BMW of Freeport

What a horrible experience here. I saw a car on their website and multiple other websites sites for 45.7k, and I called and emailed the dealership, all confirmed the price, I said I want to proceed and p website and multiple other websites sites for 45.7k, and I called and emailed the dealership, all confirmed the price, I said I want to proceed and purchase the vehicle, the sales manager had one of the sales rep text me on what terms I wanted and I sent him everything, he then came back with a ridiculous quote for me, I told him that quote doesn’t seem right, he says it’s a mistake and he will send me the right quote, He then texts me back 10 mins later and says the price online is not correct and the car is 52k now, from 45k to 52k. He also says they have to change the price online (which still hasn’t changed btw) I’m thinking the sales rep wanted to give it to someone he knows or whatever the reason may be. unbelievable. Never in my life have I experienced this. More

UPDATE!!! NOTHING RESOLVED!!! From 1/7/2020 up until now, I have received NO HELP! Carlo asked me to send pics of my vehicle as well as my registration, and asked would I like to From 1/7/2020 up until now, I have received NO HELP! Carlo asked me to send pics of my vehicle as well as my registration, and asked would I like to be placed in another vehicle. I said that could be an option, and if that wasn't feasible, then I would like to be given the warranty that I was told I was purchasing for over 3k...which was supposed to be everything covered EXCEPT TIRES. Since then, all I've been getting is the run around, and until this very day CARLO still ignores my texts. I went to see him one time with my mother, and he made it seem like he wanted to help, but thats not the case. He even told me that his manager said that I shouldn't be having all these issues with a car that I've only had for a year. I've yet to be helped. The only thing Carlo has addressed was having my glove compartment fixed, which shouldn't have been coming apart on a vehicle I've had for a year. Yet, he's done NOTHING to help me with my main concerns. He's shown me several vehicles, but wanted me to give over 7k as a down payment and pay a car not for over 1k dollars monthly. I advised him that it would be too much for me. I haven't heard anything since then about anything. What I don't get is, you guys sold me BASICALLY A LEMON CAR, yet you want me to give you more money? How is that helping me when you want me to pay you more money to get out of a messed up car that you sold me under false pretenses? Help me understand that! More

A+ Bought a car from out of State I had the pleasure of working with Alex on an out of State car purchase. I had never bought a car sight unseen before and Alex walked me through the I had the pleasure of working with Alex on an out of State car purchase. I had never bought a car sight unseen before and Alex walked me through the entire process. We were in constant communication. he texted me photos and took care of issues quickly. There were no last minute dealer fees or charges. After we agreed to a price, the only additional charges were taxes and registration. I couldn't be happier with my experience with Alex and BMW of Freeport. Thanks Alex. More

I have dealt with Carlo twice now and the experience was excellent. I highly recommend him. Was able to get a deal done the same day with little hassle and friendly customer service. excellent. I highly recommend him. Was able to get a deal done the same day with little hassle and friendly customer service. More

I called Bmw and was lucky enough to get Alex on the other side of the phone from the minute we spoke he was honest professional and on point. Everything we spoke about and all of his promises on my new other side of the phone from the minute we spoke he was honest professional and on point. Everything we spoke about and all of his promises on my new car came to fruition. I would 100% recommend Alex More

They fraudulently advertised and sold me a car as new and later titled as used when I needed service. Sales contract, financial papers, and advertising said car was new. Now I find out they title it as used later titled as used when I needed service. Sales contract, financial papers, and advertising said car was new. Now I find out they title it as used so they do not have to service it. BUYER BEWEAR!! Very tricky dealer. Do not trust. More

Alex is the best!! Been a customer with BMW and most importantly of Alex Bocchi for 10+ years. Recently purchased two vehicles (M5 and X5 M50i) from him and he made the Been a customer with BMW and most importantly of Alex Bocchi for 10+ years. Recently purchased two vehicles (M5 and X5 M50i) from him and he made the experience what you want it to be. Helped build a car as a surprise gift for my wife and his knowledge of the car as well as the accessories for cycling was a huge help in choosing the perfect vehicle for her. I recommend anyone looking for a BMW to go see him, great guy. More

Boyd Canty has show BMW freeport that he is the best sales reps to make some one happy to drive a BMW. Because he take cares of you and deliver the best customer service satisfaction that any reps at Fr sales reps to make some one happy to drive a BMW. Because he take cares of you and deliver the best customer service satisfaction that any reps at Freeport BMW. I would like to congratulations as he continues doing an amazing job. More

It is wonderful working with Alex. I have purchased 4 BMWs from him and my husband purchased 2 minis. I trust him implicitly and makes an effort to really understand a buyers needs BMWs from him and my husband purchased 2 minis. I trust him implicitly and makes an effort to really understand a buyers needs More

My wife and I have been buying cars at this dealership for the past 11 years, our salesperson has always been Alex Bocchi. I wouldn’t buy car anywhere else. for the past 11 years, our salesperson has always been Alex Bocchi. I wouldn’t buy car anywhere else. More