BMW of Freeport

Everyone should buy a BMW from Alex Alex is the perfect salesperson. He is friendly ans very knowledgeable. Whike, of course, he wants to make a sale i his best interests, he will work w Alex is the perfect salesperson. He is friendly ans very knowledgeable. Whike, of course, he wants to make a sale i his best interests, he will work with you as much as he can. He is supportive after the sale, too, and stands by his words and promises. More

Alex Is The Person To Work With Alex was professional and friendly in his service toward us. He took the time to review all the details of the car. When I couldn’t find what I wanted Alex was professional and friendly in his service toward us. He took the time to review all the details of the car. When I couldn’t find what I wanted in the right color, he offered an alternative which is the 530 hybrid and I love it! He knows his product and has excellent follow-through. More

2018 530 purchase was an Awesome experience Alex and Mike were awesome to work with, tgetvrxveeded my expectations purchasing a car I will recommend everyone to go to Alex at Freeport BMW Alex and Mike were awesome to work with, tgetvrxveeded my expectations purchasing a car I will recommend everyone to go to Alex at Freeport BMW More

The WORST Service for the Ultimate Driving Machine! Actually surprised that I even have to write a review like this but I think it's important that it's known how this service department treats their cu Actually surprised that I even have to write a review like this but I think it's important that it's known how this service department treats their customers. I have a 2017 430xi and when I first came for the first service I had such a great experience and was very satistfied with how the service was handled. The second time I came to the service center - it was for a NYS inspection. The estimated time to wait was between 20m-1hr and I figured it wasn't too long to wait. I waited for over 2 hours for something that should have been in-and-out. I talked to a co-worker about the wait and they told me that I should check my dashcam to see what was going on. I did exactly that and to my dismay it was shown that once my car was taken in- it was parked in a dark indoor lot with no machines around for over an hour and then moved to a different spot in the dark indoor parking lot for an extended period of time. It was then finally taken to the service portion of the center but just to be parked and left until someone changed the sticker. Keep in mind - this is a scheduled appointment. I wasn't a walk-in and they understood that I was waiting in the waiting room for this inspection to be completed. I then had made an appointment online to have my vehicle serviced for the 10k and engine oil change standard servicing. I requested a loaner vehicle and then also messaged the bmw support chat to make sure that a loaner would be made available. I was assured that a loaner would be available and that if it wasn't that a member of the service team would reach out to me that day to reschedule. I didn't recieve a call so I took time from my day to come bring the vehicle for the service to only be told that they do not have any loaners available. They told me that I could wait for the service to be completed but obviously given the way they handled waiting on my last visit - this wasn't a reasonable option. The service manager said there was nothing he could do but reschedule the appointment and that it was not 'his' error because I went through BMW's site and not through them directly... pushing the blame on someone else. In my family we have 2 BMW's from the Freeport location and a Mercedes from the dealerships parent company. Be smarter and take your business elsewhere before it's too late. More

Worst service person Had a service appointment scheduled for a recall part. Got there and was told to go straight to the service adviser Tracey Geraci. There was no order Had a service appointment scheduled for a recall part. Got there and was told to go straight to the service adviser Tracey Geraci. There was no order there, so I just waited in front of her and she snapped at me and told me there was a line. Ok fine, so I sat down and waited. When it was my turn, she was so unbelievably rude and condescending. Didn't tell me I had a loaner car scheduled, told me they wouldn't get to my car, and made me reschedule my appointment. When I was rescheduling with the front desk, the girl told me I had a loaner scheduled and I didn't really need to reschedule. Tracey came over to the front desk and confirmed to the girl that I would be rescheduling. OK thanks. Came back to my rescheduled appointment. This time, I sat down and waited for Tracey since she snapped at me last time. Again, no order to the place so she helped someone else who came after me. Great. She finally takes me and starts giving me a list of everything that's wrong with the car and that THEY need to fix. She was basically saying that I was going to crash and DIE if I didn't let Mini fix the car. Great. I kept saying no, that I just wanted the recall part fixed and that I would have my mechanic take a look at it. And she tells me that mechanics don't know how to do these repairs. Pretty sure mechanics can change tires and fix oil leaks. The woman was basically trying to scare me into getting all these up-charges, ON TOP of being completely condescending to me the entire time. Went to pick up the car. Again - saw she was with someone, so I sat and waited for her. She saw me sitting there, and decides to help 2 other people, leave her desk for 15 min, and then proceed to make phone calls in front of me. Customer service rule - you *always* help the person in front of you b/c they can SEE you. You deal with calls after. She wasn't even getting calls - she was MAKING them. You can help me first BEFORE making your calls. Finally, after an hour of waiting, I went up to ask her about my car. She handed me a piece of paper and told me to go get the car from the valet. REALLY?? You just had to give me a piece of paper, you saw me sitting there, and still made me wait. I want to deal with you as little as you want to deal with me. You could have just given me my paper right when you saw me, and we could have been done with each other forever. First time here -- never coming back. Honestly couldn't tell if she was racist or had whatever prejudice against me from the get-go, but she seemed to be nice to everyone else except me. By my third encounter with her, it was clear she was just being rude to me on purpose. Tracey Geraci was the worst service person I have ever encountered. Threats and condescension are great ways to treat customers. I would rather drive all the way to Westchester than to deal with her ever again. More

Amazing service and welcoming environment Marleny truly went above and beyond in making us feel comfortable and welcome throughout the entire process of purchasing the car. She took time on h Marleny truly went above and beyond in making us feel comfortable and welcome throughout the entire process of purchasing the car. She took time on her day off of making sure that we were able to pick up the car in a quick and painless process. She did a great job in making sure the car we ultimately purchased met all our needs, as well as taking the time to explain every feature in the vehicle in a patient manner, so that we were confident with the plethora of features. More

salesperson was great!! From the time I walked in the building, I was welcome with a pleasant greeting from staff. The sales women marlini, politely and pleasantly came over From the time I walked in the building, I was welcome with a pleasant greeting from staff. The sales women marlini, politely and pleasantly came over to help me. She is full of energy and super cool and helpful. She helped me with all of my needs while at BMW. This girl literally excelled with making sure that I was happy. The best sales experience I had in a while!!!! More

Got exactly what I wanted. When I arrived at BMW of Freeport I wanted to check out the used cars they had available. I also had a specific idea of the car I wanted and how much When I arrived at BMW of Freeport I wanted to check out the used cars they had available. I also had a specific idea of the car I wanted and how much I was willing to pay monthly, not necessarily with the intention to purchase the day of. Keith was very helpful in that he tried to meet my specific requirements as closely as possible and I ended up finding a new car that is more than perfect. Great guy! More

Happy Customer with Mr. SIR Alex Bocchi Mr. Alex Bocchi was outstanding to deal with. VERY knowledgeable and Polite Outstanding service. ALEX IS EXCELLENT at helping you get into a vehicle Mr. Alex Bocchi was outstanding to deal with. VERY knowledgeable and Polite Outstanding service. ALEX IS EXCELLENT at helping you get into a vehicle that suits your needs I highly recommend All go directly to Alex Bocchi BMW of Freeport. 10 Stars rating. Chester Malloy was kool also another golden person at BMW o f Freeport. PAUL MINOTT / LONG ISLAND NY More

excellent and quick great service, great knowledge and very helpful with teaching me about the car. Nothing bad to say about the service, it was perfect and exactly what great service, great knowledge and very helpful with teaching me about the car. Nothing bad to say about the service, it was perfect and exactly what i expected from them. More