BMW of Freeport

BMW of Freeport is Really an awesome place. I had received excellent customer service upon my arrival there. I felt welcomed. My service advisor was David Silverglad. I explained to him all the I had received excellent customer service upon my arrival there. I felt welcomed. My service advisor was David Silverglad. I explained to him all the problems that I was having with my car. David informed me about problems, diagnosis, cost and time frame of repair needed. At first I was a bit pessimistic about the diagnosis which he gave me of my car. But I was amazingly surprised, I was wrong and they were right. I was exceptionally grateful that my car problems had been resolved. David was true to his word. Work was done in time that he said and cost was exactly what he quoted me. No surprises here. Good honest work. David was considerate about my needs, listened to all my problems, didn’t try to oversell, just did exactly what I needed done. He responded right away with answers to my questions. Thank you David Silverglad and the entire service staff (porters, shuttle drivers, technicians, cashiers, ect.) at Bmw of Freeport. Just good quality service all around. These guys are knowledgeable and professional. I’m very satisfied on the work done in my car. I will definitely come back. (Sorry Habberstad, your lost !) I highly recommend to anybody. Gratefully, Glenford Massop More

I went to bmw of Freeport, I was browsing and the first person to greet me was Johnathan aka John, he was very calm collective and show empathy, I bought my first vehicle 2 months later 2023 bmwx5 and he person to greet me was Johnathan aka John, he was very calm collective and show empathy, I bought my first vehicle 2 months later 2023 bmwx5 and he listened and it all the package as requested and he made some great points since we both have little angels 😇 ! I went back to bmw of Freeport because of this gentleman Johnathan G , he walked my wife tru everything step by step! I truly appreciate his level of customer service and after sales follow up ! More

Very thorough and efficient. Appointment was on time and he answered all questions and concerns in a timely matter. Appointment was on time and he answered all questions and concerns in a timely matter. More

Jonathan is the true definition of a customer service representative. I am very impress with his after sale follow up service! I have never experience this level of loyalty with making sure a customer representative. I am very impress with his after sale follow up service! I have never experience this level of loyalty with making sure a customer is truly satisfied after a sale..As a lady, who knows little to nothing about cars. He makes every effort to ensure I am set with understanding my new car. .I am very grateful for his representation. More

All staffs were helpful and professional to deal with. This is the second time I’m leasing from here. Still a wonderful experience. This is the second time I’m leasing from here. Still a wonderful experience. More

BMW new I’m totally changing my review from negative to positive Only because of this amazing employee by the name of YAMILET. YAMILET went above and beyond after calling me about the issues I had with t positive Only because of this amazing employee by the name of YAMILET. YAMILET went above and beyond after calling me about the issues I had with the treatment and service I received. YAMILET listened she empathized she apologized, she informed me that she will do a thorough investigation by listening to the recordings between myself and my service advisor. After the investigation YAMILET called me to informed me that I was correct with what happened along with my concerns, and that she will take sole responsibility and make sure it’s corrected to my satisfaction. YAMILET instantly gained my trust. YAMILET made sure I had a Loaner car for the duration of the repairs, she kept me informed throughout the entire process, she was precise in resolving the issues. YAMILET honestly should be in charged of the entire operation because she’s so excellent at solving problems. She’s honest, she’s understanding, she’s caring, she looks you in the eyes and she gets the job done. From previous reviews that I read she seems like the only one that gets any issues fix. I work for the most successful and admired airline in the world, in a managerial position and everything she did it’s up to par of the way we take care of our clients. I cannot emphasize enough on how excellent YAMILET is and she deserve any promotion or any manager roles at the very top of BMW. Anyone that experience any kind of issue should go to her because she gets the job done. I’m currently satisfied with the fix. I won’t state the previous issues because they fixed it which is the most important thing. YAMILET told me that anything I need feel free to contact her with any questions or concern, which gave me a sense of trust and satisfaction. More

I came to this location searching for my first car. My client advisor, Jonathan Gardiner was very receptive, attentive, kind, and helpful. I wanted a specific car initially, but ended up leaving with a My client advisor, Jonathan Gardiner was very receptive, attentive, kind, and helpful. I wanted a specific car initially, but ended up leaving with a better car that including everything that I wanted and more! This was a relief for me because what I received happened to be more than what I expected as a first time buyer. When things got tough, Jonathan and Carlo didn’t give up and made sure everything worked out better than what I had planned. This was an overall great experience and I will be recommending this place to everyone I know. More

Tyler was very easy to deal with. Always Responsive with accurate info. Make this process enjoyable Always Responsive with accurate info. Make this process enjoyable More

This is my second time getting a vehicle from Freeport BMW, Marleny handled the deal on both and is knowledgeable, professional and all in all exceptional. BMW, Marleny handled the deal on both and is knowledgeable, professional and all in all exceptional. More

Where can I start , FRANK IS THE MANN answered all my questions regarding the purchase being made , within a couple of hours the deal was done and all my troubles were dealt with by the team ( registrati questions regarding the purchase being made , within a couple of hours the deal was done and all my troubles were dealt with by the team ( registration, Insurance, title) Same goes for Andrew , super helpful and really helped my father make the right decision 10/10 If you want a Great BMW get it here ask for Frank or Andrew . More