BMW of Freeport

The Freeport BMW is a super smooth easy to work with & Alex was quick, knowledgeable and patient as our contact man at BMW. Highly recommended. Alex was quick, knowledgeable and patient as our contact man at BMW. Highly recommended. More

I’ve just purchased my 4th bmw from Alex! Car buying experience was stress free and pleasant. Alex is an amazing and experienced salesman. He’s very customer oriented and pays details to customers needs experience was stress free and pleasant. Alex is an amazing and experienced salesman. He’s very customer oriented and pays details to customers needs! I’m so grateful to Alex and BMW of Freeport team for making my car shopping experience so easy ! More

I would give this place no stars if I could. The service guy Robert Pappagallo is a Racist. I went to get my car repaired which I thought my warrantee would cover, to make a long story short it5 didn't and guy Robert Pappagallo is a Racist. I went to get my car repaired which I thought my warrantee would cover, to make a long story short it5 didn't and I agreed to pay the $1614 for the repair. I had to leave my vehicle overnight due to them not having the parts available. I waited for an additional 2hrs for someone to drop me off. Only when I stated I was going to take my car to BMW in Bayside for the repair someone was available to take me home. I was informed by Robert Pappagallo that my vehicle will be ready first thing in the morning and he will give me a call. I didn't hear anything from him the following day around noon I called him, of course he was busy and never called me back. I called back about hour later and left a message for his supervisor to give me a call then Robert called me back 2hrs later stating my vehicle is ready for pick up and he's sending someone to pick me up. I arrive to the dealership and they bring my car out my 750M bumper has 3 huge starches on the bumper now I'm pissed and still trying to remain calm. I Go back inside to tell Robert and he keeps asking if if I'm sure my car wasn't like that, when you can clearly see the paint still hanging off of it. The guys look at the pictures no marks on the pictures. He clearly stated it's not a big deal. Now I'm really pissed what you mean it's no big deal. He then state in front of everyone you just mad cause your warrantee would not cover your issue on the vehicle. xxx I totally lost it I don't know if it was cause I was a Women or Black. Regardless the statement was so unprofessional being that I'm a business owner myself. At that point I request to speak to his supervisor Steve who then looked at the car and stated this clearly happened here due to the paint still coming off. He set me up with a loaner and told me it will take a week. Moving forward pick up my car the following week still no professionalism from Steve he said the car is fixed. I informed him i called there twice to follow up when my vehicle will be ready he stated he was talking now and that Robert Pappagallo will not apologize cause that's the type of person he is. I never experienced racism first hand especially when you spending your money. They basically took my $1614 and said xxxx YOU NEVER AGAIN. Maybe I should of read the reviews before I spent a $1 with them. More

Alex Bocchi was extremely helpful and professional, he made the experience of buying my first BMW truly enjoyable. Great customer service, throughout the process he was highly communicative and available made the experience of buying my first BMW truly enjoyable. Great customer service, throughout the process he was highly communicative and available for any questions. Upfront, straightforward, exactly what I was hoping for. Dealership overall looks well run, offering high quality vehicles More

Saeed is a great salesperson. He made sure we received the best deal possible. I highly recomend him. He helped us decide and finalize our buy that's in our budget. the best deal possible. I highly recomend him. He helped us decide and finalize our buy that's in our budget. More

We purchased the most beautiful pre owned X5. Our salesperson Saeed was very professional, easy to work with and helpful. We will certainly revisit for future purchases. salesperson Saeed was very professional, easy to work with and helpful. We will certainly revisit for future purchases. More

I have to say that of all the times I’ve bought a car this has been the best experience. Saeed is a excellent salesman. this has been the best experience. Saeed is a excellent salesman. More

It was a very pleasant experience buying a car here. Saeed Satchi was extremely helpful. He went above and beyond to ensure our satisfaction. If you're in the market for a new or used car, I highly reco Saeed Satchi was extremely helpful. He went above and beyond to ensure our satisfaction. If you're in the market for a new or used car, I highly recommend BMW of Freeport. More

My experience with BMW of Freeport was extremely pleasant. The sales person, Saeed, made the process simple and educational. He kept us in the loop via text messages and didn’t miss a beat. pleasant. The sales person, Saeed, made the process simple and educational. He kept us in the loop via text messages and didn’t miss a beat. More

Goes Beyond Expectations in All Categories I have purchased and leased many vehicle over the last 40 years and Alex is one of the most knowledgeable, friendly and competent salespersons I have I have purchased and leased many vehicle over the last 40 years and Alex is one of the most knowledgeable, friendly and competent salespersons I have ever encountered. Given the circumstances of Coronavirus, all our dealing had to be by phone, text and email. Everything was seamless, accurate and complete. I never thought you could negotiate, order and have a car built without ever meeting the salesman in person until the day of picking up the car. Alex's advice was right on from model, color to options. All this was possible because of Alex Bocchi. BMW of Freeport should be happy to have such a great employee in Alex. More