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BMW of Freeport - Service Center

Freeport, NY

4.8
370 Reviews
Call Service Center (855) 418-3929

370 Reviews of BMW of Freeport - Service Center

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July 06, 2023

I was very satisfied with my service. Staff was very efficient, accommodating and prompt. No long waiting. More

by Jmfk22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph pagan
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Jul 07, 2023 -

BMW of Freeport responded

Thank you for your great review. We are pleased to read our Service Team was accommodating, efficient, and prompt ensuring you had a satisfactory service experience here at BMW of Freeport. Don't hesitate to reach out to us for any future needs, we are here to help.

Helpful
July 06, 2023

Excellent and caring service My service advisor today had excellent follow through and kept me informed as my X3 was being serviced. More

by resume1180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jul 07, 2023 -

BMW of Freeport responded

Receiving reviews like yours is what we strive for here at BMW of Freeport. It's great to know that our Service Team provided excellent follow through and ensured you were kept informed on the status for your visit. We want all our guests to have a wonderful and caring service experience. Let us know if there is anything else we can help you with.

Helpful
July 06, 2023

They provide excellent services to their clients. It’s a great comfort when you know they take care of their customers. More

by RA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Reyes
Report | Print
Jul 07, 2023 -

BMW of Freeport responded

Thank you for your 5 stars and kind words. Nothing makes our day better than knowing our team always provides our guests with excellent service. Customer satisfaction is important to us here at BMW of Freeport. Should there ever be anything else we can do for you, don't hesitate to reach out.

Helpful
July 05, 2023

Service department is wonderful, treated with Kid Gloves, I’ve been a loyal customer for over 20 years. I would not lease,buy or have my car serviced anywhere else. More

by Shorthanded99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan & Joe the service advisor are top notch
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Jul 06, 2023 -

BMW of Freeport responded

Hello, we are honored to be your number-one dealer for all your automotive needs and to have had you as a loyal customer for the last 20 years. Every day our Service Team strives to go above and beyond for our customers, and we are delighted to read you continue to receive just that. We look forward to serving you for many years to come. Take care.

Helpful
July 03, 2023

Customer service was outstanding during our recent visit; especially, the attentiveness and responsiveness of Audley Bullock More

by Aocchino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley Bullock
Report | Print
Jul 06, 2023 -

BMW of Freeport responded

Hello, and thank you for leaving us this wonderful positive review. It was our pleasure to provide you with outstanding customer service and we are so proud to read that our team was attentive to all of your needs during your recent visit. We thank you for your business and hope to see you again in the future here at BMW of Freeport.

Helpful
July 02, 2023

Great service center, professional service, Service Manager Joseph Pagan is the best in the business. More

by Hutchy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pagan
Report | Print
Jul 02, 2023 -

BMW of Freeport responded

Nothing makes us happier than knowing that our customers are receiving great experiences and professional care from our Service Team. Please do not hesitate to reach out to us at BMW of Freeport if there is anything else we can do for you and your vehicle.

Helpful
June 25, 2023

Great service, knowledgeable staff. They make sure any issues are addressed the first time around. More

by Pascual22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zain, sheikh
Report | Print
Jun 26, 2023 -

BMW of Freeport responded

Thanks for the positive feedback. Our team takes pride in offering knowledgeable care and attentive interactions. Let us know if there is anything else BMW of Freeport can do for you.

Helpful
June 23, 2023

My service rep was very responsive and knowledgeable about my car. He coordinated with the parts department to order parts for my older car and scheduled a second trip to install them. More

by amkitlowski
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Pagan
Report | Print
Jun 24, 2023 -

BMW of Freeport responded

Our very responsive and knowledgeable Parts and Service Teams always enjoy providing a comprehensive and thorough experience for all of our guests here at BMW of Freeport. Thank you for your kind feedback and 5-star review.

Helpful
June 22, 2023

Very communicative and helpful. Tried their best to address issues and helped with a smooth drop off and return. More

by Swim11559
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonathan Muñoz
Report | Print
Jun 23, 2023 -

BMW of Freeport responded

Thank you for choosing BMW of Freeport for your service needs. Our very communicative and helpful Service Team enjoyed reading your kind review of the smooth drop-off and return of your vehicle. Your 5-star review is most appreciated.

Helpful
June 17, 2023

The service is awesome. They never gave me waiting anytime I have to bring my car in. More

by Caramelki6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zain Sheikh
Report | Print
Jun 17, 2023 -

BMW of Freeport responded

Thanks for sharing this excellent review of our Service Team. We take pride in offering awesome experiences and timely care to our valued customers here at BMW of Freeport. Let us know if there is anything else we can do for you.

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