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BMW of Freeport - Service Center

Freeport, NY

4.6
373 Reviews
Call Service Center (855) 418-3929

373 Reviews of BMW of Freeport - Service Center

Sort by
October 01, 2021

I always receive a quick and Excellent response to issues and Service is completed quickly. Mike K. Is an excellent service advisor! I followed him to Freeport from Bayyside. More

by jfdebiase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Krulewich
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Oct 02, 2021 -

BMW of Freeport responded

We're happy our team provided great service for you. It means the world to see we have earned your trust! Please don't hesitate to reach out if you need anything!

October 01, 2021

The employees are welcoming and respectful. I was satisfied with the maintenance services of my vehicle. More

by Rashellec7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
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Oct 02, 2021 -

BMW of Freeport responded

Hi Rashelle, Thank you for your positive review. We are always thrilled to know that our customers experience a welcoming and professional service visit. Thank you for choosing BMW of Freeport and we are looking forward to your next visit.

October 01, 2021

Generally the area seems well kept and it was not over crowed, (due to covid) I appreciated the seating was spaced out. More

by Ed
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin (Service)
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Oct 02, 2021 -

BMW of Freeport responded

Thank you for visiting BMW of Freeport, Ed. We are happy to know that you enjoyed your visit. Let us know if there is anything else we can help you with. We look forward to working with you again.

September 30, 2021

I had the worst experience with BMW of Freeport!!! As Matt, my service advisor!!! He show no concern or care!!!! More

by Pjinfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Sep 30, 2021 -

Pjinfo responded

I am so disappointed and unhappy with the service and care from Matt. I will go to another dealership!!!

Sep 30, 2021 -

BMW of Freeport responded

Hi, We appreciate your review regarding your experience with our Service Team. Your feedback is important to us. If you are open to sharing your contact information with me, I will have a manager reach out to discuss your concerns. Best, Gregg Vitello General Manager gvitello@bmwoffreeport.com

Sep 30, 2021 -

Pjinfo responded

I can be contact anytime on my cell phone. If unavailable, please leave message with call back number. My number is +19175499818

September 30, 2021

Fantastic service, coming to BMW of Freeport is always such a convenient, effortless experience. Mike Krulewich has exceptional customer service skills and always takes care of whatever I need for my car More

by KAPISHs30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Krulewich
Report | Print
Oct 01, 2021 -

BMW of Freeport responded

Thank you for taking the time to write about your experience. We are looking forward to helping you out in the future here at BMW of Freeport when you need it!

September 30, 2021

Outstanding! My service representative, David Silverglad was the best! I’ll ask for him every visit! More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Silverglad
Report | Print
Oct 01, 2021 -

BMW of Freeport responded

Hi, Ron! BMW of Freeport thanks you for the 5-stars and feedback. The team is glad you had an outstanding experience. We look forward to future visits.

September 26, 2021

IT IS A PLEASURE WHEN I GO To BMW OF FREEPORT. FROM BEGINNING TO END I AM 100 P[ER CENT SATISFIELD. STEVE ITKIN IS THE BEST. More

by RICSCOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEVE ITKIN, SERVICE DEPT
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Sep 27, 2021 -

BMW of Freeport responded

Thank you for the 5-stars and feedback. The team is glad your experience was a pleasure. We look forward to future visits. Safe travels on the road ahead.

September 25, 2021

I was satisfied with the service, however some items stated were not complete. The back plate frame was not changed. More

by gregorymuhammad11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Vilela
Report | Print
Sep 27, 2021 -

BMW of Freeport responded

Hello, Thank you for sharing your overall satisfaction with the services provided. If you would like to share your contact information with me, I will have a manager reach out to discuss your concerns with any items. Gregg Vitello General Manager gvitello@bmwoffreeport.com

September 24, 2021

Kevin Cunningham-Client Advisor Professional/ Kevin Cunningham-Client Advisor Professional/ Informative / Polite The Best ! I feel at ease with Mr. Cunningham handling my BMW 2021 330i car m More

by sheilabmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Cunningham-Client Advisor
Report | Print
Sep 24, 2021 -

BMW of Freeport responded

We're so glad to receive your positive review. If you have further needs or questions, please reach out to us here at BMW of Freeport.

September 18, 2021

Everything went well from the start to the finish of this appointment David explained what was being inspected on my car, which was reinsuring. More

by Hatshepsut13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Arakelyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2021 -

BMW of Freeport responded

Customer satisfaction is what keeps us going and we hope that you visit us again soon. Please feel free to contact us if you need anything!

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