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BMW of Kansas City South

Kansas City, MO

4.8
2,090 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,090 Reviews of BMW of Kansas City South

April 30, 2020

I'll Never Take My Older BMW Anywhere Else for Service Outstanding Customer Service as I've come to expect here (Thanks as always to Clinton Wong, Service Advisor).Repairs were performed expertly, using OE More

by miker8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
April 30, 2020

Yes I would and have done s with my co workers. In a previous lifetime I’ve been a service advisor with BMW and have found Mr Wong to be top-notch and knowledgeable Thanks Clinton! More

by CBROWNCTM
Recommend Dealer
Yes
Employees Worked With
Giusepe, Clinton Wong
May 22, 2020 -

BMW of Kansas City South responded

Cbrownctm, thank you so much for the positive review! We'll be sure to pass the message on to Clinton!

April 29, 2020

Great Experience Buying a Car! We had a great experience throughout the entire process even with the pandemic making things difficult. We thought we were done buying BMWs because o More

by bojayhawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zarrar Warraich, Giuseppe Baldin
May 22, 2020 -

BMW of Kansas City South responded

Bojayhawk, reviews like this give us motivation and help us ensure we provide high-quality care. We're happy we could keep you in the brand. Congratulations on the new BMW!

April 29, 2020

I advised my key was broken and needed new one. They said could check key. Hour later -said it’s broken. $100 please. New key costs $300 More

by DENNYR.WILLIAMS
Recommend Dealer
No
Employees Worked With
Paul Tracy
Jul 23, 2020 -

BMW of Kansas City South responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please contact our service manager at 816-501-2761 to discuss further. Thank you.

April 29, 2020

Great people, great service, awesome work, my car sounds and drives like new. These guys never let me down. The loaner provided was great. Everything about these guys is first class. Thank you ! Kind More

by ROBINSONTORRES_777
Recommend Dealer
Yes
Employees Worked With
Clinton Wong, Paul Tracy, Paullie Ranker
May 22, 2020 -

BMW of Kansas City South responded

Hi Robinsontorres_777! We're so happy we were able to help you out! 100% satisfaction is what we strive for. We're glad that your car is running great!

April 29, 2020

How many trips to the dealer does it take to fix the windshield washers? I am not going to make this my life’s work. Neil Karbank More

by NK0
Recommend Dealer
No
Employees Worked With
Clinton Wong, Derek Goodhart
Jul 23, 2020 -

BMW of Kansas City South responded

Nk0, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Matt Bayer at 816-501-2761. Thank you for your time and we look forward to hearing from you soon.

April 27, 2020

BMW South is a great dealership to do business with. The people are competent and professional. I like their processes, they add to level of transparency and openness. I highly recommend them. More

by Carboy48
Recommend Dealer
Yes
Employees Worked With
Zak Appleton , Matthew Bayer, Clinton Wong, Paul Tracy, Derek Goodhart, Chetan “Cheeto” Sampat
May 24, 2020 -

BMW of Kansas City South responded

Carboy48, your satisfaction is our top priority. Thank you so much for the positive feedback! Glad we could help!

April 27, 2020

The technician that came out to my residence to perform the airbag recall was pleasant, courteous, and proficient. Had the recall installed in less than 1/2 hour. More

by Brett
Recommend Dealer
Yes
Employees Worked With
Paul Tracy
May 24, 2020 -

BMW of Kansas City South responded

Brett, your wonderful feedback and rating mean a lot to us. We strive for 100% satisfaction!

April 27, 2020

Love the service department. When I leased my new BMW they said I would have my 3 remaining lease payments waived on my old BMW. That didn’t happen. Apparently that program went away. Couldn’t even get N More

by RMESSICK
Recommend Dealer
No
Employees Worked With
Nicholas Karras, Giuseppe Baldin, Colin Coit, Jhoda Edquist, Clinton Wong, Paul Tracy, Paullie Ranker
Apr 29, 2020 -

BMW of Kansas City South responded

RMESSICK, thank you for taking the time to leave us some feedback. Nick Karras did reach out to our General Manager Jhoda Edquist to assist. He discussed it with you at the time and we regret that the program wasn’t available like your last purchase. It is always our goal to provide a world class experience and hope we can make it so moving forward. Thanks again and have a great day!

Apr 29, 2020 -

BMW of Kansas City South responded

RMESSICK, thank you for taking the time to leave us some feedback. Nick Karras did reach out to our General Manager Jhoda Edquist to assist. He discussed it with you at the time and we regret that the program wasn’t available like your last purchase. It is always our goal to provide a world class experience and hope we can make it so moving forward. Thanks again and have a great day!

April 26, 2020

Great experience, especially for our first visit. I am definitely planning to be back. I appreciate the update and straightforward approach, no pressure either like with additional services needed beyond More

by RJBORREGO
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
May 24, 2020 -

BMW of Kansas City South responded

Rjborrego, we're glad to hear you enjoyed your visit. We strive to make our customers happy!

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