BMW of Freeport

Exceptional Service Please know that Service Manager, Dave Craft & Service Director, Mike Timpone and their team at BMW of Freeport provided me with EXCEPTIONAL SERVICE! Please know that Service Manager, Dave Craft & Service Director, Mike Timpone and their team at BMW of Freeport provided me with EXCEPTIONAL SERVICE! In addition, Steve Osorio provided me with positive feedback on service recommendations. Price is more than fair! My recent service experience on my X3 was excellent with Dave Craft's help. He never disappoints us and his respectful, high level of service never wavers. It's always a pleasure to work with him. BMW of FREEPORT = Great service, very friendly employees! They went above and beyond to assure that my vehicle would be serviced accordingly. With their advanced automotive service technicians who specialize on BMWs; I was pleased with the care that was provided with me X3. It was obvious that these advanced technicians (ASE/BMW Step Certified) provided the service needed to ensure the safety of my family when traveling on the roadways. Overal, I have never experienced this type of service with any dealer, unlike BMW of Freeport. I highly recommend this service department, as you will not find a service provider with the leadership that Mr. Craft and Mr. Timpone provide for the specialists. HIGHLY RECOMMENDED! BMW Customer (P.T.) More

Every unsatisfied I bought a car there a year ago and they handled my registration incorrectly resulting kn my receiving a ticket for expired registration. In addition, I bought a car there a year ago and they handled my registration incorrectly resulting kn my receiving a ticket for expired registration. In addition, i got a ticket for expired inspection. It is a brand new car and only had 1 year inspection. Handled very poorly all around More

Awesome Alex! Thank you for makiing this experience seamless, great and for your amazing demeanor. Alex was very knowledgeable, professional and very efficient. I Thank you for makiing this experience seamless, great and for your amazing demeanor. Alex was very knowledgeable, professional and very efficient. I would highly recommend Alex to any friend! Ms. Parsons at the front desk was also very helpful, while she multi-tasked with a big smile. Thanks again, More

Amazing!!! Keith was amazing and very professional. Very knowledgeable and helped my pick out the perfect car. I highly recommend Keith to anyone looking to purc Keith was amazing and very professional. Very knowledgeable and helped my pick out the perfect car. I highly recommend Keith to anyone looking to purchase a vehicle!!! Almost a year later, and He even called to wish me a Happy Birthday!! which totally surprised me how nice and kind that was. Keith has Excellent customer service and really dedicated to making the customer feel happy with their purchase. I will definitely be back when I'm ready to purchase another vehicle. Nothing but positive and kind things to say about Keith!!!!! More

Great experience Carlo’s knowledge and information on the cars was precise and helpful. He values the opinion of the customer will refer him to other customers. Carlo’s knowledge and information on the cars was precise and helpful. He values the opinion of the customer will refer him to other customers. More

Excellent Service Alex is the consummate professional. This is my 5th BMW and Alex was always able to help me find just the right vehicle for my needs as I moved from Alex is the consummate professional. This is my 5th BMW and Alex was always able to help me find just the right vehicle for my needs as I moved from the 3 Series to X3s. Buying a vehicle through this dealership, with Alex guiding the process, has always been a pleasure. More

Everyone should buy their car from Alex ! Alex made the car buying experience seamless. When then was a delay with my finances, he was patient. Whether I called or texted he always responded Alex made the car buying experience seamless. When then was a delay with my finances, he was patient. Whether I called or texted he always responded timely. He even advised he was at airport about to board a plane, but would get back to me first thing Monday morning. All in all, Alex’s expertise is the epitome of what the car buying experience should be. A great deal, handled by an experienced, reasonable and knowledgeable salesmen More

Fun, efficient experience Was a pleasure to work with Keith. He was open and flexible and provided good advice. It was a very pleasant worthwhile experience. I'll be contacting Was a pleasure to work with Keith. He was open and flexible and provided good advice. It was a very pleasant worthwhile experience. I'll be contacting Keith in the future. More

HIGHLY RECOMMEND After shopping around for a vehicle and looking at competitors, in the end I choose BMW Freeport. My salesperson was Keith Lindsay and he was truly a After shopping around for a vehicle and looking at competitors, in the end I choose BMW Freeport. My salesperson was Keith Lindsay and he was truly a pleasure to work. I’m an attorney so I have to admit I’m not the easiest customer and I am not signing until I feel comfortable about a deal. Keith’s first priority was making sure I actually loved the vehicle. That was something that I truly appreciated and made me feel at ease during the entire process. It wasn’t about a sale. It was more about making sure his customer was happy with their purchase. BIG DIFFERENCE! I recommend BMW Freeport and I highly recommend Keith Lindsay! He communicates with you throughout the entire process, makes sure you are truly satisfied and never makes you feel pressured. Thank you Keith! And if you need a car, don’t even waste your time looking at a competitor. Go to BMW Freeport and ask for Keith Lindsay. More

My Last BMW I have never been compelled to write a review before my last experience. The dealership is very friendly and helpful. I had a good purchase expe I have never been compelled to write a review before my last experience. The dealership is very friendly and helpful. I had a good purchase experience and a fair deal was made on my new lease. The reason for the less than average review was for the lease return process and the absence of covered maintenance BMW previously offered which I found out at the closing desk. At lease return I was over mileage and I expected to pay for that. This amounted to about $500. What I didn't expect to pay for was the $3000+ in "Wear and Tear" on the vehicle. This was basically a few scratches on the front and back. No gouges, no dents. Only scratches. The lease return person picked apart every scratch he could find and added them all up. Before turn in I did a final maintenance (which was covered at the time) and I also replaced all 4 tires. $1000 installed. I also figured since in 20 years of leasing cars that I wouldn't be hit with this absurd lease end charge since I am leasing another one. Not the case. He handed me a 3K bill to sign and that was that. The dealer told me to fight the charges when I get the bill. My mistake. I should have killed the deal to maybe motivate them to drop the absurd charges. This was a last minute deal since I was out of town and my lease was expiring that day. I was left with little choice but to proceed or shop a new lease with another dealer. That meant MORE charges in disposition fees ect and losing the ability to try and negotiate the fees down by staying with BMW. Trying to negotiate these charges with BMW after the fact did very little. They took off $300. So after Sales/Use tax it was still $3000. So at the end of the day BMW no longer gives the free maintenance which I found out at closing when the finance guy tired to sell me maintenance. That and I got hit with a 3K bill at turn in. That along with the 1K in tires I put on before I turned it in comes to $111 more a month to own for 36 months. Never in 20 years of leasing have I had this happen. The car was basically pristine aside from a few scratches. No dings or dents at all! Lesson learned. BMW is obviously losing money so they removed the maintenance and now make you bend over at turn in to grab some extra money on their low lease prices. You may get a fair deal at closing but they will get their money later in maintenance and then at least turn in. For all those reason make sure you give yourself plenty of time to lease return and detail the car before you do. That and go buy a Mercedes. That's where I am going back to. Its a shame too because this review is not really a reflection of the sales and service I received at the dealership or the car itself. The manager and sales person were great. Given more time they probably could have made a better deal for me. The BMW lease return office that I was sent to by this dealer and the lease return process is the reason for the less than average review. Hopefully they fix it. More