BMW of Freeport

Fraud Alert! Took my money, Didn't do the job, sent me away. On Thursday June 11th I take my car to an independent tire shop to have new tires installed. I was told my wheel locks (provided by and installed by B On Thursday June 11th I take my car to an independent tire shop to have new tires installed. I was told my wheel locks (provided by and installed by BMW of freeport) were on too tight and they didn't want to rick damaging the wheel or my car to remove. I make an apt for the next day 6/12 to have BMW of Freeport remove them. Friday June 12 I go to BMW of Freeport to have all 4 wheel locks removed and the OEM wheel bolts I had in my trunk put on in its place. I was charged $189. for the service. I get home and I have 2 different wheel lock keys but no locks. I email Steve Itkin asking where m locks were. I get called back from my service advisor Robert Pappagallo. he said that the locks should be in my trunk back in the packaging that my bolts they put on were in. I tell him I don't have anything and he states the mechanic might have them. He said my key was chewed up but the locks came off easy with their master key. Saturday morning June 13 I go back to the tire shop to finally have my wheels put on. One of the technicians brings to my attention one wheel lock was still on. We go take a look together and not only was there still one wheel lock still on, but it had been broken and stripped. I call BMW of Freeports service dept and ask to speak to a manager. I was told that there was no one available at the moment and Steve Itkin would call me within 10 minutes. That call never happened. I had to pay extra to fix the damage BMW of Freeport had caused. The next day Sunday June 14 I go into the sales office to speak to someone and was told by the woman at the front desk she would try to locate someone. In the 15 minutes I sat there I witnessed about 8 BMW employees come ask what I was here for then walk away. I guess since I wasn't there to spend money no one had an interest in helping me. In my opinion this is fraud. At this point I'm furious because I was just lied to, taken advantage of, and damage was done to my vehicle. I want nothing to do with this dealership anymore because trust has been broken. I was just told lies to get me out of the way. I took plenty of time stamped and geocoded pictures of the damage and will certainly be contacting BMW of North America and the BBB. They're more concerned with me completing the post service survey and giving them good remarks than they are about their customers satisfaction. More

Alex Chu and James Callihan were fantastic Alex just delivered an x5 to my office, white with brown leather interior. First off let me start by saying the 2020 X5 is major upgrade from the 2017 Alex just delivered an x5 to my office, white with brown leather interior. First off let me start by saying the 2020 X5 is major upgrade from the 2017 model which was very outdated and did not feel luxurious at all. The drive is better, navigation and infotainment, Handling is tighter, Suv is quicker, lighting is nicer, finally, lane-changing warnings and driver assist. There are 40 features 30 standards that come now with this x5. Keyless entry and AUTO START FINALLY! Apple car play, wireless charging I can go on and on. That said all of these improvements priced us out of the lease but Alex and James worked with us and we are glad to stay in the BMW family. I have been driving one for 15 plus years. Nothing like it. No games, no fuss just honest quick to the point. Thank you guys for not wasting my time or yours and helping out where you could. Service was 10 stars plus. Alex is professional, smart, easy-going and pleasant to work with. BMW sells itself and you have BMW enthusiast that likes the product and understands it. A good salesperson sells to someone who wants to buy and values those serious customers. Time not wasted. The ones that can identify that better do better. Tks Jeff More

Fantastic Experience Carlo was excellent in his professionalism and service. He made the experience very personal and took all the steps to ensure my questions were answe Carlo was excellent in his professionalism and service. He made the experience very personal and took all the steps to ensure my questions were answered and my new lease went smoothly, especially in this situation. Thank you Carlo... More

Professional & curtious Carlo our sales Rep. was extremely professional, diligent and courteous. He was prompt to answer any questions we had and very helpful with concerns Carlo our sales Rep. was extremely professional, diligent and courteous. He was prompt to answer any questions we had and very helpful with concerns when presented. This is my First vehicle with B.M.W of Freeport but it wont be my last. More

Excellent Service Due to the pandemic, I was not able to initially go into the dealership, but I still had a very good seamless buying experience. Carlo was very profe Due to the pandemic, I was not able to initially go into the dealership, but I still had a very good seamless buying experience. Carlo was very professional, patient, attentive, and he responded to me right a way. He did not want me to settle on a vehicle because it was less expensive. He wanted me to get the vehicle of my dreams, and he made it possible and within my budget. I highly recommend Carlo at BMW of Freeport. He is the best! More

Alex is great , he went out of his way to meet all of the things I wanted , in the new vehicle . He even put the new license plate on himself . Then showed me how to work all the new technology in the car things I wanted , in the new vehicle . He even put the new license plate on himself . Then showed me how to work all the new technology in the car More

Alex was amazing, always being in touch and answering all of my questions. It was frustrating buying a car during Coronavirus but Alex was a pro all the way and made me feel comfortable and that I could trus of my questions. It was frustrating buying a car during Coronavirus but Alex was a pro all the way and made me feel comfortable and that I could trust him. Car was 100% as described and he went out of his way to to ensure there were some odds and ends ordered for the car that weren’t on it when I bought it. Definitely will be going back to Alex again when my wife’s car is up. Car dealers don’t have a good rep but he’s the exception to that rule. More

Great experience Pleasure to work with Carlo, he is very attentive, professional and reliable; the best car buying experience I had so far comparing several BMW dealer Pleasure to work with Carlo, he is very attentive, professional and reliable; the best car buying experience I had so far comparing several BMW dealerships More

I have to buy a car during this pandemic. Other dealerships have been clueless. These guys have been great. Well organised. Willing to deal. Friendly. Best of all they’ve given me straight informat dealerships have been clueless. These guys have been great. Well organised. Willing to deal. Friendly. Best of all they’ve given me straight information so I feel comfortable trusting them. Would use them again without question. More

Alex provided excellent communication and great service during the car buying process. He took the extra time to make sure all the details were right and to make it a seamless experience. during the car buying process. He took the extra time to make sure all the details were right and to make it a seamless experience. More