BMW of Kansas City South

It took 10 days!! My car was taken in Tuesday June 4 and when I hadn't heard anything by Thurs. June 6, I called and found out it hadn't even been evaluated. Received a My car was taken in Tuesday June 4 and when I hadn't heard anything by Thurs. June 6, I called and found out it hadn't even been evaluated. Received a call on Friday evening and was told a part had been ordered, which should be in Sat. Mon. or maybe Tuesday. Called again on Thurs. June 13 to hear part had just come in?! Basically I heard nothing for almost a week! Derek called me Friday June 12 to tell me it was ready. 10 days! I was not offered a loaner car. More

New Tires - Issue - Problem solved to my satisfaction UPDATED 7/15/19 - After working with my service rep and the Service Manager Matthew Bayer, they went through my car again and checked all the tires an UPDATED 7/15/19 - After working with my service rep and the Service Manager Matthew Bayer, they went through my car again and checked all the tires and stems to make sure they were safe. I also needed some other service done and they performed that at a steep discount. They also informed me the service tech has put new safety standards in place to make sure this never happens to anyone else.. I am very satisfied with the outcome and they did what they could to compensate me for going through the situation. Thank you guys. John O Spent $2200 on new tires Friday. Headed out of town with family and dog for a lake weekend. We get 90 miles away and tire goes flat. Stuck in the middle of no where with no dealerships in 100 miles. Come to find out the mechanic didn’t tighten the valve stem. We were very lucky it didn’t go flat while cruising at 80mph on the highway but rather at a random stop light. This was pure negligence and to think what could have happened over such a simple and normal routine is frightening. More

Superior Customer Service By far the best customer service in the area- recently I had a flat tire and they were able to order a new tire and replace same day- within just a fe By far the best customer service in the area- recently I had a flat tire and they were able to order a new tire and replace same day- within just a few short hours. They always go above and beyond to make sure we are satisfied and getting the best service on our BMW! More

2017 x3 I located vehicle at VW dealership in San Antonio. Called my previous salesman Keith Heedum to discuss. His explanations and assistance led to purch I located vehicle at VW dealership in San Antonio. Called my previous salesman Keith Heedum to discuss. His explanations and assistance led to purchasing the vehicle via your dealership. Keith coordinated all transactions with extreme ease, professionalism and speed. Upon taking delivery of the x3 - Colin was super in explaining all the features. Overall a great experience! Thank you More

Great service I had appointments for a car service. The service technician was friendly and went above and beyond to make sure I didn’t have any questions. I woul I had appointments for a car service. The service technician was friendly and went above and beyond to make sure I didn’t have any questions. I would highly recommend this dealership! More

Great service team. Knowledgeable and considerate service team. Easy to schedule appointment, team takes time to fully address needs. I appreciate the partnershi team. Knowledgeable and considerate service team. Easy to schedule appointment, team takes time to fully address needs. I appreciate the partnership and support. More

A Great Experience BMW of Kansas City South is surrounded by several different dealerships and makes so as I was car shopping and browsing it was only right to stop by. BMW of Kansas City South is surrounded by several different dealerships and makes so as I was car shopping and browsing it was only right to stop by. After entering I was greeted by a really nice associate at the front desk and was offered refreshments as I waited for the other associate. Giuseppe Baldin really listened to my needs and wants and effectively helped me come to a decision on which BMW would be best for me. Everything he said was transparent and he didn't use any tactics. I was overall happy with my experience and would recommend this dealership and Giuseppe Baldin to anybody interested in a Beamer. More

Great service and solid advice Paullie Ranker did an excellent job of getting my car serviced quickly. He also gave me sound advice on an oil issue I’m experiencing. A+ Paullie Ranker did an excellent job of getting my car serviced quickly. He also gave me sound advice on an oil issue I’m experiencing. A+ More

Good service for recall repair The repair was done as promised and car fixed that day. This was a recall on a 13 year old car so BMW stands behind their product. The repair was done as promised and car fixed that day. This was a recall on a 13 year old car so BMW stands behind their product. More

Professional and Courteous I took my car in for routine maintenance and a detail. Paul, my advisor was professional, courteous and quick getting me in and out promptly. My car I took my car in for routine maintenance and a detail. Paul, my advisor was professional, courteous and quick getting me in and out promptly. My car was returned immaculate and ready for the road! More