BMW of Hudson Valley

I was very pleased with David and Isaac. I'm impressed by how everyone was so friendly and professional including the service department. The premises were up to date and spotless. A very pleasant experience how everyone was so friendly and professional including the service department. The premises were up to date and spotless. A very pleasant experience overall. More

worst experience. 0 transparency. I would never use again or recommend. not a good place. If I did not have written documentation plus invoices to prove the discrepancy in all of the things that have happene or recommend. not a good place. If I did not have written documentation plus invoices to prove the discrepancy in all of the things that have happened people would not believe me.How do you drive a car in, pay ,leave and break down 30 min later for something BMW of the Hudson Valley said was fine, and this is after i repeatedly asked for this to be checked!! so I went from being okay and only needing plugs and coils for $1300 dollars. To needing a timing chain, transmission, new battery and codes cleared all in a matter of 30 minutes of leaving BMW who had just charged me $1300 dollars and said there was nothing wrong with the transmission. So now the quote is $5600 dollars when i left the shop nothing but plugs and coils. so either no one really looked, or BMW is scamming customers Because no one drives a car in and breaks down 30 min later from a reputable place. More

Didn't purchase my current BMW from them nonetheless the Dealership BMW genius, Isaac, was happy to help me resolve an issue, Speaks well of this dealership. In addititon, had work performed (hood painted Dealership BMW genius, Isaac, was happy to help me resolve an issue, Speaks well of this dealership. In addititon, had work performed (hood painted) at the Collision Center which was excellent. Kim and John of the Collision Center were terrific to work with. Anu Singh was nice enough to introduce herself. This will be my new Dealer. More

Brought our vehicle in for a simple oil change, new windshield, and removing tint from the windows. 3+ months later, we have received the car back with chipped window, broken windshield washer, interi windshield, and removing tint from the windows. 3+ months later, we have received the car back with chipped window, broken windshield washer, interior gouged, the never removed all of the tint, and cut interior leather. Service Manager asked to give us $1000 for us to go away and accept the damage. We stated we just want our car back to how it was. He said its an old car (2015 750) and it shouldn't matter if there are scratches on it. Finally, they claimed to have fixed everything and dropped the car off. Except they didn't fix the windshield washer, there is still gouged interior trim, and now a dent on the back bumper. We have called multiple times and no response. Service beware More

Today I picked up my new used i3. I had the best experience with Christian Sanchez! Christian had good knowledge of the car, but also asked his colleagues for inside tips. He has strong knowledge o experience with Christian Sanchez! Christian had good knowledge of the car, but also asked his colleagues for inside tips. He has strong knowledge of all types of cars which was very helpful in my decision. The entire process of making the deal was easy and a pleasure. The paperwork took more time than the deal! I’m definitely going to go back in 2 years and get my husband his i3. Thank you Christian! More

We needed a new car, and as I drive quite a lot of miles a year, it couldn't be a lease, and whatever car we would buy had to be AWD. My husband suggested a BMW. I was very apprehensive about what the dea a year, it couldn't be a lease, and whatever car we would buy had to be AWD. My husband suggested a BMW. I was very apprehensive about what the dealership experience would be, since I've never had one before, and we would be looking for a used car. From the first minute I met Laci she dispelled all my concerns. She was clear and concise in her questions to sound me out on what my needs were, and she was straightforward in her advice on various models to purchase. It was a very simple, easy and stress free experience. I am completely converted to BMW! The car is amazing, the service at BMW of Hudson Valley was extraordinary. Laci took care of everything and got me the car I wanted, Landers was very personable and put together a great deal for us. Isaac's knowledge of every arcane aspect of the brand, historical and otherwise, was so well presented, he made it easy to feel like maybe I really could manage all that technology!! No pressure, no hard selling, no bait and switch, no promises not delivered...it was really just an amazingly transparent and fun experience. I am so happy with the car, and of course Laci followed up with a phone call to check in..really top notch customer service from everyone there. I can't recommend the whole team enough. More