BMW of Kansas City South

Purchase of 530i Worked with a variety of people. During the pandemic getting our car delivery was unpredictable but the dealership kept us informed. All associates ve Worked with a variety of people. During the pandemic getting our car delivery was unpredictable but the dealership kept us informed. All associates very friendly and helpful. More

Poor internal communication. Difficult to work with over the phone. Must do business traditional and in person for a chance at satisfaction. Assumptions, miscommunications, and people not being in the offic the phone. Must do business traditional and in person for a chance at satisfaction. Assumptions, miscommunications, and people not being in the office during business hours significantly delayed my purchase. The customers convenience seemed insignificant. Service overall was sub par and they just blamed it on COVID-19 when there is a fundamental problem in the dealership with communications between employees. More

I feel like a ghost. I have communicated 6x now telling them to contact my daughter about the X1. Always polite, but her service messages come to me them to contact my daughter about the X1. Always polite, but her service messages come to me More

Nothing but praise for the people that I have dealt with. All very helpful courteous and very professional. I will be happy to recommend your services to anyone. All very helpful courteous and very professional. I will be happy to recommend your services to anyone. More

Was surprised Covid 19 protocols were not adhered to. The individuals dropping off my car were very accommodating but did not wear mask or gloves and did not wipe down the car before I entered it. individuals dropping off my car were very accommodating but did not wear mask or gloves and did not wipe down the car before I entered it. More

Excellent service and very attentive to the customer. Checked on me and kept me very informed of what was going on during the entire visit. Checked on me and kept me very informed of what was going on during the entire visit. More

This was not a good experience at all. I felt I was being taking advantage of. I felt the service guy was being dishonest. I received subpar service & expected so much more from BMW. Any time I visit Infinit taking advantage of. I felt the service guy was being dishonest. I received subpar service & expected so much more from BMW. Any time I visit Infiniti dealership with my other vehicle it's nothing but the best service. I mean the water in the fridge at BMW isn't cold. As much as one car cost I'm sure it's enough to fix that cooler all ready. This was before Covid 19 with the cooler 🤦🏾‍♀️ More

I am a female. I purchased a bmw suv. Every time billy calls he asks for my husband. This is annoying because I paid for the car and drive the car. It feels very sexist and not sure I’d buy another car calls he asks for my husband. This is annoying because I paid for the car and drive the car. It feels very sexist and not sure I’d buy another car from a dealer with this mindset. More

Alex Rogers is the best highly recommend this BMW dealership for your next car. They made the car buying process so easy for us. Great deal on a great car from a great dealership. dealership for your next car. They made the car buying process so easy for us. Great deal on a great car from a great dealership. More

Only complaint I have is the person I spoke to on the phone. I wish I could remember her name. She needs to be more educated. Other then that. The staff when entering always polite and knowledgeable. phone. I wish I could remember her name. She needs to be more educated. Other then that. The staff when entering always polite and knowledgeable. Thank you. More