to get me out of the way. I took plenty of time stamped and geocoded pictures of the damage and will certainly be contacting BMW of North America and the BBB. They're more concerned with me completing the post service survey and giving them good remarks than they are about their customers satisfaction. More

Alex Chu and James Callihan were fantastic Alex just delivered an x5 to my office, white with brown leather interior. First off let me start by saying the 2020 X5 is major upgrade from the 2017 Alex just delivered an x5 to my office, white with brown leather interior. First off let me start by saying the 2020 X5 is major upgrade from the 2017 model which was very outdated and did not feel luxurious at all. The drive is better, navigation and infotainment, Handling is tighter, Suv is quicker, lighting is nicer, finally, lane-changing warnings and driver assist. There are 40 features 30 standards that come now with this x5. Keyless entry and AUTO START FINALLY! Apple car play, wireless charging I can go on and on. That said all of these improvements priced us out of the lease but Alex and James worked with us and we are glad to stay in the BMW family. I have been driving one for 15 plus years. Nothing like it. No games, no fuss just honest quick to the point. Thank you guys for not wasting my time or yours and helping out where you could. Service was 10 stars plus. Alex is professional, smart, easy-going and pleasant to work with. BMW sells itself and you have BMW enthusiast that likes the product and understands it. A good salesperson sells to someone who wants to buy and values those serious customers. Time not wasted. The ones that can identify that better do better. Tks Jeff More

Fantastic Experience Carlo was excellent in his professionalism and service. He made the experience very personal and took all the steps to ensure my questions were answe Carlo was excellent in his professionalism and service. He made the experience very personal and took all the steps to ensure my questions were answered and my new lease went smoothly, especially in this situation. Thank you Carlo... More

Professional & curtious Carlo our sales Rep. was extremely professional, diligent and courteous. He was prompt to answer any questions we had and very helpful with concerns Carlo our sales Rep. was extremely professional, diligent and courteous. He was prompt to answer any questions we had and very helpful with concerns when presented. This is my First vehicle with B.M.W of Freeport but it wont be my last. More

Excellent Service Due to the pandemic, I was not able to initially go into the dealership, but I still had a very good seamless buying experience. Carlo was very profe Due to the pandemic, I was not able to initially go into the dealership, but I still had a very good seamless buying experience. Carlo was very professional, patient, attentive, and he responded to me right a way. He did not want me to settle on a vehicle because it was less expensive. He wanted me to get the vehicle of my dreams, and he made it possible and within my budget. I highly recommend Carlo at BMW of Freeport. He is the best! More