BMW of Kansas City South

Excellent experience I purchased my 2018 M550 from out of State and during my interactions I worked with Rodkeem Matthews and the sales manager Tarek Jebali. Both were ver I purchased my 2018 M550 from out of State and during my interactions I worked with Rodkeem Matthews and the sales manager Tarek Jebali. Both were very helpful and customer oriented. They were very helpful in finding the M550 I was looking for. We negotiated over the phone and after reaching an agreement I drove to KC to pick up the car. While I was doing the paperwork Tarek took my kids to the BMW store and gave each of them an RC car to keep them entertained. My entire experience with the everyone at BMW KC South was great, including the finance guys Jordan and Nick who were very friendly. Overall I had a very positive experience and would highly recommend BMW of KC South to anyone looking to purchase the Ultimate Driving Machine. Well done guys. More

Good service, horrible wash Brought car in for oil service, tire rotation, and to address a few other issues. Service department was friendly and addressed all my concerns. Brought car in for oil service, tire rotation, and to address a few other issues. Service department was friendly and addressed all my concerns. Had the tires rotated and not all tires were set to the correct tire pressures. Car was "washed" very poorly. Full of streaks and areas that were not cleaned. Found swirl marks and surface scratches in the paint. Very unhappy with the quality of the wash. Was considering having my car detailed there but will take it somewhere else. More

Great service! I found the dealership to be very helpful and accommodating— squeezing me in at the very end of the day before the weekend. Clinton was a pleasure to I found the dealership to be very helpful and accommodating— squeezing me in at the very end of the day before the weekend. Clinton was a pleasure to work with. More

Incorrect diagnosis, no follow-up confirmation Came in due to air conditioning not working after extended use. Dealership stated that this is common issue and software reset would solve the problem Came in due to air conditioning not working after extended use. Dealership stated that this is common issue and software reset would solve the problem. Stated that fault log would confirm problem prior to reset. Stated fault log would not be used as check, only reinforcement of diagnosis. When told reset was complete, it was clear fault log wasn’t checked for confirmation. Air conditioning is still working sporadically. Would never come back here, have low confidence that good investigation would be done. Good part: customer service was very rapid and friendly. More

Service experience I highly recommend this dealership. The sales staff was professional and the service department is exceptional. Clinton Wong has been my primary servi I highly recommend this dealership. The sales staff was professional and the service department is exceptional. Clinton Wong has been my primary service advisor since I bought my car and he and the staff are highly knowledgeable and thorough and exhibit a high level of customer service. More

Excellent service The staff member is excellent in greeting us. Remember ms who we are. Knowledge about products and performance. The location has a great place to rela The staff member is excellent in greeting us. Remember ms who we are. Knowledge about products and performance. The location has a great place to relax and wait. Also great refreshments while you wait. Makes a huge difference. More

Bad luck Staff pleasant enough. But....terrible communication & felt I was being overcharged. Ended up towing car else where . Won’t be going back. There is RA Staff pleasant enough. But....terrible communication & felt I was being overcharged. Ended up towing car else where . Won’t be going back. There is RARELY a loaner car available despite promises to the contrary when I purchased the car. More

Replace tired and oil change Very friendly and helpful... Derek gave clear explanations of process and called when auto was finished. Auto was clean and ready as promised. Appre Very friendly and helpful... Derek gave clear explanations of process and called when auto was finished. Auto was clean and ready as promised. Appreciated the professional environment. More

Emergency service Timely and complete response to my service request from Paul and direct engagement from Keith our sales professional who we worked with in December wh Timely and complete response to my service request from Paul and direct engagement from Keith our sales professional who we worked with in December when we purchased the vehicle. More

Paul is very professional! Paul is service is amazing. I highly recommend him. He takes his time explaining everything and does not try to sell us services that we do not need. Paul is service is amazing. I highly recommend him. He takes his time explaining everything and does not try to sell us services that we do not need. More